SCMN 2150 Test 2 Quiz Questions and
Answers
______ focuses on building an ongoing relationship between the manufacturer and
the customer throughout the life cycle of the product.
A. After-sales support
B. End-of-life recycling
C. Forward logistics
D. Sales management - Correct answer-After-sales support
Which software tool helps a company align its resources with its customers in a
manner that increases loyalty, streamlines interactions, and reduces frustration?
A. Customer relationship management
B. Transportation management system
C. Order management system
D. Supplier relationship management - Correct answer-Customer relationship
management
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,The purpose of customer relationship management software is to synchronize
customer engagement in an effort to collect appropriate data, improve interactions,
and understand customer needs.
A. True
B. False - Correct answer-True
Service parts logistics deals with both the management and distribution of new
inventory and the repair and refurbishment of major components.
A. True
B. False - Correct answer-True
Which of the following companies has developed a very strong capability in
service parts logistics?
A. Caterpillar
B. Whole Foods
C. Home Depot
D. Apple - Correct answer-Caterpillar
__________supports the overall repair and maintenance of equipment as it moves
through its post-sales lifecycle.
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, A. Service parts logistics
B. Order fulfillment logistics
C. Off-shoring logistics
D. Reverse logistics - Correct answer-Service parts logistics
When dealing with product returns, your most preferred choice of action would be
to:
A. Cannibalize parts from the item
B. Recondition product and resell it
C. Recycle parts from the item
D. Dispose the item in a landfill - Correct answer-Recondition product and resell it
Which software package controls the entire returns lifecycle, from return
merchandise authorization creation through final product disposition with effective
visibility of the reverse logistics process?
A. Customer relationship management system
B. Transportation management system
C. Enterprise returns management system
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Answers
______ focuses on building an ongoing relationship between the manufacturer and
the customer throughout the life cycle of the product.
A. After-sales support
B. End-of-life recycling
C. Forward logistics
D. Sales management - Correct answer-After-sales support
Which software tool helps a company align its resources with its customers in a
manner that increases loyalty, streamlines interactions, and reduces frustration?
A. Customer relationship management
B. Transportation management system
C. Order management system
D. Supplier relationship management - Correct answer-Customer relationship
management
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,The purpose of customer relationship management software is to synchronize
customer engagement in an effort to collect appropriate data, improve interactions,
and understand customer needs.
A. True
B. False - Correct answer-True
Service parts logistics deals with both the management and distribution of new
inventory and the repair and refurbishment of major components.
A. True
B. False - Correct answer-True
Which of the following companies has developed a very strong capability in
service parts logistics?
A. Caterpillar
B. Whole Foods
C. Home Depot
D. Apple - Correct answer-Caterpillar
__________supports the overall repair and maintenance of equipment as it moves
through its post-sales lifecycle.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, A. Service parts logistics
B. Order fulfillment logistics
C. Off-shoring logistics
D. Reverse logistics - Correct answer-Service parts logistics
When dealing with product returns, your most preferred choice of action would be
to:
A. Cannibalize parts from the item
B. Recondition product and resell it
C. Recycle parts from the item
D. Dispose the item in a landfill - Correct answer-Recondition product and resell it
Which software package controls the entire returns lifecycle, from return
merchandise authorization creation through final product disposition with effective
visibility of the reverse logistics process?
A. Customer relationship management system
B. Transportation management system
C. Enterprise returns management system
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
