COMPREHENSIVE STUDY GUIDE FOR FBLA
INTRO TO BUSINESS PROCEDURES (2024
EDITION)
◉ strategic plan. Answer: A _________ _____ is a road map for the
accomplishment of the vision.
◉ core processes. Answer: _____ ____________ are the primary business
processes for an organization. They are the key business drivers that
support the strategic direction and drive the direction of lower-level
processes, policies, and procedures.
◉ policies and procedures. Answer: _________ ____ __________ are a set of
documents that establishes guidelines toward accepted business
strategies and objectives; and provide instructions necessary to
carry out a policy statement. These policies and procedures support
the core processes, and provide a framework for planning, action,
and decision-making for management and
employees.
◉ mission statement. Answer: A written statement of purpose,
crafted to inspire employees to commit to the organization's
vision. Serves as a vehicle to coordinate actions and efforts.
, ◉ glossary. Answer: List of important words and phrases in the
mission statement; this prevents different interpretations of the
mission.
◉ guiding principles. Answer: Crucial values that direct employees'
relationships with customers and one another.
◉ policy. Answer: predetermined course of action, established as a
guide to accepted business strategies and objectives.
◉ procedure. Answer: is a method by which a policy can be
accomplished; the procedure provides the instructions necessary to
carry out a policy statement.
◉ cover and title page. Answer: A physical company manual should
have a title on the outside of the binder and a title sheet inside the
manual. The title sheet could also include introductory information
and approvals.
◉ revision history page. Answer: Each time a policy or procedure is
added, modified, or deleted, the change should be recorded on a
revision history page. This page also can be used to show
improvements to the manual itself, such as when the introductory
information is changed or a tab is added.
INTRO TO BUSINESS PROCEDURES (2024
EDITION)
◉ strategic plan. Answer: A _________ _____ is a road map for the
accomplishment of the vision.
◉ core processes. Answer: _____ ____________ are the primary business
processes for an organization. They are the key business drivers that
support the strategic direction and drive the direction of lower-level
processes, policies, and procedures.
◉ policies and procedures. Answer: _________ ____ __________ are a set of
documents that establishes guidelines toward accepted business
strategies and objectives; and provide instructions necessary to
carry out a policy statement. These policies and procedures support
the core processes, and provide a framework for planning, action,
and decision-making for management and
employees.
◉ mission statement. Answer: A written statement of purpose,
crafted to inspire employees to commit to the organization's
vision. Serves as a vehicle to coordinate actions and efforts.
, ◉ glossary. Answer: List of important words and phrases in the
mission statement; this prevents different interpretations of the
mission.
◉ guiding principles. Answer: Crucial values that direct employees'
relationships with customers and one another.
◉ policy. Answer: predetermined course of action, established as a
guide to accepted business strategies and objectives.
◉ procedure. Answer: is a method by which a policy can be
accomplished; the procedure provides the instructions necessary to
carry out a policy statement.
◉ cover and title page. Answer: A physical company manual should
have a title on the outside of the binder and a title sheet inside the
manual. The title sheet could also include introductory information
and approvals.
◉ revision history page. Answer: Each time a policy or procedure is
added, modified, or deleted, the change should be recorded on a
revision history page. This page also can be used to show
improvements to the manual itself, such as when the introductory
information is changed or a tab is added.
