HROB 101 EXAM 1 (CH 1-3) STUDY GUIDE
What is management - Answer -the art (managers responding to situations and
adapting) and science of managing others (one body of knowledge for leadership
literature)
Getting things done thro effort of others using POLC
Number of different types of managers can be found in organizations
Principles of management - Answer -the concepts managers use in an effort to
accomplish management goals
Types of managers - Answer -traditional, contemporary, and current
Traditionally managers - Answer -Top managers ensure organizational competitiveness
and job security
Employees have lower level managers implement strategy with loyalty and obedience
Contemporary managers - Answer -Empowered lower level managers and employees
take responsibility for organizations competitiveness and their own development
Top managers support your development and ensure employability
Current managers - Answer -empowerment= the process of enabling someone to think,
behave, take action and control work and decisions autonomously
If you stagnant or aren't competitive- someone else will take your job, stay current, keep
learning
Nature of managerial work - Answer -Managers are responsible for the process of
getting activities completed effectively (meeting goals) and efficiently (taking the best
route to get there) with other people while setting and achieving the firm's goals through
execution of four basic management principles/functions
Effectively - Answer -meeting goals
Efficiently - Answer -taking the best route to get there
POLC - Answer -Managers assume multiple roles
Organized set of behaviors
Planning, organizing, leading and controlling
Planning (POLC) - Answer -Vision and mission
Strategizing
Goals and objectives
,Setting objectives and determining a course of action for achieving those objectives
Organization (POLC) - Answer -Organizational design
Culture
Social networks
Developing an organizational structure and allocating human resources to ensure the
accomplishment of objectives, often through the design individual jobs
Leading (POLC) - Answer -Leadership
Decision making
Communications
Group/teams
Motivation
Involves the social and informal sources of influence that individuals use to inspire
action taken by others utilizing knowledge of personalities, values, attitudes and
emotions
Controlling (POLC) - Answer -systems/process
Strategic HR
Ensuring that performance doesn't deviate from standards by creating processes and
procedures that ensure consistent behavior
Significance of Henry Mintzberg - Answer -10 different roles in three categories
Informational
Decisional
Interpersonal
Informational (Henry Mintzberg) - Answer -link all managerial work together, processes
information and provides feedback
Each role can be used by managers at different times in different degrees depending on
level and function of management
Informational roles - Answer -Monitor role
Disseminator role
Spokesperson role
Monitor roles - Answer -the manager receives and collects information
Disseminator role - Answer -the manager transmits special information into the
organization
Top level manager- receives and transmits more information from people outside the
organization the organization than the supervisor.
, They are seen as an industry expert, while the supervisor is seen as a unit or
departmental expert
Spokesperson role - Answer -the manager disseminates the organizations information
into its environment
Decisional (Henry Mintzberg) - Answer -make use of the information and provides
feedback
Decisional roles make significant use of information
Decisional roles - Answer -entrepreneur, disturbance handlers, allocator and negotiator
role
Entrepreneur role - Answer -manager initiates change
Disturbance handlers role - Answer -the manager deals with threats to the organization
Becomes more significant for the supervisory management
Allocator role - Answer -the manager chooses where the organization will expend its
efforts
These skills are critical for managers due to their involvement in a number of diverse
industries ranging from aviation to healthcare and home appliances
Negotiator role - Answer -the manager negotiates on behalf of the organization
Skills are valuable to small business owners, corporate ceos and politicians charged
with negotiating peace between disputing nations
Becomes more significant for the supervisory management
Top level managers make the decisions about the organization as a whole
Supervisory make decisions about his or her particular work unit
Perform managerial roles with different emphasis than higher managers
More focused on short term in outlook
Interpersonal (Henry Mintzberg) - Answer -ensure that information is provided and
accepts feedback
Interpersonal roles ensure that information is provided
Interpersonal roles - Answer -Figurehead role
Liaison role
Leader role
Figurehead role - Answer -managers represent the organization in all matters of
formality
The top level manager represents the company legally and socially to those outside of
the organization
The supervisor represents the work group to higher management and higher
management to the work group
What is management - Answer -the art (managers responding to situations and
adapting) and science of managing others (one body of knowledge for leadership
literature)
Getting things done thro effort of others using POLC
Number of different types of managers can be found in organizations
Principles of management - Answer -the concepts managers use in an effort to
accomplish management goals
Types of managers - Answer -traditional, contemporary, and current
Traditionally managers - Answer -Top managers ensure organizational competitiveness
and job security
Employees have lower level managers implement strategy with loyalty and obedience
Contemporary managers - Answer -Empowered lower level managers and employees
take responsibility for organizations competitiveness and their own development
Top managers support your development and ensure employability
Current managers - Answer -empowerment= the process of enabling someone to think,
behave, take action and control work and decisions autonomously
If you stagnant or aren't competitive- someone else will take your job, stay current, keep
learning
Nature of managerial work - Answer -Managers are responsible for the process of
getting activities completed effectively (meeting goals) and efficiently (taking the best
route to get there) with other people while setting and achieving the firm's goals through
execution of four basic management principles/functions
Effectively - Answer -meeting goals
Efficiently - Answer -taking the best route to get there
POLC - Answer -Managers assume multiple roles
Organized set of behaviors
Planning, organizing, leading and controlling
Planning (POLC) - Answer -Vision and mission
Strategizing
Goals and objectives
,Setting objectives and determining a course of action for achieving those objectives
Organization (POLC) - Answer -Organizational design
Culture
Social networks
Developing an organizational structure and allocating human resources to ensure the
accomplishment of objectives, often through the design individual jobs
Leading (POLC) - Answer -Leadership
Decision making
Communications
Group/teams
Motivation
Involves the social and informal sources of influence that individuals use to inspire
action taken by others utilizing knowledge of personalities, values, attitudes and
emotions
Controlling (POLC) - Answer -systems/process
Strategic HR
Ensuring that performance doesn't deviate from standards by creating processes and
procedures that ensure consistent behavior
Significance of Henry Mintzberg - Answer -10 different roles in three categories
Informational
Decisional
Interpersonal
Informational (Henry Mintzberg) - Answer -link all managerial work together, processes
information and provides feedback
Each role can be used by managers at different times in different degrees depending on
level and function of management
Informational roles - Answer -Monitor role
Disseminator role
Spokesperson role
Monitor roles - Answer -the manager receives and collects information
Disseminator role - Answer -the manager transmits special information into the
organization
Top level manager- receives and transmits more information from people outside the
organization the organization than the supervisor.
, They are seen as an industry expert, while the supervisor is seen as a unit or
departmental expert
Spokesperson role - Answer -the manager disseminates the organizations information
into its environment
Decisional (Henry Mintzberg) - Answer -make use of the information and provides
feedback
Decisional roles make significant use of information
Decisional roles - Answer -entrepreneur, disturbance handlers, allocator and negotiator
role
Entrepreneur role - Answer -manager initiates change
Disturbance handlers role - Answer -the manager deals with threats to the organization
Becomes more significant for the supervisory management
Allocator role - Answer -the manager chooses where the organization will expend its
efforts
These skills are critical for managers due to their involvement in a number of diverse
industries ranging from aviation to healthcare and home appliances
Negotiator role - Answer -the manager negotiates on behalf of the organization
Skills are valuable to small business owners, corporate ceos and politicians charged
with negotiating peace between disputing nations
Becomes more significant for the supervisory management
Top level managers make the decisions about the organization as a whole
Supervisory make decisions about his or her particular work unit
Perform managerial roles with different emphasis than higher managers
More focused on short term in outlook
Interpersonal (Henry Mintzberg) - Answer -ensure that information is provided and
accepts feedback
Interpersonal roles ensure that information is provided
Interpersonal roles - Answer -Figurehead role
Liaison role
Leader role
Figurehead role - Answer -managers represent the organization in all matters of
formality
The top level manager represents the company legally and socially to those outside of
the organization
The supervisor represents the work group to higher management and higher
management to the work group
