CINTAS SSR TEST PAPER UPDATED QUESTIONS AND
ANSWERS GRADED A+
✔✔Name 3 ways a SSR can control material cost - ✔✔Monitor garment inventories and
make sure they are billed accurately
Bill for lost and damaged garments as appropriate
Make sure you are billing make-up and emblem charges as appropriate
Maintain fare pricing levels and avoid crediting off charges unless necessary
Size new wearers before ordering and use fit samples if possible
Make good decisions when changing style or colors. Are the choices logical for the
weather's job and soil level?
Avoid non standard emblem shapes or placements. Work shirts without any emblems
are also a problem that should be avoided
Avoid non standard garments. Ordering from outside vendors usually adds cost and
time in completing orders
Upgrade worn garments "as needed" so mass replacements are not needed
✔✔Why do we charge a size premium for non-standard sizes? - ✔✔These sizes are
underutilized by most companies and if the garment is pulled out of service, it remains
in the stockroom with no return on the initial investment. This additional fee for these
sizes help recoup our investment faster
✔✔If you credit a bulk item charge at a customer, what will be affected? - ✔✔Net
billings percent and route volume.
✔✔Explain why Net Billings is important? - ✔✔Cintas wants to realize 100% of their
billings with each customer. Periodically a situation may arise where a credit is due to a
customer for legitimate business reasons. Those credits should be kept to a minimum.
✔✔Why do we charge LRs? - ✔✔We own the products that we rent. The customer pays
a small price to rent that product, much less that what it would cost to purchase the
product. Cintas needs the product returned to rent again or must purchase other
products to replace those lost. Cintas must pass those lost charges on to the customers
whose the product.
✔✔Tell me all the products that you have access to provide a customer for their
restroom? - ✔✔Toilet tissue, Center pull towels, hand soap, hand sanitizer, seat
sanitizer, sani-drip, sanis, signature series, urinal mats, etc.
✔✔If a customer has money in 30 days what steps should you take? - ✔✔Review the
past due amounts at time of delivery. As the month progresses, notify the customer that
if the money rolls to 60 days we will suspend service.
✔✔What do you do if you get a "No Check - No Service" CRF? - ✔✔Before servicing
the account see if the customer has made payment or has the check. If not, notify the
, customer you cannot make a delivery and pick up all Cintas products and make
arrangements to return to pick up payment.
✔✔Explain how the repair tag/ repair bag process works. - ✔✔Customer tag/bag
garments in the need of repair/replacement.
SSR key the maintenance in the PRC
SSR pins the barcode for production to identify
SSR checks Service Summary next week to ensure the maintenance was completed
✔✔Explain the different garment grades available? - ✔✔A- New Garment
C- Used, Like New
D- Used, Worn
S- Used, Moderate Wear, Good Condition
✔✔What type of accounts will the plant not look to proactively upgrade? - ✔✔"R" code
accounts - or "rough wear"
✔✔What are the main areas of the production flow? - ✔✔Soil room/Wash Room,
shakeout/hanging area, repairs, sorts, wrap out, stockroom, loading
✔✔Why is it important to keep you emblem trim codes updated? - ✔✔Having multiple
unused emblem trim codes in the system increases the chances of mistakes and can
delay a customer from getting a proper uniform order filled
✔✔Explain what is meant by Even billing. - ✔✔The customer's rental price was
determined based on them getting a bill 52 weeks out of the year.
✔✔What is a invoice minimum? - ✔✔This is the amount the customer agreed to on their
contract that they would pay as a minimum for each delivery should their account
fluctuate to a level below the agreed amount.
✔✔What is important to do when changing a bulk product from weekly to monthly? -
✔✔Change the price using the appropriate multiple
✔✔Describe the flow of a Garment Request to filling the order. - ✔✔Order is placed in
PRC or keyed in office from hand written maintenance/
GRF is created/
Attempt to pull locally from stock thr next day or ordered from the DC/
ID tape is applied to the garment/
Emblems are applied locally or at the DC/
Garment is placed with the route for the next delivery to the customer
✔✔What are the fundamental areas to increase business on your route? - ✔✔Sales
Leads, Adds vs. Stops, Reducing lost business, Price Increases, Catalog Sales, NEw
product offerings
ANSWERS GRADED A+
✔✔Name 3 ways a SSR can control material cost - ✔✔Monitor garment inventories and
make sure they are billed accurately
Bill for lost and damaged garments as appropriate
Make sure you are billing make-up and emblem charges as appropriate
Maintain fare pricing levels and avoid crediting off charges unless necessary
Size new wearers before ordering and use fit samples if possible
Make good decisions when changing style or colors. Are the choices logical for the
weather's job and soil level?
Avoid non standard emblem shapes or placements. Work shirts without any emblems
are also a problem that should be avoided
Avoid non standard garments. Ordering from outside vendors usually adds cost and
time in completing orders
Upgrade worn garments "as needed" so mass replacements are not needed
✔✔Why do we charge a size premium for non-standard sizes? - ✔✔These sizes are
underutilized by most companies and if the garment is pulled out of service, it remains
in the stockroom with no return on the initial investment. This additional fee for these
sizes help recoup our investment faster
✔✔If you credit a bulk item charge at a customer, what will be affected? - ✔✔Net
billings percent and route volume.
✔✔Explain why Net Billings is important? - ✔✔Cintas wants to realize 100% of their
billings with each customer. Periodically a situation may arise where a credit is due to a
customer for legitimate business reasons. Those credits should be kept to a minimum.
✔✔Why do we charge LRs? - ✔✔We own the products that we rent. The customer pays
a small price to rent that product, much less that what it would cost to purchase the
product. Cintas needs the product returned to rent again or must purchase other
products to replace those lost. Cintas must pass those lost charges on to the customers
whose the product.
✔✔Tell me all the products that you have access to provide a customer for their
restroom? - ✔✔Toilet tissue, Center pull towels, hand soap, hand sanitizer, seat
sanitizer, sani-drip, sanis, signature series, urinal mats, etc.
✔✔If a customer has money in 30 days what steps should you take? - ✔✔Review the
past due amounts at time of delivery. As the month progresses, notify the customer that
if the money rolls to 60 days we will suspend service.
✔✔What do you do if you get a "No Check - No Service" CRF? - ✔✔Before servicing
the account see if the customer has made payment or has the check. If not, notify the
, customer you cannot make a delivery and pick up all Cintas products and make
arrangements to return to pick up payment.
✔✔Explain how the repair tag/ repair bag process works. - ✔✔Customer tag/bag
garments in the need of repair/replacement.
SSR key the maintenance in the PRC
SSR pins the barcode for production to identify
SSR checks Service Summary next week to ensure the maintenance was completed
✔✔Explain the different garment grades available? - ✔✔A- New Garment
C- Used, Like New
D- Used, Worn
S- Used, Moderate Wear, Good Condition
✔✔What type of accounts will the plant not look to proactively upgrade? - ✔✔"R" code
accounts - or "rough wear"
✔✔What are the main areas of the production flow? - ✔✔Soil room/Wash Room,
shakeout/hanging area, repairs, sorts, wrap out, stockroom, loading
✔✔Why is it important to keep you emblem trim codes updated? - ✔✔Having multiple
unused emblem trim codes in the system increases the chances of mistakes and can
delay a customer from getting a proper uniform order filled
✔✔Explain what is meant by Even billing. - ✔✔The customer's rental price was
determined based on them getting a bill 52 weeks out of the year.
✔✔What is a invoice minimum? - ✔✔This is the amount the customer agreed to on their
contract that they would pay as a minimum for each delivery should their account
fluctuate to a level below the agreed amount.
✔✔What is important to do when changing a bulk product from weekly to monthly? -
✔✔Change the price using the appropriate multiple
✔✔Describe the flow of a Garment Request to filling the order. - ✔✔Order is placed in
PRC or keyed in office from hand written maintenance/
GRF is created/
Attempt to pull locally from stock thr next day or ordered from the DC/
ID tape is applied to the garment/
Emblems are applied locally or at the DC/
Garment is placed with the route for the next delivery to the customer
✔✔What are the fundamental areas to increase business on your route? - ✔✔Sales
Leads, Adds vs. Stops, Reducing lost business, Price Increases, Catalog Sales, NEw
product offerings
