HPRS-3309 FINAL EXAM REVIEW QUESTIONS &
ANSWERS
To improve health in their community, healthcare managers and their healthcare
organizations (HCOs) often improve ________? - Answer -Social environment
Healthcare services
Individual behavior
A stakeholder analysis can help managers better understand - Answer -What is
expected of their HCO.
The external environment affecting healthcare organizations includes ________. -
Answer -Competitors
Governments
Economic forces
Compare to the average of all jobs, the number of jobs in medical and health services
management is expected to grow ______ between 2019 ad 2029. - Answer -more than
average
True or false: An HCO must be concerned about stakeholders because stakeholders
have an interest in what the HCO does. - Answer -True
According to Robert Katz, managers use three basic types of skills to perform work with
things, peoples, and ideas. Which of the following is not one of the three skills identified
by Katz?
Conceptual skill
Technical skill
Informational skill
Human skill
Conceptual skill - Answer -Informational skill
The study of individual and group dynamics within an organizational setting is known as
- Answer -organizational behavior
Mayo and the Hawthorne studies in the 1920s and 1930s led to which of the following
approaches in management? - Answer -Human relationship approach
Which of the following is not a fundamental principle of bureaucracy? - Answer -Control
is based on personal relationships rather than authority.
, A set of interrelated parts that function as a whole to achieve a common purpose is
known as - Answer -A system
Determining how high or low within an organization's line of authority certain decisions
can be made refers to which of the following administrative theory principles? - Answer
-centralization
The process of getting things done through and with people by directing and motivating
efforts toward common objectives is known as. - Answer -management
Which theory contends that there is no best way to design the structure of an
organization, as discovered by management pioneer Joan Woodward and others? -
Answer -Contingency theory
What does the institutional theory argue? - Answer -An organization may feel
compelled to comply with obligations of the external environment even though
compliance may make the organization less efficient.
According to open systems theory, which of the following strongly influences an
organization and must be understood and interacted with to sustain the organization? -
Answer -external environment
The Institute for Healthcare Improvement advocates for the Triple Aim that emphasizes
three broad goals: improving the patient's experience of care, improving the health of
populations, and _______. - Answer -reducing per capita cost of healthcare
True or false: As defined by the World Health Organization, health is the absence of
disease or infirmity. - Answer -False
For which reason are hospitals developing continuums of care? - Answer -To adapt to
new payment methods for care.
In order to have the range of services needed to fully care for a person or population, an
HCO may - Answer -provide a continuum of care
The health outcomes of a group of individuals, including the distribution of outcomes
within the group, is known as - Answer -population health
The Hersey and Blanchard model of leadership calls for leaders to - Answer -change
approaches to leadership based on an employee's readiness to work
True or False: Managers should use the same leadership style with physicians that they
use with other people. - Answer -False
Which of the following statements is not an assumption of Theory X for leadership? -
Answer -People are motivated intrinsically.
ANSWERS
To improve health in their community, healthcare managers and their healthcare
organizations (HCOs) often improve ________? - Answer -Social environment
Healthcare services
Individual behavior
A stakeholder analysis can help managers better understand - Answer -What is
expected of their HCO.
The external environment affecting healthcare organizations includes ________. -
Answer -Competitors
Governments
Economic forces
Compare to the average of all jobs, the number of jobs in medical and health services
management is expected to grow ______ between 2019 ad 2029. - Answer -more than
average
True or false: An HCO must be concerned about stakeholders because stakeholders
have an interest in what the HCO does. - Answer -True
According to Robert Katz, managers use three basic types of skills to perform work with
things, peoples, and ideas. Which of the following is not one of the three skills identified
by Katz?
Conceptual skill
Technical skill
Informational skill
Human skill
Conceptual skill - Answer -Informational skill
The study of individual and group dynamics within an organizational setting is known as
- Answer -organizational behavior
Mayo and the Hawthorne studies in the 1920s and 1930s led to which of the following
approaches in management? - Answer -Human relationship approach
Which of the following is not a fundamental principle of bureaucracy? - Answer -Control
is based on personal relationships rather than authority.
, A set of interrelated parts that function as a whole to achieve a common purpose is
known as - Answer -A system
Determining how high or low within an organization's line of authority certain decisions
can be made refers to which of the following administrative theory principles? - Answer
-centralization
The process of getting things done through and with people by directing and motivating
efforts toward common objectives is known as. - Answer -management
Which theory contends that there is no best way to design the structure of an
organization, as discovered by management pioneer Joan Woodward and others? -
Answer -Contingency theory
What does the institutional theory argue? - Answer -An organization may feel
compelled to comply with obligations of the external environment even though
compliance may make the organization less efficient.
According to open systems theory, which of the following strongly influences an
organization and must be understood and interacted with to sustain the organization? -
Answer -external environment
The Institute for Healthcare Improvement advocates for the Triple Aim that emphasizes
three broad goals: improving the patient's experience of care, improving the health of
populations, and _______. - Answer -reducing per capita cost of healthcare
True or false: As defined by the World Health Organization, health is the absence of
disease or infirmity. - Answer -False
For which reason are hospitals developing continuums of care? - Answer -To adapt to
new payment methods for care.
In order to have the range of services needed to fully care for a person or population, an
HCO may - Answer -provide a continuum of care
The health outcomes of a group of individuals, including the distribution of outcomes
within the group, is known as - Answer -population health
The Hersey and Blanchard model of leadership calls for leaders to - Answer -change
approaches to leadership based on an employee's readiness to work
True or False: Managers should use the same leadership style with physicians that they
use with other people. - Answer -False
Which of the following statements is not an assumption of Theory X for leadership? -
Answer -People are motivated intrinsically.
