GORDON INSTITUTE OF BUSINESS SCIENCE: TEAM DYNAMICS IN A
GENERAL MANAGEMENT DEVELOPMENT PROGRAM CASE STUDY
SOLUTION
e
pl
m
Sa
SYNOPSIS
In 2022, a cohort of middle managers from the Kraftfahrzeug Company (Kraftfahrzeug) were enrolled in a
n
custom program at the Gordon Institute of Business Science (GIBS) at the University of Pretoria, South
tio
Africa, and tasked with completing an Action Learning Project to improve their general management skills.
But in June 2023, three weeks before their final report was due, Mike Stonier, the program director of the
custom programs unit at GIBS, received an email from one of the three coaches in the program. In the
lu
email, the coach reported that some members of his syndicate team were threatening to exclude the names
of other members from the list of report authors because they had not adequately contributed to the writing
of the report. Doing so would result in the excluded individuals not meeting the requirements of the course
So
The Case Solution Starts From page 4
,ASSIGNMENT QUESTIONS
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1. In 1965, Bruce W. Tuckman introduced the four phases of team development (see Required Readings).
pl
The fifth phase was added by Tuckman and Mary Ann C. Jensen in 1977 (see Additional Readings). In
looking at the case, which developmental phase was the Turnaround Artist syndicate team in during
m
the second week of June 2023, when their team coach emailed Stonier? Please support your answer
with evidence from the case.
2. Why do you think the syndicate performed so well if some members were not pulling their weight?
Sa
Should someone who is knowledgeable about the task do the work on behalf of the team to ensure the
syndicate does well? Please use Tuckman’s group development stages (see Required Readings).
3. In the case section Meeting the Mandate, Stonier realizes “the team leader may have learned much more
about leadership in this course than had initially been planned.” What do you think Stonier meant by this?
n
tio
ANALYSIS
1. In 1965, Bruce W. Tuckman introduced the four phases of team development (see Required
lu
Readings). The fifth phase was added by Tuckman and Mary Ann C. Jensen in 1977 (see
Additional Readings). In looking at the case, which developmental phase was the Turnaround
So
Artist syndicate team in during the second week of June 2023, when their team coach emailed
Stonier? Please support your answer with evidence from the case.
In 1965, Tuckman first introduced the four team development phases: forming, storming, norming, and
performing. The fifth stage, termination, was later added by Tuckman and Jensen in 1977. According to
Tuckman, in the forming phase, group members attempt to identify the task and their individual roles, as
well as the ground rules.
It is further stated in the case that while the syndicate group had submitted its project charter, its team
charter was still outstanding. The purpose of the team charter was to identify team members, their expected
contribution, and the team’s objectives in the Action Learning Project, as well as any issues that would
The Case Solution Starts From page 4
, EXHIBIT -1: ACTION LEARNING PROJECT TIMELINE WITH STUDY BLOCKS AND EXAMINATION PERIOD
July 20, 2023: Dry run
November 25, 2022: Team sponsor of final presentations
signs off on project charter
March 15,
e
2023: ALP
November 18, interim June 29, 2023: 75% of
pl
2022: Team presentations ALP report due to
charter coach
submission
m
due to coach
Sa
n
tio
lu
So
The Case Solution Starts From page 4
GENERAL MANAGEMENT DEVELOPMENT PROGRAM CASE STUDY
SOLUTION
e
pl
m
Sa
SYNOPSIS
In 2022, a cohort of middle managers from the Kraftfahrzeug Company (Kraftfahrzeug) were enrolled in a
n
custom program at the Gordon Institute of Business Science (GIBS) at the University of Pretoria, South
tio
Africa, and tasked with completing an Action Learning Project to improve their general management skills.
But in June 2023, three weeks before their final report was due, Mike Stonier, the program director of the
custom programs unit at GIBS, received an email from one of the three coaches in the program. In the
lu
email, the coach reported that some members of his syndicate team were threatening to exclude the names
of other members from the list of report authors because they had not adequately contributed to the writing
of the report. Doing so would result in the excluded individuals not meeting the requirements of the course
So
The Case Solution Starts From page 4
,ASSIGNMENT QUESTIONS
e
1. In 1965, Bruce W. Tuckman introduced the four phases of team development (see Required Readings).
pl
The fifth phase was added by Tuckman and Mary Ann C. Jensen in 1977 (see Additional Readings). In
looking at the case, which developmental phase was the Turnaround Artist syndicate team in during
m
the second week of June 2023, when their team coach emailed Stonier? Please support your answer
with evidence from the case.
2. Why do you think the syndicate performed so well if some members were not pulling their weight?
Sa
Should someone who is knowledgeable about the task do the work on behalf of the team to ensure the
syndicate does well? Please use Tuckman’s group development stages (see Required Readings).
3. In the case section Meeting the Mandate, Stonier realizes “the team leader may have learned much more
about leadership in this course than had initially been planned.” What do you think Stonier meant by this?
n
tio
ANALYSIS
1. In 1965, Bruce W. Tuckman introduced the four phases of team development (see Required
lu
Readings). The fifth phase was added by Tuckman and Mary Ann C. Jensen in 1977 (see
Additional Readings). In looking at the case, which developmental phase was the Turnaround
So
Artist syndicate team in during the second week of June 2023, when their team coach emailed
Stonier? Please support your answer with evidence from the case.
In 1965, Tuckman first introduced the four team development phases: forming, storming, norming, and
performing. The fifth stage, termination, was later added by Tuckman and Jensen in 1977. According to
Tuckman, in the forming phase, group members attempt to identify the task and their individual roles, as
well as the ground rules.
It is further stated in the case that while the syndicate group had submitted its project charter, its team
charter was still outstanding. The purpose of the team charter was to identify team members, their expected
contribution, and the team’s objectives in the Action Learning Project, as well as any issues that would
The Case Solution Starts From page 4
, EXHIBIT -1: ACTION LEARNING PROJECT TIMELINE WITH STUDY BLOCKS AND EXAMINATION PERIOD
July 20, 2023: Dry run
November 25, 2022: Team sponsor of final presentations
signs off on project charter
March 15,
e
2023: ALP
November 18, interim June 29, 2023: 75% of
pl
2022: Team presentations ALP report due to
charter coach
submission
m
due to coach
Sa
n
tio
lu
So
The Case Solution Starts From page 4
