HPRS 3309 QUESTIONS AND ANSWERS
The Institute for Healthcare Improvement advocates for the Triple Aim that emphasizes
three broad goals: improving the patient's experience of care, improving the health of
populations, and ___ - Answer -reducing per capita cost of healthcare
The health outcomes of a group of individuals, including the distribution of outcomes
within the group, is known as __ - Answer -population health
To improve health in their community, healthcare managers and their healthcare
organizations (HCOs) often improve __ - Answer -social environment, healthcare
services, individual behavior
True or false: All healthcare organizations provide healthcare services to people. -
Answer -false
True or false: As defined by the World Health Organization, health is the absence of
disease or infirmity. - Answer -false
In order to have the range of services needed to fully care for a person or population, an
HCO may __ - Answer -provide a continuum of care
For which reason are hospitals developing continuums of care? - Answer -to adapt to
new payment methods for care
True or false: An HCO must be concerned about stakeholders because stakeholders
have an interest in what the HCO does. - Answer -true
A health difference that is closely linked with social, economic, or environmental
disadvantage is a __ - Answer -health disparity
True or false: Healthcare is a relatively stable field that changes little from year to year. -
Answer -false
According to Robert Katz, managers use three basic types of skills to perform work with
things, peoples, and ideas. Which of the following is not one of the three skills identified
by Katz? - Answer -Informational Skill
Mintzberg studied roles that managers perform and found that they __ - Answer -used
decisional, informational, and interpersonal roles
Despite managers performing similar roles, they must manage differently because they
work with different __ - Answer -situations, problems, and goals
, How should work be planned according to Frederick Taylor's principles of scientific
management? - Answer -Managers develop detailed instructions, methods, rules, and
techniques for the most efficient work process.
Development of administrative theory by Fayol was important for improving __ -
Answer -Entire organizations
The study of individual and group dynamics within an organizational setting is known as
__ - Answer -organizational behavior
Determining how high or low within an organization's line of authority certain decisions
can be made refers to which of the following administrative theory principles? - Answer
-centralization
A set of interrelated parts that function as a whole to achieve a common purpose is
known as ___ - Answer -a system
Which theory contends that there is no best way to design the structure of an
organization, as discovered by management pioneer Joan Woodward and others? -
Answer -contingency theory
The process of getting things done through and with people by directing and motivating
efforts toward common objectives is known as ___ - Answer -management
A leader who uses a compelling vision, inspiration, charisma, and attention to individual
employees to revitalize and organization with change for the greater good of all is using,
which kind of leadership? - Answer -Transformational leadership
According to situational theory, effective leadership depends on which of the following?
- Answer -the characteristics of the leader, the followers, and the situation.
Although department in an HCO all work toward the same organizational mission a
leadership style that works well in one department might not work as well in another
department.
True or False - Answer -True
As presented in chapter 9, which of the following statements is correct? - Answer -
Leading is part of managing.
which of the following statements is not an assumption of theory X for leadership? -
Answer -People are motivated intrinsically.
which theory examines characteristics of leaders and the influence these characteristics
have on leadership effectiveness? - Answer -trait theory
The Institute for Healthcare Improvement advocates for the Triple Aim that emphasizes
three broad goals: improving the patient's experience of care, improving the health of
populations, and ___ - Answer -reducing per capita cost of healthcare
The health outcomes of a group of individuals, including the distribution of outcomes
within the group, is known as __ - Answer -population health
To improve health in their community, healthcare managers and their healthcare
organizations (HCOs) often improve __ - Answer -social environment, healthcare
services, individual behavior
True or false: All healthcare organizations provide healthcare services to people. -
Answer -false
True or false: As defined by the World Health Organization, health is the absence of
disease or infirmity. - Answer -false
In order to have the range of services needed to fully care for a person or population, an
HCO may __ - Answer -provide a continuum of care
For which reason are hospitals developing continuums of care? - Answer -to adapt to
new payment methods for care
True or false: An HCO must be concerned about stakeholders because stakeholders
have an interest in what the HCO does. - Answer -true
A health difference that is closely linked with social, economic, or environmental
disadvantage is a __ - Answer -health disparity
True or false: Healthcare is a relatively stable field that changes little from year to year. -
Answer -false
According to Robert Katz, managers use three basic types of skills to perform work with
things, peoples, and ideas. Which of the following is not one of the three skills identified
by Katz? - Answer -Informational Skill
Mintzberg studied roles that managers perform and found that they __ - Answer -used
decisional, informational, and interpersonal roles
Despite managers performing similar roles, they must manage differently because they
work with different __ - Answer -situations, problems, and goals
, How should work be planned according to Frederick Taylor's principles of scientific
management? - Answer -Managers develop detailed instructions, methods, rules, and
techniques for the most efficient work process.
Development of administrative theory by Fayol was important for improving __ -
Answer -Entire organizations
The study of individual and group dynamics within an organizational setting is known as
__ - Answer -organizational behavior
Determining how high or low within an organization's line of authority certain decisions
can be made refers to which of the following administrative theory principles? - Answer
-centralization
A set of interrelated parts that function as a whole to achieve a common purpose is
known as ___ - Answer -a system
Which theory contends that there is no best way to design the structure of an
organization, as discovered by management pioneer Joan Woodward and others? -
Answer -contingency theory
The process of getting things done through and with people by directing and motivating
efforts toward common objectives is known as ___ - Answer -management
A leader who uses a compelling vision, inspiration, charisma, and attention to individual
employees to revitalize and organization with change for the greater good of all is using,
which kind of leadership? - Answer -Transformational leadership
According to situational theory, effective leadership depends on which of the following?
- Answer -the characteristics of the leader, the followers, and the situation.
Although department in an HCO all work toward the same organizational mission a
leadership style that works well in one department might not work as well in another
department.
True or False - Answer -True
As presented in chapter 9, which of the following statements is correct? - Answer -
Leading is part of managing.
which of the following statements is not an assumption of theory X for leadership? -
Answer -People are motivated intrinsically.
which theory examines characteristics of leaders and the influence these characteristics
have on leadership effectiveness? - Answer -trait theory
