NURSING COMMUNICATION EXAM 1: QUESTIONS AND 100%
CORRECT DETAILED ANSWERS LATEST UPDATED 2025/2026 A
COMPLETE SOLUTION BEST GRADED TO SCORE A+ FOR PASS
Assertive communicators: - CORRECT ANSWERS Assertive: People who use this
communication style respect the rights of others. Assertive communication is the most
productive style because it is direct and conveys concern for the needs of others2. This style
promotes client safety because it minimizes miscommunication. Assertive communicators
frequently use the word "I."
Characteristics of assertive communicators - CORRECT ANSWERS Having freedom to
express oneself freely
Being aware of one's rights
Exhibiting self-control over strong emotions
Demonstrating professional behaviors
Advocating for the client
Listening to others' points of view
Avoiding use of sarcasm, biting comebacks, or "wounding" comments.
Benefits of Assertive Communication - CORRECT ANSWERS Nurses who use assertive
communication will experience:
Improved communication with others
Less stress
Improved outcomes
Less angry encounters.
Techniques for Assertive Communication - CORRECT ANSWERS Using "I" statements is
an approach a nurse can use to voice feelings and wishes without placing blame on someone
else.
,NURSING COMMUNICATION EXAM 1: QUESTIONS AND 100%
CORRECT DETAILED ANSWERS LATEST UPDATED 2025/2026 A
COMPLETE SOLUTION BEST GRADED TO SCORE A+ FOR PASS
Fogging begins by focusing on something on which both parties agree. Finding a point of
agreement can help lower the level of conflict in a situation and provide a point from which to
build consensus.
Employing negative assertion : This is agreeing with criticism without becoming upset, by
starting the conversation with a positive observation and then adding an area that can be
improved. An example of this technique would be, "I like the way you made that bed but when
emptying the urinary bag, be sure to put the container on the floor."
Employing repetition: With this technique, the request is repeated every time resistance is met.
One issue with this technique, however, is that every time the request is repeated the power of
the request diminishes. Employing repetition works well if the nurse has the power in the
relationship.
Exhibiting confidence: Maintaining an attitude of confidence demonstrates that others' needs
and wants are important. For example, a choppy or weak tone of voice indicates uncertainty.
Managing nonverbal communication: When using assertive communication, the nurse should
avoid getting too close to the other individual, wagging a finger in the other person's face, or
using an angry glare, because these behaviors can counteract assertive words. Assertive body
language and a neutral voice promote shared decision-making and compromise.
Thinking before speaking: Nurses should think about what needs to be said and how to say it
before doing so. This will help avoid saying something that the nurse might later regret.
Avoiding unnecessary apologies: Some individuals, and women in particular, have a tendency to
say "I'm sorry" when there is no reason to do so. An unnecessary a
Barriers that affect a client's ability to communicate include . - CORRECT ANSWERS
language deficits:The nurse needs to identify the client's primary language in order to obtain
, NURSING COMMUNICATION EXAM 1: QUESTIONS AND 100%
CORRECT DETAILED ANSWERS LATEST UPDATED 2025/2026 A
COMPLETE SOLUTION BEST GRADED TO SCORE A+ FOR PASS
the services of an interpreter if necessary. The nurse also needs to determine if the client has a
speech impairment that alters the client's ability to engage in verbal communication.
sensory deficits:Effective communication includes the senses of hearing, vision, touch, and
smell. Any alterations in these senses will impact the client's ability to effectively
communicate.The nurse should employ specific approaches for a client with a sensory deficit.
cognitive impairments: The nurse needs to identify if the client has a disorder that affects
cognitive functioning because this will influence the ability to use and understand
language.Because some medications can adversely affect the ability to communicate, the nurse
needs to know the client's prescribed medications. Another aspect is the client's age. If the
client is unconscious, the nurse needs to find indications that suggest communication is being
understood.One strategy to measure comprehension in an unconscious client is to ask the
client to "squeeze my hand if you understand what I said."
structural deficits: Anatomic or pathophysiologic changes to the mouth, nose, or respiratory
system can alter a client's ability to communicate verbally.
paralysis: Clients who are paralyzed may not be able to communicate by speaking or writing. In
these instances, the nurse needs to determine another method of communication such as
blinking the eyes, nodding, or shrugging the shoulders.
Phases of the Therapeutic Relationship: - CORRECT ANSWERS The four phases are:
preinteraction phase, introductory phase, working or maintenance phase, and termination
phase.
Barriers to communication: Stereotyping - CORRECT ANSWERS offering generalized
and oversimplified beliefs about groups of individuals that are based on experiences but not
limited to be valid.
CORRECT DETAILED ANSWERS LATEST UPDATED 2025/2026 A
COMPLETE SOLUTION BEST GRADED TO SCORE A+ FOR PASS
Assertive communicators: - CORRECT ANSWERS Assertive: People who use this
communication style respect the rights of others. Assertive communication is the most
productive style because it is direct and conveys concern for the needs of others2. This style
promotes client safety because it minimizes miscommunication. Assertive communicators
frequently use the word "I."
Characteristics of assertive communicators - CORRECT ANSWERS Having freedom to
express oneself freely
Being aware of one's rights
Exhibiting self-control over strong emotions
Demonstrating professional behaviors
Advocating for the client
Listening to others' points of view
Avoiding use of sarcasm, biting comebacks, or "wounding" comments.
Benefits of Assertive Communication - CORRECT ANSWERS Nurses who use assertive
communication will experience:
Improved communication with others
Less stress
Improved outcomes
Less angry encounters.
Techniques for Assertive Communication - CORRECT ANSWERS Using "I" statements is
an approach a nurse can use to voice feelings and wishes without placing blame on someone
else.
,NURSING COMMUNICATION EXAM 1: QUESTIONS AND 100%
CORRECT DETAILED ANSWERS LATEST UPDATED 2025/2026 A
COMPLETE SOLUTION BEST GRADED TO SCORE A+ FOR PASS
Fogging begins by focusing on something on which both parties agree. Finding a point of
agreement can help lower the level of conflict in a situation and provide a point from which to
build consensus.
Employing negative assertion : This is agreeing with criticism without becoming upset, by
starting the conversation with a positive observation and then adding an area that can be
improved. An example of this technique would be, "I like the way you made that bed but when
emptying the urinary bag, be sure to put the container on the floor."
Employing repetition: With this technique, the request is repeated every time resistance is met.
One issue with this technique, however, is that every time the request is repeated the power of
the request diminishes. Employing repetition works well if the nurse has the power in the
relationship.
Exhibiting confidence: Maintaining an attitude of confidence demonstrates that others' needs
and wants are important. For example, a choppy or weak tone of voice indicates uncertainty.
Managing nonverbal communication: When using assertive communication, the nurse should
avoid getting too close to the other individual, wagging a finger in the other person's face, or
using an angry glare, because these behaviors can counteract assertive words. Assertive body
language and a neutral voice promote shared decision-making and compromise.
Thinking before speaking: Nurses should think about what needs to be said and how to say it
before doing so. This will help avoid saying something that the nurse might later regret.
Avoiding unnecessary apologies: Some individuals, and women in particular, have a tendency to
say "I'm sorry" when there is no reason to do so. An unnecessary a
Barriers that affect a client's ability to communicate include . - CORRECT ANSWERS
language deficits:The nurse needs to identify the client's primary language in order to obtain
, NURSING COMMUNICATION EXAM 1: QUESTIONS AND 100%
CORRECT DETAILED ANSWERS LATEST UPDATED 2025/2026 A
COMPLETE SOLUTION BEST GRADED TO SCORE A+ FOR PASS
the services of an interpreter if necessary. The nurse also needs to determine if the client has a
speech impairment that alters the client's ability to engage in verbal communication.
sensory deficits:Effective communication includes the senses of hearing, vision, touch, and
smell. Any alterations in these senses will impact the client's ability to effectively
communicate.The nurse should employ specific approaches for a client with a sensory deficit.
cognitive impairments: The nurse needs to identify if the client has a disorder that affects
cognitive functioning because this will influence the ability to use and understand
language.Because some medications can adversely affect the ability to communicate, the nurse
needs to know the client's prescribed medications. Another aspect is the client's age. If the
client is unconscious, the nurse needs to find indications that suggest communication is being
understood.One strategy to measure comprehension in an unconscious client is to ask the
client to "squeeze my hand if you understand what I said."
structural deficits: Anatomic or pathophysiologic changes to the mouth, nose, or respiratory
system can alter a client's ability to communicate verbally.
paralysis: Clients who are paralyzed may not be able to communicate by speaking or writing. In
these instances, the nurse needs to determine another method of communication such as
blinking the eyes, nodding, or shrugging the shoulders.
Phases of the Therapeutic Relationship: - CORRECT ANSWERS The four phases are:
preinteraction phase, introductory phase, working or maintenance phase, and termination
phase.
Barriers to communication: Stereotyping - CORRECT ANSWERS offering generalized
and oversimplified beliefs about groups of individuals that are based on experiences but not
limited to be valid.
