Nurs 101 Final Exam – Questions With Applicable
Solutions
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Terms in this set (163)
-nurse establishes, directs and takes responsibility
-clients needs are the priority
-defined boundaries
nurse-client relationship -length of the relationship is related to the clients
need for nursing care and is time limited
-unequal power related to the nurse's position within
the care team
-equal responsibility to establish and maintain
relationship
-focuses on the interest or pleasure of all individuals
personal relationships involved
-can occur anywhere
-may last a lifetime
-relatively equal power, each may shift
1. Trust
2. Respect
5 components to the nurse-
3. Professional Intimacy
client relationship
4. Empathy
5. Power
-trust in a relationship is fragile
-once broken, difficult to re-establish
Trust
-clients are in a vulnerable position
-the art of making promises
-listening and acknowledging what they have to say
how do we build trust?
-being honest
-to have the humility to appreciate that the patient is
Respect
more than a set of symptoms or a diagnosis
, -Present in the type of care and services nurses
provide
-may be physical activities, ie: bathing, toileting
Professional Intimacy
-also involve the psychological, social and spiritual
care that we provide
-having access to patients personal information
-understanding, validating and resonating with the
meaning that the healthcare experience holds for the
client
Empathy
-important to maintain appropriate emotional distance
to ensure objectivity and appropriate professional
response
-empathy: validating the patient's feelings
Empathy vs Sympathy
-sympathy: pity
-knowledge
nurse-client relationship is -authority
one of unequal power, -influence
what do we have more of? -access to information
-ability to advocate
1. Therapeutic Communication
2. Client-centred care
CNO Standard Statements
3. Maintaining boundaries
4. Protecting the client from abuse
-Person-centred care (PCC) relationships are a subset
in which nurses and other health providers engage
with people in need of care
-Based on the premise that each person's personalized
experience of an illness, injury or disease is a total
human experience
Person Centred Care
-Consists of 4 components:
1) Holistic
2) Respectful
3) Individualized
4) Empowering
, Pre-interaction
Phases of a Person- Orientation
Centered Relationship Working
Termination
Self Management Strategies:
- authenticity
Pre-Interaction Phase - presence
Setting Realistic Goals
Preparing to meet the person or the family
-Clarifying the purpose of the relationship
-Establishing trust
-Where to start with assessment
-Sharing information
Orientation Phase
-Using empathetic responses
-Defining the problem(s)
-Understanding the person's perspective
-Defining goals
-supporting the person's self management strategies
-tuning into the person's response patterns
Working Phase -shared decision making
-defusing challenging behaviours
-giving constructive feedback
-when treatment outcomes are achieved, or the
person is discharged/transferred to another
healthcare provider or setting
Termination Phase -jointly evaluate the person's response to the care
provided and what goals have been achieved
-where possible, ending the relationship should be
identified well before it actually occurs
nurse-client relationship
Types of Communication nurse-family relationship
Relationships nurse & interprofessional care team
nurse & community
Solutions
Save
Terms in this set (163)
-nurse establishes, directs and takes responsibility
-clients needs are the priority
-defined boundaries
nurse-client relationship -length of the relationship is related to the clients
need for nursing care and is time limited
-unequal power related to the nurse's position within
the care team
-equal responsibility to establish and maintain
relationship
-focuses on the interest or pleasure of all individuals
personal relationships involved
-can occur anywhere
-may last a lifetime
-relatively equal power, each may shift
1. Trust
2. Respect
5 components to the nurse-
3. Professional Intimacy
client relationship
4. Empathy
5. Power
-trust in a relationship is fragile
-once broken, difficult to re-establish
Trust
-clients are in a vulnerable position
-the art of making promises
-listening and acknowledging what they have to say
how do we build trust?
-being honest
-to have the humility to appreciate that the patient is
Respect
more than a set of symptoms or a diagnosis
, -Present in the type of care and services nurses
provide
-may be physical activities, ie: bathing, toileting
Professional Intimacy
-also involve the psychological, social and spiritual
care that we provide
-having access to patients personal information
-understanding, validating and resonating with the
meaning that the healthcare experience holds for the
client
Empathy
-important to maintain appropriate emotional distance
to ensure objectivity and appropriate professional
response
-empathy: validating the patient's feelings
Empathy vs Sympathy
-sympathy: pity
-knowledge
nurse-client relationship is -authority
one of unequal power, -influence
what do we have more of? -access to information
-ability to advocate
1. Therapeutic Communication
2. Client-centred care
CNO Standard Statements
3. Maintaining boundaries
4. Protecting the client from abuse
-Person-centred care (PCC) relationships are a subset
in which nurses and other health providers engage
with people in need of care
-Based on the premise that each person's personalized
experience of an illness, injury or disease is a total
human experience
Person Centred Care
-Consists of 4 components:
1) Holistic
2) Respectful
3) Individualized
4) Empowering
, Pre-interaction
Phases of a Person- Orientation
Centered Relationship Working
Termination
Self Management Strategies:
- authenticity
Pre-Interaction Phase - presence
Setting Realistic Goals
Preparing to meet the person or the family
-Clarifying the purpose of the relationship
-Establishing trust
-Where to start with assessment
-Sharing information
Orientation Phase
-Using empathetic responses
-Defining the problem(s)
-Understanding the person's perspective
-Defining goals
-supporting the person's self management strategies
-tuning into the person's response patterns
Working Phase -shared decision making
-defusing challenging behaviours
-giving constructive feedback
-when treatment outcomes are achieved, or the
person is discharged/transferred to another
healthcare provider or setting
Termination Phase -jointly evaluate the person's response to the care
provided and what goals have been achieved
-where possible, ending the relationship should be
identified well before it actually occurs
nurse-client relationship
Types of Communication nurse-family relationship
Relationships nurse & interprofessional care team
nurse & community
