CMAA Exam 2023 Questions and Answers
(Verified Answers by Expert)
1. What qualities should an MA posess✔✔✔
Dependability Courtesy
Initiative
Interpersonal
Skills
2. An implied contract in which the physician is expected to assess and
treat the patient with the same amount of knowledge, skill, and judgement
as another physician under the same circumstances✔✔✔ Physician-
Patient Relation- ship
3. What are the rules that must be followed under the Physician-Patient Re-
lationship✔✔✔ The patient is expected to compensate the physician
for all services provided.
The patient is expected to adhere to any directions or guidance
provided by the physician.
If the physician terminates the contract, the patient must be provided
,with advance notice of these intentions as well as given enough time to
seek the services of another physician.
4. This is apparent through the action of seeking the services of a
physician.-
: Implied Consent
5. A form that states the patient's understanding of the prescribed
treatment as well as its accompanying risks; usually signed prior to
operations or procedures to be conducted✔✔✔ Informed Consent
6.This states that a volunteer is not held liable for any civil damages that
may occur as a result of their efforts to provide emergency care✔✔✔
Good Samaritan Act
7. This document was developed to ensure the fairness and effectiveness
of the healthcare system, as well as encourage people to take an interest in
the improvement of their health✔✔✔ Patient's Bill of Rights
8. The discontinuation of medical care without proper notification✔✔✔
Abandon- ment
,9. The usage of an impartial third party for the hearing and determination of
a dispute✔✔✔ Arbitration
10.The unlawful use of force or violence; physical contact of a
person without his permission✔✔✔ Battery
11.The failure to provide the necessary care that is required for a
person's situation✔✔✔ Negligence
, 12.Laws enacted by the legislative branch of a government✔✔✔
Statutes
13.What are the guidelines for proper phone etiquette✔✔✔ Answer the
telephone promptly and kindly.
Be sure to properly speak into the phone.
Be sure to give the caller your undivided
attention. Speak clearly and distinctly.
Always be courteous.
Be sure to ask the caller's permission before placing them on hold.
Never allow an angry or aggressive caller to upset you; remain calm
and com- posed.
14.What is verbal communication✔✔✔ The use of the language or the
actual words spoken.
15.What are some of the key components of verbal communication✔✔✔
Sound Words
Speakin
g
Languag
e
16.This is the use of eye contact, body language, facial expression, or
(Verified Answers by Expert)
1. What qualities should an MA posess✔✔✔
Dependability Courtesy
Initiative
Interpersonal
Skills
2. An implied contract in which the physician is expected to assess and
treat the patient with the same amount of knowledge, skill, and judgement
as another physician under the same circumstances✔✔✔ Physician-
Patient Relation- ship
3. What are the rules that must be followed under the Physician-Patient Re-
lationship✔✔✔ The patient is expected to compensate the physician
for all services provided.
The patient is expected to adhere to any directions or guidance
provided by the physician.
If the physician terminates the contract, the patient must be provided
,with advance notice of these intentions as well as given enough time to
seek the services of another physician.
4. This is apparent through the action of seeking the services of a
physician.-
: Implied Consent
5. A form that states the patient's understanding of the prescribed
treatment as well as its accompanying risks; usually signed prior to
operations or procedures to be conducted✔✔✔ Informed Consent
6.This states that a volunteer is not held liable for any civil damages that
may occur as a result of their efforts to provide emergency care✔✔✔
Good Samaritan Act
7. This document was developed to ensure the fairness and effectiveness
of the healthcare system, as well as encourage people to take an interest in
the improvement of their health✔✔✔ Patient's Bill of Rights
8. The discontinuation of medical care without proper notification✔✔✔
Abandon- ment
,9. The usage of an impartial third party for the hearing and determination of
a dispute✔✔✔ Arbitration
10.The unlawful use of force or violence; physical contact of a
person without his permission✔✔✔ Battery
11.The failure to provide the necessary care that is required for a
person's situation✔✔✔ Negligence
, 12.Laws enacted by the legislative branch of a government✔✔✔
Statutes
13.What are the guidelines for proper phone etiquette✔✔✔ Answer the
telephone promptly and kindly.
Be sure to properly speak into the phone.
Be sure to give the caller your undivided
attention. Speak clearly and distinctly.
Always be courteous.
Be sure to ask the caller's permission before placing them on hold.
Never allow an angry or aggressive caller to upset you; remain calm
and com- posed.
14.What is verbal communication✔✔✔ The use of the language or the
actual words spoken.
15.What are some of the key components of verbal communication✔✔✔
Sound Words
Speakin
g
Languag
e
16.This is the use of eye contact, body language, facial expression, or
