HRCI aPHR = Chapter 2; HR
Operations Questions and Answers
The process by which the key stakeholders of an organization envision its future and develop a
mission, objectives, and procedures to achieve that future is called:
A. Goal planning
B. Future planning
C. Succession planning
D. Strategic planning - <CORRECT ANSWER >>D. Strategic planning
The process of analyzing and identifying the need and availability of labor resources so that the
organization can meet its objectives is called:
A. Human resource planning
B. Recruitment requisition
C. Objective planning
D. Training needs assessment - <CORRECT ANSWER >>A. Human resource planning
A unique capability or advantage that differentiates the organization from its competitors is
called:
A. Research and development
B. Core competency
C. Providing cheaper products
D. Hiring talent faster - <CORRECT ANSWER >>B. Core competency
A statement that describes what the future of the organization looks like is known as:
,A. Purpose statement
B. Vision statement
C. Financial statement
D. Benefit statement - <CORRECT ANSWER >>B. Vision statement
A description of how an organization will achieve its vision is called:
A. Job description
B. Purpose statement
C. Mission statement
D. Summary plan description - <CORRECT ANSWER >>C. Mission statement
A statement that communicates the organization's top priorities and core beliefs to customers
and employees is called:
A. Code of conduct
B. Employee handbook
C. Purpose statement
D. Values statement - <CORRECT ANSWER >>D. Values statement
The statement "We aspire to be the best widget maker in America" is an example of a:
A. Vision statement
B. Financial statement
C. Mission statement
D. Values statement - <CORRECT ANSWER >>A. Vision statement
,A SWOT analysis used for planning identifies an organization's:
A. Statements, workplace, operations, and technology
B. Safety, workforce, organization, and terms
C. Strengths, weaknesses, opportunities, and threats
D. Salary, wages, objectives, and taxes - <CORRECT ANSWER >>C. Strengths, weaknesses,
opportunities, and threats
Organizational culture reflects a shared understanding among all who work within the
company. What are the common components of organizational culture?
A. Vision, mission, and values
B. Structure, systems, and people
C. Values, beliefs, and norms
D. Finance, marketing, and operations - <CORRECT ANSWER >>C. Values, beliefs, and norms
In Michael Porter's five forces analysis, five forces shape the competitive landscape for any
industry. What are they?
A. Budget, workforce, wages, benefits, and leadership
B. Political/legal, economic, social, technology, and competition
C. Supply chain, finance, marketing, operations, and human resources
D. Quality products, best price, fastest service, customer service, and sales - <CORRECT
ANSWER >>B. Political/legal, economic, social, technology, and competition
Ensuring that each employee within an organization can see the direction for the business and
knows how their job fits in the overall picture is known as:
, A. Goal alignment
B. Mission statement
C. Performance evaluation
D. Rewards and recognition - <CORRECT ANSWER >>A. Goal alignment
While it's not a written policy, while working in a particular organization, it is widely known that
there are high expectations of employees to participate in community events such as parades
and fundraisers. This is an example of what kind of cultural element?
A. Values
B. Objectives
C. Norms
D. Beliefs - <CORRECT ANSWER >>C. Norms
In XYZ organization the leadership team thinks that the expression of humor in the workplace
will improve productivity. This is an example of what kind of cultural element?
A. Norms
B. Beliefs
C. Directives
D. Values - <CORRECT ANSWER >>B. Beliefs
Organizational culture can manifest itself in a physical form that often serves as a reminder of
something important or a trigger for a special meaning. This element of culture is called:
A. Rituals
B. Artifacts
C. Legends
Operations Questions and Answers
The process by which the key stakeholders of an organization envision its future and develop a
mission, objectives, and procedures to achieve that future is called:
A. Goal planning
B. Future planning
C. Succession planning
D. Strategic planning - <CORRECT ANSWER >>D. Strategic planning
The process of analyzing and identifying the need and availability of labor resources so that the
organization can meet its objectives is called:
A. Human resource planning
B. Recruitment requisition
C. Objective planning
D. Training needs assessment - <CORRECT ANSWER >>A. Human resource planning
A unique capability or advantage that differentiates the organization from its competitors is
called:
A. Research and development
B. Core competency
C. Providing cheaper products
D. Hiring talent faster - <CORRECT ANSWER >>B. Core competency
A statement that describes what the future of the organization looks like is known as:
,A. Purpose statement
B. Vision statement
C. Financial statement
D. Benefit statement - <CORRECT ANSWER >>B. Vision statement
A description of how an organization will achieve its vision is called:
A. Job description
B. Purpose statement
C. Mission statement
D. Summary plan description - <CORRECT ANSWER >>C. Mission statement
A statement that communicates the organization's top priorities and core beliefs to customers
and employees is called:
A. Code of conduct
B. Employee handbook
C. Purpose statement
D. Values statement - <CORRECT ANSWER >>D. Values statement
The statement "We aspire to be the best widget maker in America" is an example of a:
A. Vision statement
B. Financial statement
C. Mission statement
D. Values statement - <CORRECT ANSWER >>A. Vision statement
,A SWOT analysis used for planning identifies an organization's:
A. Statements, workplace, operations, and technology
B. Safety, workforce, organization, and terms
C. Strengths, weaknesses, opportunities, and threats
D. Salary, wages, objectives, and taxes - <CORRECT ANSWER >>C. Strengths, weaknesses,
opportunities, and threats
Organizational culture reflects a shared understanding among all who work within the
company. What are the common components of organizational culture?
A. Vision, mission, and values
B. Structure, systems, and people
C. Values, beliefs, and norms
D. Finance, marketing, and operations - <CORRECT ANSWER >>C. Values, beliefs, and norms
In Michael Porter's five forces analysis, five forces shape the competitive landscape for any
industry. What are they?
A. Budget, workforce, wages, benefits, and leadership
B. Political/legal, economic, social, technology, and competition
C. Supply chain, finance, marketing, operations, and human resources
D. Quality products, best price, fastest service, customer service, and sales - <CORRECT
ANSWER >>B. Political/legal, economic, social, technology, and competition
Ensuring that each employee within an organization can see the direction for the business and
knows how their job fits in the overall picture is known as:
, A. Goal alignment
B. Mission statement
C. Performance evaluation
D. Rewards and recognition - <CORRECT ANSWER >>A. Goal alignment
While it's not a written policy, while working in a particular organization, it is widely known that
there are high expectations of employees to participate in community events such as parades
and fundraisers. This is an example of what kind of cultural element?
A. Values
B. Objectives
C. Norms
D. Beliefs - <CORRECT ANSWER >>C. Norms
In XYZ organization the leadership team thinks that the expression of humor in the workplace
will improve productivity. This is an example of what kind of cultural element?
A. Norms
B. Beliefs
C. Directives
D. Values - <CORRECT ANSWER >>B. Beliefs
Organizational culture can manifest itself in a physical form that often serves as a reminder of
something important or a trigger for a special meaning. This element of culture is called:
A. Rituals
B. Artifacts
C. Legends
