SERVICENOW CSA TEST QUESTIONS AND ANSWERS
What are the different interfaces for accessing a ServiceNow Instance? - (ANSWER)-Now Platform User
Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
What are the tree components of the Now Platform User Interface? - (ANSWER)-Banner Frame
-Application Navigator
-Content Frame
What is a collection of users who share a common purpose? - (ANSWER)Group
Where can you locate product documentation? - (ANSWER)docs.servicenow.com
What is a collection of permissions used to grant access to different parts of the platform? -
(ANSWER)Role
What is a common way of testing functionality for different roles? - (ANSWER)Impersonate User
A row represents what in the ServiceNow database - (ANSWER)Record
What are the three different types of context menus in a list view? - (ANSWER)-List
-Column
-Record
What are the three components of a filter condition? - (ANSWER)-Field
-Operator
-Value
, SERVICENOW CSA TEST QUESTIONS AND ANSWERS
What defines which fields appear in a list and the order of said fields? - (ANSWER)View
Which field type displays as a check box on the form? - (ANSWER)True/False
Which field type displays information from another table? - (ANSWER)Reference
Which tool can be used to change the layout of the form view for all users? - (ANSWER)Form Designer
What are the three main components of the Form Designer? - (ANSWER)-Page Header
-Field Navigator
-Form Layout
What allows fields to be populated automatically when applied? - (ANSWER)Template
Which UI action saves information for a new record and leaves the form? - (ANSWER)Submit
Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual? -
(ANSWER)My Groups Work
What is the difference between Work notes and Additional Comments - (ANSWER)Work notes are
visible to only those who can view the task. Additional comments are visible to the customer (requestor)
Which tab contains the activity stream for a task? - (ANSWER)Notes
Which tool enables users to collaborate on a task real-time and links conversations to records? -
(ANSWER)Connect Chat
What can trigger a notification? - (ANSWER)Record inserted or updated
What are the different interfaces for accessing a ServiceNow Instance? - (ANSWER)-Now Platform User
Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
What are the tree components of the Now Platform User Interface? - (ANSWER)-Banner Frame
-Application Navigator
-Content Frame
What is a collection of users who share a common purpose? - (ANSWER)Group
Where can you locate product documentation? - (ANSWER)docs.servicenow.com
What is a collection of permissions used to grant access to different parts of the platform? -
(ANSWER)Role
What is a common way of testing functionality for different roles? - (ANSWER)Impersonate User
A row represents what in the ServiceNow database - (ANSWER)Record
What are the three different types of context menus in a list view? - (ANSWER)-List
-Column
-Record
What are the three components of a filter condition? - (ANSWER)-Field
-Operator
-Value
, SERVICENOW CSA TEST QUESTIONS AND ANSWERS
What defines which fields appear in a list and the order of said fields? - (ANSWER)View
Which field type displays as a check box on the form? - (ANSWER)True/False
Which field type displays information from another table? - (ANSWER)Reference
Which tool can be used to change the layout of the form view for all users? - (ANSWER)Form Designer
What are the three main components of the Form Designer? - (ANSWER)-Page Header
-Field Navigator
-Form Layout
What allows fields to be populated automatically when applied? - (ANSWER)Template
Which UI action saves information for a new record and leaves the form? - (ANSWER)Submit
Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual? -
(ANSWER)My Groups Work
What is the difference between Work notes and Additional Comments - (ANSWER)Work notes are
visible to only those who can view the task. Additional comments are visible to the customer (requestor)
Which tab contains the activity stream for a task? - (ANSWER)Notes
Which tool enables users to collaborate on a task real-time and links conversations to records? -
(ANSWER)Connect Chat
What can trigger a notification? - (ANSWER)Record inserted or updated
