CMAA Exam 2025 Questions and Answers
1. What qualities should an MA posess - SELECTED
ANSWER- DependabilityCourtesy
Initiative
Interpersonal Skills
2. An implied contract in which the physician is expected to assess and treat
the patient with the same amount of knowledge, skill, and judgement as
another physician under the same circumstances - SELECTED ANSWER-
Physician-Patient Relation-ship
3. What are the rules that must be followed under the Physician-Patient Re-
lationship - SELECTED ANSWER- The patient is expected to compensate the
physician for all servicesprovided.
The patient is expected to adhere to any directions or guidance provided by the
physician.
If the physician terminates the contract, the patient must be provided with advance
notice of these intentions as well as given enough time to seek the services of
another physician.
,4. This is apparent through the action of seeking the services of a physician.-
: Implied Consent
5. A form that states the patient's understanding of the prescribed treatment
as well as its accompanying risks; usually signed prior to operations or
procedures to be conducted - SELECTED ANSWER- Informed Consent
6. This states that a volunteer is not held liable for any civil damages that may
occur as a result of their efforts to provide emergency care - SELECTED
ANSWER- Good SamaritanAct
7. This document was developed to ensure the fairness and effectiveness of
the healthcare system, as well as encourage people to take an interest in the
improvement of their health - SELECTED ANSWER- Patient's Bill of Rights
8. The discontinuation of medical care without proper notification - SELECTED
ANSWER- Abandon-ment
9. The usage of an impartial third party for the hearing and determination of
,a dispute - SELECTED ANSWER- Arbitration
10. The unlawful use of force or violence; physical contact of a person
without his permission - SELECTED ANSWER- Battery
11. The failure to provide the necessary care that is required for a person's
situation - SELECTED ANSWER- Negligence
, 12. Laws enacted by the legislative branch of a government - SELECTED
ANSWER- Statutes
13. What are the guidelines for proper phone etiquette - SELECTED ANSWER-
Answer the telephonepromptly and kindly.
Be sure to properly speak into the phone.
Be sure to give the caller your undivided attention.
Speak clearly and distinctly.
Always be courteous.
Be sure to ask the caller's permission before placing them on hold.
Never allow an angry or aggressive caller to upset you; remain calm and com-
posed.
14. What is verbal communication - SELECTED ANSWER- The use of the
language or the actual wordsspoken.
15. What are some of the key components of verbal communication -
SELECTED ANSWER- SoundWords
Speaking
Language
16. This is the use of eye contact, body language, facial expression, or sym-
bolic expressions to communicate a message - SELECTED ANSWER-
1. What qualities should an MA posess - SELECTED
ANSWER- DependabilityCourtesy
Initiative
Interpersonal Skills
2. An implied contract in which the physician is expected to assess and treat
the patient with the same amount of knowledge, skill, and judgement as
another physician under the same circumstances - SELECTED ANSWER-
Physician-Patient Relation-ship
3. What are the rules that must be followed under the Physician-Patient Re-
lationship - SELECTED ANSWER- The patient is expected to compensate the
physician for all servicesprovided.
The patient is expected to adhere to any directions or guidance provided by the
physician.
If the physician terminates the contract, the patient must be provided with advance
notice of these intentions as well as given enough time to seek the services of
another physician.
,4. This is apparent through the action of seeking the services of a physician.-
: Implied Consent
5. A form that states the patient's understanding of the prescribed treatment
as well as its accompanying risks; usually signed prior to operations or
procedures to be conducted - SELECTED ANSWER- Informed Consent
6. This states that a volunteer is not held liable for any civil damages that may
occur as a result of their efforts to provide emergency care - SELECTED
ANSWER- Good SamaritanAct
7. This document was developed to ensure the fairness and effectiveness of
the healthcare system, as well as encourage people to take an interest in the
improvement of their health - SELECTED ANSWER- Patient's Bill of Rights
8. The discontinuation of medical care without proper notification - SELECTED
ANSWER- Abandon-ment
9. The usage of an impartial third party for the hearing and determination of
,a dispute - SELECTED ANSWER- Arbitration
10. The unlawful use of force or violence; physical contact of a person
without his permission - SELECTED ANSWER- Battery
11. The failure to provide the necessary care that is required for a person's
situation - SELECTED ANSWER- Negligence
, 12. Laws enacted by the legislative branch of a government - SELECTED
ANSWER- Statutes
13. What are the guidelines for proper phone etiquette - SELECTED ANSWER-
Answer the telephonepromptly and kindly.
Be sure to properly speak into the phone.
Be sure to give the caller your undivided attention.
Speak clearly and distinctly.
Always be courteous.
Be sure to ask the caller's permission before placing them on hold.
Never allow an angry or aggressive caller to upset you; remain calm and com-
posed.
14. What is verbal communication - SELECTED ANSWER- The use of the
language or the actual wordsspoken.
15. What are some of the key components of verbal communication -
SELECTED ANSWER- SoundWords
Speaking
Language
16. This is the use of eye contact, body language, facial expression, or sym-
bolic expressions to communicate a message - SELECTED ANSWER-
