APCO PST1 Study Guide Exam 2026
Questions and Answers
The term "PSAP" stands for "Public Safety Access Point" - Correct answer-FALSE
Professionalism is defined by who you are, what you do and how others
perceive you. - Correct answer-TRUE
Ethics involves an individual's personal, professional and organizational
rules of conduct. - Correct answer-TRUE
The operational relationship between telecommunicators, supervisors
and managers is defined by the PSAP's: - Correct answer-Chain of
Command
The three primary disciplines of public safety communications are law
enforcement communications, fire service communications and
emergency management communications. - Correct answer-FALSE
The term "vital services" defines the primary functions or tasks of public
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, safety communications systems. - Correct answer-TRUE
The vital services of a public safety communications system are to
provide communication between the PSAP and: - Correct answer-The public,
agency personnel, and other agencies
A process for supplying supplemental personnel, equipment or other
resources to assist other agencies in time of need is referred to as: - Correct
answer-Mutual Aid
A policy is a guide to action and a procedure is a guide to thinking. - Correct
answer-FALSE
The six components of the communications cycle are: - Correct answer-Sender,
receiver
Demonstrating an interest and understanding in what is being said by
staying focused, asking questions, listening for the main point and
listening for the rationale behind what is being said is the definition of: - Correct
answer-Active Listening
Physically signaling that you are listening is applying the listening
technique of: - Correct answer-B. Nonverbal attending
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Questions and Answers
The term "PSAP" stands for "Public Safety Access Point" - Correct answer-FALSE
Professionalism is defined by who you are, what you do and how others
perceive you. - Correct answer-TRUE
Ethics involves an individual's personal, professional and organizational
rules of conduct. - Correct answer-TRUE
The operational relationship between telecommunicators, supervisors
and managers is defined by the PSAP's: - Correct answer-Chain of
Command
The three primary disciplines of public safety communications are law
enforcement communications, fire service communications and
emergency management communications. - Correct answer-FALSE
The term "vital services" defines the primary functions or tasks of public
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, safety communications systems. - Correct answer-TRUE
The vital services of a public safety communications system are to
provide communication between the PSAP and: - Correct answer-The public,
agency personnel, and other agencies
A process for supplying supplemental personnel, equipment or other
resources to assist other agencies in time of need is referred to as: - Correct
answer-Mutual Aid
A policy is a guide to action and a procedure is a guide to thinking. - Correct
answer-FALSE
The six components of the communications cycle are: - Correct answer-Sender,
receiver
Demonstrating an interest and understanding in what is being said by
staying focused, asking questions, listening for the main point and
listening for the rationale behind what is being said is the definition of: - Correct
answer-Active Listening
Physically signaling that you are listening is applying the listening
technique of: - Correct answer-B. Nonverbal attending
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
