NUR 328 Exam #1 – Questions With Appropriate
Solutions
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Terms in this set (97)
- consists of an exchange between patient and nurse
using verbal and non-verbal cues.
- aims to advance the physical and emotional well-
Therapeutic communication being of a patient. This is one of the fundamental
benefits of this type of interaction: it contributes to
healing.
- leads to more accurate diagnoses.
USE SBAR As a - Situation
communication tool to - Background
streamline communication - Assessment
with other healthcare - Recommendations
professionals
- Referent - Inventive or motivation for communication
between two people
- Sender - the person sending the message.
- Receiver - the person receiving the message.
- Message - the information that is being sent.
- Channel - the format in which the message is being
Elements of communication sent, whether via speech (verbal), through email, a
letter, or text message (written), or through video.
- Environment - an emotional and physical climate
where communication takes place
- Feedback - the receiver's response to the message.
- Interpersonal variables - factors that influence
communication between sender and reciever
, - Knock before entering
- Use names
- Trustworthiness- do not withhold information or lie to
the patient
- Provide the patient a role in decision making
Meeting a new patient
- Be assertive and confident in your interaction- this
means setting limits to flirtatious or inappropriate
behavior, or owning up to an irresponsible action.
- Identify barriers quickly
- Determine the patients developmental capacity
- Attuning (presence)
- Wondering (interest)
Four therapeutic practices - Following (interacting while observing and following
through)
- Holding (nonjudgement, or the use of touch)
- Vocabulary
- Selection of word must be carefully done, or
explained
- Pacing the conversation
- Tone of voice
- Nurses communicate feelings (acceptance, judgment,
Communication skills
and dislike) through their tone of voice.
- Clarity, "OK?" at the end of each sentence doesn't
clarify the receivers understanding
- Timing is critical
- Relevance of conversation
- Nonverbal language
, - Appearance, posture, gait: Physical characteristics can
convey professionalism. Body language and posture
can demonstrate comfort and ease in the situation. The
first impression is very important.
- Facial expressions, eye contact, gestures: Facial
expressions can reveal feelings that clients can easily
misinterpret. Eye contact typically conveys interest and
respect but varies with culture and the situation.
Nonverbal communication Gestures can enhance verbal communication or create
their own messages.
- Sounds: Crying or moaning can have multiple
meanings, especially when other nonverbal
communication accompanies it.
- Territoriality, personal space: Lack of awareness of
territoriality (right to space) and personal space (the
area around an individual) can make clients perceive a
threat and react defensively
the literal or dictionary meaning of a word or phrase,
Denotative words
which can have dual meanings
- Asking open ended questions
- Using silence
- Practicing active listening
- Clarify through restating, reflecting, paraphrasing, and
exploring
different skills
- Offer general leads- encourages the client to start
talking and lead the conversation
- Showing acceptance
- Touch is not always appropriate but can communicate
caring & provide comfort
- questions that cannot be answered with a simple yes
or no, and invite a broader range of responses. We want
Open Ended Questions
to encourage patients so share more with us.
- We do want to do this!
questions that prompt a yes or no response, or a single
Close-ended questions word response.
- We do not want to do this!
, - Asking personal questions
- Sharing personal information
- Giving opinions
- Changing the conversation topic
Nontherapeutic
- Failing to pause before responding
Communication Techniques
- Giving false reassurance
- Criticizing or demeaning/showing disapproval
- Ignoring the posed question
- Arguing
- Bias
- Stereotyping
- Lateral violence
- People who have difficulty expressing feelings
Communication challenges - Language barriers
- Disabilities of speech
- People who are confused or disoriented
- People who are demanding
- Angry or confrontational persons
- Intrapersonal - w/ yourself
- Interpersonal - between two people
Levels of basic
- Public - within large groups of people
communication
- Small group - group of people, often working towards
a mutual goal
- restating - using the client's exact words
- reflecting - directs focus back to the client for them to
examine their feelings
- paraphrasing - restates the client's feelings and
Clarifying techniques
thoughts for them to confirm what they have
communicated
- exploring - allows nurse to gather more info about
important topics that the client mentioned
Solutions
Save
Terms in this set (97)
- consists of an exchange between patient and nurse
using verbal and non-verbal cues.
- aims to advance the physical and emotional well-
Therapeutic communication being of a patient. This is one of the fundamental
benefits of this type of interaction: it contributes to
healing.
- leads to more accurate diagnoses.
USE SBAR As a - Situation
communication tool to - Background
streamline communication - Assessment
with other healthcare - Recommendations
professionals
- Referent - Inventive or motivation for communication
between two people
- Sender - the person sending the message.
- Receiver - the person receiving the message.
- Message - the information that is being sent.
- Channel - the format in which the message is being
Elements of communication sent, whether via speech (verbal), through email, a
letter, or text message (written), or through video.
- Environment - an emotional and physical climate
where communication takes place
- Feedback - the receiver's response to the message.
- Interpersonal variables - factors that influence
communication between sender and reciever
, - Knock before entering
- Use names
- Trustworthiness- do not withhold information or lie to
the patient
- Provide the patient a role in decision making
Meeting a new patient
- Be assertive and confident in your interaction- this
means setting limits to flirtatious or inappropriate
behavior, or owning up to an irresponsible action.
- Identify barriers quickly
- Determine the patients developmental capacity
- Attuning (presence)
- Wondering (interest)
Four therapeutic practices - Following (interacting while observing and following
through)
- Holding (nonjudgement, or the use of touch)
- Vocabulary
- Selection of word must be carefully done, or
explained
- Pacing the conversation
- Tone of voice
- Nurses communicate feelings (acceptance, judgment,
Communication skills
and dislike) through their tone of voice.
- Clarity, "OK?" at the end of each sentence doesn't
clarify the receivers understanding
- Timing is critical
- Relevance of conversation
- Nonverbal language
, - Appearance, posture, gait: Physical characteristics can
convey professionalism. Body language and posture
can demonstrate comfort and ease in the situation. The
first impression is very important.
- Facial expressions, eye contact, gestures: Facial
expressions can reveal feelings that clients can easily
misinterpret. Eye contact typically conveys interest and
respect but varies with culture and the situation.
Nonverbal communication Gestures can enhance verbal communication or create
their own messages.
- Sounds: Crying or moaning can have multiple
meanings, especially when other nonverbal
communication accompanies it.
- Territoriality, personal space: Lack of awareness of
territoriality (right to space) and personal space (the
area around an individual) can make clients perceive a
threat and react defensively
the literal or dictionary meaning of a word or phrase,
Denotative words
which can have dual meanings
- Asking open ended questions
- Using silence
- Practicing active listening
- Clarify through restating, reflecting, paraphrasing, and
exploring
different skills
- Offer general leads- encourages the client to start
talking and lead the conversation
- Showing acceptance
- Touch is not always appropriate but can communicate
caring & provide comfort
- questions that cannot be answered with a simple yes
or no, and invite a broader range of responses. We want
Open Ended Questions
to encourage patients so share more with us.
- We do want to do this!
questions that prompt a yes or no response, or a single
Close-ended questions word response.
- We do not want to do this!
, - Asking personal questions
- Sharing personal information
- Giving opinions
- Changing the conversation topic
Nontherapeutic
- Failing to pause before responding
Communication Techniques
- Giving false reassurance
- Criticizing or demeaning/showing disapproval
- Ignoring the posed question
- Arguing
- Bias
- Stereotyping
- Lateral violence
- People who have difficulty expressing feelings
Communication challenges - Language barriers
- Disabilities of speech
- People who are confused or disoriented
- People who are demanding
- Angry or confrontational persons
- Intrapersonal - w/ yourself
- Interpersonal - between two people
Levels of basic
- Public - within large groups of people
communication
- Small group - group of people, often working towards
a mutual goal
- restating - using the client's exact words
- reflecting - directs focus back to the client for them to
examine their feelings
- paraphrasing - restates the client's feelings and
Clarifying techniques
thoughts for them to confirm what they have
communicated
- exploring - allows nurse to gather more info about
important topics that the client mentioned
