Communication in Nursing exam 2 2026
Questions and Answers
Indicators of warmth - Correct answer-1. Direct eye contact
2. A smile
3. Using posture positioned to facing the person
Warmth - Correct answer-is primarily displayed in a nonverbal manner.
Respect - Correct answer-is unconditional positive regard
[Blank] accept people without negatively judging basic worth - Correct answer-
Nurses
Genuineness - Correct answer-is the ability to be oneself within the context of a
professional role
Examples of behaviors that show congruence: - Correct answer--Speaking without
apology
-Show spontaneity
-Convey openness
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,Examples of behaviors that show incongruence: - Correct answer--Withholding
thoughts or experiences
-Shows a mismatch between verbal and nonverbal messages
-Sounds scripted
-Puts up a facade of pretense
When we are genuine we send the message of: - Correct answer-You are strong and
worthy of my engaging fully with you
Preverbal aspects of empathy - Correct answer--Want to understand what the
patients situation feels like
-Feel the tension and discomfort, which prompts action
-Empathy is transformed into verbal connection with the client for the purpose of
being helpful
Verbal aspects of empathy - Correct answer--We may offer a verbal reflection that
is accurate, without exaggeration or minimization
-Effective empathetic verbal communication is accurate and specific
Nonverbal aspects of empathy - Correct answer--Also shows warmth and
genuineness
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, -Shows true caring and concern for patients experiences
Empathy helps us: - Correct answer-Reduce negative feelings, increase connection
to others, and provide comfort during transitions
Six steps to empathy are: - Correct answer-1. Clear your head of distracting
agendas
2. Remind yourself to focus on speaker
3. Attend to patients' and colleagues verbal and nonverbal messages
4. Ask yourself, "What does this person want me to hear"?
5. Convey an empathetic response
6. Double check to see if your empathetic response was effective
Peplau's Five Phases: Orientation: Ex - Correct answer-Nurse paul introduces
himself and states his purpose in meeting with Sue. He begins to ask questions that
will help him understand Sue's concerns with the sore on her arm.
(1)
Pepau's Five Phases: Identification: Ex - Correct answer-Nurse Paul explains the
treatment process to sue to reduce her anxiety
(2)
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Questions and Answers
Indicators of warmth - Correct answer-1. Direct eye contact
2. A smile
3. Using posture positioned to facing the person
Warmth - Correct answer-is primarily displayed in a nonverbal manner.
Respect - Correct answer-is unconditional positive regard
[Blank] accept people without negatively judging basic worth - Correct answer-
Nurses
Genuineness - Correct answer-is the ability to be oneself within the context of a
professional role
Examples of behaviors that show congruence: - Correct answer--Speaking without
apology
-Show spontaneity
-Convey openness
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Examples of behaviors that show incongruence: - Correct answer--Withholding
thoughts or experiences
-Shows a mismatch between verbal and nonverbal messages
-Sounds scripted
-Puts up a facade of pretense
When we are genuine we send the message of: - Correct answer-You are strong and
worthy of my engaging fully with you
Preverbal aspects of empathy - Correct answer--Want to understand what the
patients situation feels like
-Feel the tension and discomfort, which prompts action
-Empathy is transformed into verbal connection with the client for the purpose of
being helpful
Verbal aspects of empathy - Correct answer--We may offer a verbal reflection that
is accurate, without exaggeration or minimization
-Effective empathetic verbal communication is accurate and specific
Nonverbal aspects of empathy - Correct answer--Also shows warmth and
genuineness
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, -Shows true caring and concern for patients experiences
Empathy helps us: - Correct answer-Reduce negative feelings, increase connection
to others, and provide comfort during transitions
Six steps to empathy are: - Correct answer-1. Clear your head of distracting
agendas
2. Remind yourself to focus on speaker
3. Attend to patients' and colleagues verbal and nonverbal messages
4. Ask yourself, "What does this person want me to hear"?
5. Convey an empathetic response
6. Double check to see if your empathetic response was effective
Peplau's Five Phases: Orientation: Ex - Correct answer-Nurse paul introduces
himself and states his purpose in meeting with Sue. He begins to ask questions that
will help him understand Sue's concerns with the sore on her arm.
(1)
Pepau's Five Phases: Identification: Ex - Correct answer-Nurse Paul explains the
treatment process to sue to reduce her anxiety
(2)
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