CVA Practice Exam With Complete
Questions And Correct Detailed Answers
|Already Graded A+(Newest Version!)
When dealing with clients,which should NOT be done? - ANSWER>>Treating every
client the same
A good way to determine the best service for your clients is by: - ANSWER>>Get a
better understanding of them by asking questions and effectively listening to their
responses
Clients that rely entirely on your recommendations behave in such a manner
because ____. - ANSWER>>They are unable to make the decision on their own
"They don't care how much you ____, until they know how much you care." -
ANSWER>>Know
What is the clients single greatest expectation for staff? - ANSWER>>That they
keep their word
True or False.
Because the doctor actually examines their pet, clients feel that that interaction
influences them more than interaction with any other staff members. -
ANSWER>>False
Why is the location of the vet hospital important?(2) - ANSWER>>It saves time
and provides convience to the customer.
True or False. Most clients say the Yellow Pages were the main source of referral.
- ANSWER>>False
, A ______ reputation spreads quicker than a ______ reputation. (2) -
ANSWER>>Bad, Good
True or False. Employees in the vet field see the same situation every day. -
ANSWER>>False
What are some ways you can grow your personal knowledge? (3) -
ANSWER>>Seminars, Reading, and One-On-One training
When working in a vet hospital "adjusting to change" is important; what is an
example of that? (2) - ANSWER>>Working with Different Vets, New
Drugs/Medicine
The number one cause of a person's failure to perform is the inability to ______. -
ANSWER>>Follow Directions
True or False. Mistakes are easier to tolerate if they are volunteered rather than
discovered by management. - ANSWER>>True
Professionalalism is largely based on ______. (2) - ANSWER>>Appearance ,
Behavior
True or False. A clean reception area tells clients that a hospital is probably clean
throughout. - ANSWER>>True
Record keeping is ______ responsibility. (3). - ANSWER>>The veterinarians, the
receptionist, the technician
"If it isn't _____ it didn't happen" - ANSWER>>Written
Which of the following is a shield for individuals who are performing radiographs
except
Questions And Correct Detailed Answers
|Already Graded A+(Newest Version!)
When dealing with clients,which should NOT be done? - ANSWER>>Treating every
client the same
A good way to determine the best service for your clients is by: - ANSWER>>Get a
better understanding of them by asking questions and effectively listening to their
responses
Clients that rely entirely on your recommendations behave in such a manner
because ____. - ANSWER>>They are unable to make the decision on their own
"They don't care how much you ____, until they know how much you care." -
ANSWER>>Know
What is the clients single greatest expectation for staff? - ANSWER>>That they
keep their word
True or False.
Because the doctor actually examines their pet, clients feel that that interaction
influences them more than interaction with any other staff members. -
ANSWER>>False
Why is the location of the vet hospital important?(2) - ANSWER>>It saves time
and provides convience to the customer.
True or False. Most clients say the Yellow Pages were the main source of referral.
- ANSWER>>False
, A ______ reputation spreads quicker than a ______ reputation. (2) -
ANSWER>>Bad, Good
True or False. Employees in the vet field see the same situation every day. -
ANSWER>>False
What are some ways you can grow your personal knowledge? (3) -
ANSWER>>Seminars, Reading, and One-On-One training
When working in a vet hospital "adjusting to change" is important; what is an
example of that? (2) - ANSWER>>Working with Different Vets, New
Drugs/Medicine
The number one cause of a person's failure to perform is the inability to ______. -
ANSWER>>Follow Directions
True or False. Mistakes are easier to tolerate if they are volunteered rather than
discovered by management. - ANSWER>>True
Professionalalism is largely based on ______. (2) - ANSWER>>Appearance ,
Behavior
True or False. A clean reception area tells clients that a hospital is probably clean
throughout. - ANSWER>>True
Record keeping is ______ responsibility. (3). - ANSWER>>The veterinarians, the
receptionist, the technician
"If it isn't _____ it didn't happen" - ANSWER>>Written
Which of the following is a shield for individuals who are performing radiographs
except
