HCA 101 CORE EXAM 1 2026/2027 LATEST QUESTIONS AND
SOLUTIONS GUARANTEE A+
✔✔Passive aggressive- - ✔✔Involves fluctuating between aggressive behaviour or
responses and passive (not engaged or listening) behaviour or responses depending on
the context and the original event causing the response
✔✔Assertive - - ✔✔Communication in which perceptions, ideas or opinions are
expressed in a manner that respect the worth and rights of others to have and express
perceptions, ideas or opinions, regardless of differences
✔✔Bullying - - ✔✔is a particular pattern of relating, otherwise known as harassment
✔✔Important considerations when gathering information - ✔✔:
Noting the possible responses and emotions of the Person/s providing the information
The effect of the environment
Sensitive nature
✔✔The components of nonverbal communication - ✔✔Environment
Body language
Facial expression
Eye contact
Gesture
Personal space or proximity
✔✔There are potentially three roles involved in bullying - ✔✔:
The perpetrator
The victim
The observer
✔✔opportunities in the health profession are good, promotions and jobs security can
still be difficult because - ✔✔Facilities are rapidly becoming for profit organizations
leading to precedented cost controls
✔✔When confronted with bullying behavior at work the worst you thing you can do is -
✔✔submit
✔✔The three building blocks of trust include - ✔✔listening skills
respect for others
Empathy
✔✔Trust of others in health care is essential because - ✔✔health care professionals
want to be able to trust their colleagues everybody has to be competent
, ✔✔Intuition is characterized by - ✔✔curiosity about people
Information filtered by context and past experience
Body language
✔✔Thomas-kilmann conflict management styles include - ✔✔Compromising
Competing
Collaborating
Avoiding
Accommodating
✔✔The four generations that are currently in the workplace together are - ✔✔Baby
boomers
Millennials
Traditionals
✔✔the best way to respond to know it all's is
To - ✔✔politely challenge their knowledge
✔✔the best strategy for dealing with difficult people is mirroring the behavior back true
or false - ✔✔False
✔✔if you are multiculturally competent you can do all of the following with a member of
a cultural group - ✔✔Interact with them easily
Value them
Learn from them
✔✔True or false you must engage in conflicts when they arise at work - ✔✔False
✔✔if you break someone's trust you must - ✔✔Resolve to earn trust
Apologize
Rebuild trust one act at a time
✔✔To build trust with others - ✔✔Demonstrate competence
Be on time
Be honest
✔✔collaboration involves - ✔✔Finding common ground
Setting a positive example
Referencing evidence
✔✔when communicating effectively with a patient whose native language is not English
what should you do - ✔✔Use simple concert words and short sentences
Use body language more deliberately
Avoid slangs and metaphors
SOLUTIONS GUARANTEE A+
✔✔Passive aggressive- - ✔✔Involves fluctuating between aggressive behaviour or
responses and passive (not engaged or listening) behaviour or responses depending on
the context and the original event causing the response
✔✔Assertive - - ✔✔Communication in which perceptions, ideas or opinions are
expressed in a manner that respect the worth and rights of others to have and express
perceptions, ideas or opinions, regardless of differences
✔✔Bullying - - ✔✔is a particular pattern of relating, otherwise known as harassment
✔✔Important considerations when gathering information - ✔✔:
Noting the possible responses and emotions of the Person/s providing the information
The effect of the environment
Sensitive nature
✔✔The components of nonverbal communication - ✔✔Environment
Body language
Facial expression
Eye contact
Gesture
Personal space or proximity
✔✔There are potentially three roles involved in bullying - ✔✔:
The perpetrator
The victim
The observer
✔✔opportunities in the health profession are good, promotions and jobs security can
still be difficult because - ✔✔Facilities are rapidly becoming for profit organizations
leading to precedented cost controls
✔✔When confronted with bullying behavior at work the worst you thing you can do is -
✔✔submit
✔✔The three building blocks of trust include - ✔✔listening skills
respect for others
Empathy
✔✔Trust of others in health care is essential because - ✔✔health care professionals
want to be able to trust their colleagues everybody has to be competent
, ✔✔Intuition is characterized by - ✔✔curiosity about people
Information filtered by context and past experience
Body language
✔✔Thomas-kilmann conflict management styles include - ✔✔Compromising
Competing
Collaborating
Avoiding
Accommodating
✔✔The four generations that are currently in the workplace together are - ✔✔Baby
boomers
Millennials
Traditionals
✔✔the best way to respond to know it all's is
To - ✔✔politely challenge their knowledge
✔✔the best strategy for dealing with difficult people is mirroring the behavior back true
or false - ✔✔False
✔✔if you are multiculturally competent you can do all of the following with a member of
a cultural group - ✔✔Interact with them easily
Value them
Learn from them
✔✔True or false you must engage in conflicts when they arise at work - ✔✔False
✔✔if you break someone's trust you must - ✔✔Resolve to earn trust
Apologize
Rebuild trust one act at a time
✔✔To build trust with others - ✔✔Demonstrate competence
Be on time
Be honest
✔✔collaboration involves - ✔✔Finding common ground
Setting a positive example
Referencing evidence
✔✔when communicating effectively with a patient whose native language is not English
what should you do - ✔✔Use simple concert words and short sentences
Use body language more deliberately
Avoid slangs and metaphors
