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CHAPTER 7: APPLYING QUALITY MANAGEMENT IN HEALTHCARE - A SYSTEMS APPROACH. EXAM QUESTIONS AND CORRECT ANSWERS. VERIFIED 2025/2026.

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CHAPTER 7: APPLYING QUALITY MANAGEMENT IN HEALTHCARE - A SYSTEMS APPROACH. EXAM QUESTIONS AND CORRECT ANSWERS. VERIFIED 2025/2026.

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CHAPTER 7: APPLYING QUALITY
MANAGEMENT IN HEALTHCARE - A
SYSTEMS APPROACH. EXAM
QUESTIONS AND CORRECT ANSWERS.
VERIFIED 2025/2026.




Establishing your direction
purpose
purpose > ______ > ______
process; structure
once we know the system direction, we can better understand which problems to address
(services, staffing, technology)
addressing the right problem
having a shared purpose becomes the common ground upon which what happens?
diverse opinions can build upon
a tool to aid managers in identifying the right purpose to address; questions starting with: what
am I trying to accomplish? and ending with: what is the right purpose for me to be working on?
the purpose principle
a description of the idea future state, not an ideal intervention
vision statements
organization-wide or team-based
mission statements
mission statements answer what 5 questions?

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