SHRM-CP PRACTICE QUESTIONS AND ANSWERS 100% CORRECT!!

Which action best fosters high ethical standards in an organization? - ANSWER A. Establishing an anonymous reporting hotline B. Adopting a corporate social responsibility policy C. Providing manager training on codes of conduct D. Distributing the employee handbook annually The correct answer is "C: Providing manager training on codes of conduct." Training managers on codes of conduct helps managers understand and promote ethical behavior and therefore foster high ethical standards.Establishing an anonymous reporting hotline does not help employees understand the company's ethical standards, so they are not necessarily able to effectively use the hotline. Corporate social responsibility policies generally focus on a company's external commitment to operate ethically and contribute to economic development. Distributing the employee handbook annually does not guarantee that employees read or understand the contents of it. When developing an emergency disaster plan, which activity occurs during a vulnerability analysis? - ANSWER A. Determining the likelihood of potential hazards and their effects on the business B. Identifying key products, services, and operations and evaluating their reinforcements C. Assessing available internal and external resources and establishing emergency contacts D. Working with an insurance carrier to analyze exclusions and areas of exposure The correct answer is "A: Determining the likelihood of potential hazards and their effects on the business." To conduct a vulnerability analysis, a company must examine the hazards within the company and the community in which the business is located and consider crises that have occurred in the past or which may result from the geographic location of the business or from technological or human error. Business should then determine the likelihood of facing those hazards and the severity of the consequences they would have on the business. The other response options are appropriate risk management activities to execute but do not specifically support a vulnerability analysis. A VP of talent development requests a two-day communication skills training for the team. The VP and the trainer meet for a planning session. The VP explains the department is working on several key projects and it needs to improve its effective communication to be successful. During the training session, the trainer observes an apparent lack of trust and openness among team members, which causes some team members to withdraw from the training activities. The VP receives feedback from managers that indicates the session d