BLEA EMOTIONAL INTELLIGENCE &
CRISIS INTERVENTION TRAINING
FINAL EXAM QUESTIONS AND
CORRECT ANSWERS. VERIFIED
2025/2026.
Define emotional intelligence - ANS The ability to interpret, understand, and manage one's
own, and others' emotions
What are the parts of the brain? - ANS 1. Reptillian Medula
2. Primal Brain
3. Neo-Cortex Cognitive
Reptillian Medula - ANS - vital body functions
- stuff we don't need to think about doing
primal brain - ANS - emotions
- anger
- fight/flight responses
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, neo-cortex cognitive - ANS - awareness
- concentration
- decision making
(EI) Personal Competencies - ANS - self awareness (response to one's own emotions)
- self management (ability to control and manage your own emotions [self control])
(EI) Social Competencies - ANS - social awareness (ability to recognize emotions of others;
having empathy and compassion)
- relationship management (ability to inspire, influence, connect, bring healthy conflict
resolution)
benefits of high EI for LEOs - ANS 1. illicit attitudes that lead to improved self-confidence,
better job performance, and reduces stress (less citizen complaints)
2. ability to focus on real issues and not dept politics (stay out of dept gossip)
3. ability to understand others' viewpoints, dept, and community (empathy)
4. lead by example (on time, prepared for work)
5. stays calm and effectively problem solves (doesn't overact or allow bad decision to be out of
emotions)
6. works towards removing norms and barriers that affect morale
18 Behaviors of EI people - ANS - you have robust emotional vocab
- curious about people
- embrace change
- know your strength and weaknesses
- you're a good judge of characters
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
CRISIS INTERVENTION TRAINING
FINAL EXAM QUESTIONS AND
CORRECT ANSWERS. VERIFIED
2025/2026.
Define emotional intelligence - ANS The ability to interpret, understand, and manage one's
own, and others' emotions
What are the parts of the brain? - ANS 1. Reptillian Medula
2. Primal Brain
3. Neo-Cortex Cognitive
Reptillian Medula - ANS - vital body functions
- stuff we don't need to think about doing
primal brain - ANS - emotions
- anger
- fight/flight responses
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, neo-cortex cognitive - ANS - awareness
- concentration
- decision making
(EI) Personal Competencies - ANS - self awareness (response to one's own emotions)
- self management (ability to control and manage your own emotions [self control])
(EI) Social Competencies - ANS - social awareness (ability to recognize emotions of others;
having empathy and compassion)
- relationship management (ability to inspire, influence, connect, bring healthy conflict
resolution)
benefits of high EI for LEOs - ANS 1. illicit attitudes that lead to improved self-confidence,
better job performance, and reduces stress (less citizen complaints)
2. ability to focus on real issues and not dept politics (stay out of dept gossip)
3. ability to understand others' viewpoints, dept, and community (empathy)
4. lead by example (on time, prepared for work)
5. stays calm and effectively problem solves (doesn't overact or allow bad decision to be out of
emotions)
6. works towards removing norms and barriers that affect morale
18 Behaviors of EI people - ANS - you have robust emotional vocab
- curious about people
- embrace change
- know your strength and weaknesses
- you're a good judge of characters
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
