CINTAS SSR PRACTICE TEST UPDATED QUESTIONS AND
ANSWERS GRADED A+
✔✔Why do companies buy uniforms? - ✔✔Many of the same reasons they rent
Light soil and wear conditions
Uniform needs are highly customized
Uniforms aren't available for pick up
Very low employee turnover
✔✔What are typical FS buying motives? - ✔✔Image and appearance, soil protection,
sanitation, safety, convenience, minimize management involvement, trap moisture and
comfort under foot
✔✔Why do companies rent FS products? - ✔✔Large offerings, control housekeeping
costs, convenience, reduce depreciation, promote a healthy environment, cleanliness
issues, hygiene product offering line
✔✔How can you increase your chances of customers staying with Cintas? - ✔✔The
more products/services they have, the less likely they are to leave.
✔✔What are the four Service Quality Absolutes - ✔✔Customers want their uniform/
product
They want them clean
They want them functional & in the correct number
They want to like and depend on their service provider
✔✔Why is soil separation a SSR does important to our customers? - ✔✔Proper soil
separation is a key ingredient to getting the customers garments properly cleaned there
are also safety issues for proper soil separation example FRC must be washed by itself
on the FRC Formula
✔✔Why is having an organized truck important? - ✔✔Helps to eliminate the possibility
of delivery errors, forgetting products, putting clean garments on a dirty and
unorganized truck can cross contaminate the product with soil. A clean cab is
representative of and organized and efficient SSR.
✔✔Why is route sequence important? How do you make changes to your route
sequence? - ✔✔Keeping your route in stop sequence allows you to be more efficient
instead of pulling garments from different spots in your truck throughout the day. Also
minimizes the opportunity for errors.
✔✔Why is having a neat delivery area important? - ✔✔The SSR should look at the
delivery area as the customers property but the SSRs responsibility to keep organized.
, ✔✔What things should the SSR do to keep the delivery area near and organized? -
✔✔Remove hangers and return to the plant for recycling
Organize the garment hanging area
Ensure adequate repair tags/ bags are on hand
Lockers are labeled, and garments are separated on bars with space dividers
✔✔Explain how the customer service summary works? - ✔✔Shows the count of soiled
garments from the previous week vs processed /delivered garments for the current
week
✔✔Describe to me what a bulk load sheet is? - ✔✔Daily report that tells the service
support team all the bulk (non-garments) products to be loaded on my route
✔✔What is take in to consideration when figuring material cost? - ✔✔service charges,
garment L/R's, total garment rental volume, and emblem and makeup charges
✔✔Name 3 ways a SSR can control material cost - ✔✔Monitor garment inventories and
make sure they are billed accurately
Bill for lost and damaged garments as appropriate
Make sure you are billing make-up and emblem charges as appropriate
Maintain fare pricing levels and avoid crediting off charges unless necessary
Size new wearers before ordering and use fit samples if possible
Make good decisions when changing style or colors. Are the choices logical for the
weather's job and soil level?
Avoid non standard emblem shapes or placements. Work shirts without any emblems
are also a problem that should be avoided
Avoid non standard garments. Ordering from outside vendors usually adds cost and
time in completing orders
Upgrade worn garments "as needed" so mass replacements are not needed
✔✔Why do we charge a size premium for non-standard sizes? - ✔✔These sizes are
underutilized by most companies and if the garment is pulled out of service, it remains
in the stockroom with no return on the initial investment. This additional fee for these
sizes help recoup our investment faster
✔✔If you credit a bulk item charge at a customer, what will be affected? - ✔✔Net
billings percent and route volume.
✔✔Explain why Net Billings is important? - ✔✔Cintas wants to realize 100% of their
billings with each customer. Periodically a situation may arise where a credit is due to a
customer for legitimate business reasons. Those credits should be kept to a minimum.
✔✔Why do we charge LRs? - ✔✔We own the products that we rent. The customer pays
a small price to rent that product, much less that what it would cost to purchase the
product. Cintas needs the product returned to rent again or must purchase other
ANSWERS GRADED A+
✔✔Why do companies buy uniforms? - ✔✔Many of the same reasons they rent
Light soil and wear conditions
Uniform needs are highly customized
Uniforms aren't available for pick up
Very low employee turnover
✔✔What are typical FS buying motives? - ✔✔Image and appearance, soil protection,
sanitation, safety, convenience, minimize management involvement, trap moisture and
comfort under foot
✔✔Why do companies rent FS products? - ✔✔Large offerings, control housekeeping
costs, convenience, reduce depreciation, promote a healthy environment, cleanliness
issues, hygiene product offering line
✔✔How can you increase your chances of customers staying with Cintas? - ✔✔The
more products/services they have, the less likely they are to leave.
✔✔What are the four Service Quality Absolutes - ✔✔Customers want their uniform/
product
They want them clean
They want them functional & in the correct number
They want to like and depend on their service provider
✔✔Why is soil separation a SSR does important to our customers? - ✔✔Proper soil
separation is a key ingredient to getting the customers garments properly cleaned there
are also safety issues for proper soil separation example FRC must be washed by itself
on the FRC Formula
✔✔Why is having an organized truck important? - ✔✔Helps to eliminate the possibility
of delivery errors, forgetting products, putting clean garments on a dirty and
unorganized truck can cross contaminate the product with soil. A clean cab is
representative of and organized and efficient SSR.
✔✔Why is route sequence important? How do you make changes to your route
sequence? - ✔✔Keeping your route in stop sequence allows you to be more efficient
instead of pulling garments from different spots in your truck throughout the day. Also
minimizes the opportunity for errors.
✔✔Why is having a neat delivery area important? - ✔✔The SSR should look at the
delivery area as the customers property but the SSRs responsibility to keep organized.
, ✔✔What things should the SSR do to keep the delivery area near and organized? -
✔✔Remove hangers and return to the plant for recycling
Organize the garment hanging area
Ensure adequate repair tags/ bags are on hand
Lockers are labeled, and garments are separated on bars with space dividers
✔✔Explain how the customer service summary works? - ✔✔Shows the count of soiled
garments from the previous week vs processed /delivered garments for the current
week
✔✔Describe to me what a bulk load sheet is? - ✔✔Daily report that tells the service
support team all the bulk (non-garments) products to be loaded on my route
✔✔What is take in to consideration when figuring material cost? - ✔✔service charges,
garment L/R's, total garment rental volume, and emblem and makeup charges
✔✔Name 3 ways a SSR can control material cost - ✔✔Monitor garment inventories and
make sure they are billed accurately
Bill for lost and damaged garments as appropriate
Make sure you are billing make-up and emblem charges as appropriate
Maintain fare pricing levels and avoid crediting off charges unless necessary
Size new wearers before ordering and use fit samples if possible
Make good decisions when changing style or colors. Are the choices logical for the
weather's job and soil level?
Avoid non standard emblem shapes or placements. Work shirts without any emblems
are also a problem that should be avoided
Avoid non standard garments. Ordering from outside vendors usually adds cost and
time in completing orders
Upgrade worn garments "as needed" so mass replacements are not needed
✔✔Why do we charge a size premium for non-standard sizes? - ✔✔These sizes are
underutilized by most companies and if the garment is pulled out of service, it remains
in the stockroom with no return on the initial investment. This additional fee for these
sizes help recoup our investment faster
✔✔If you credit a bulk item charge at a customer, what will be affected? - ✔✔Net
billings percent and route volume.
✔✔Explain why Net Billings is important? - ✔✔Cintas wants to realize 100% of their
billings with each customer. Periodically a situation may arise where a credit is due to a
customer for legitimate business reasons. Those credits should be kept to a minimum.
✔✔Why do we charge LRs? - ✔✔We own the products that we rent. The customer pays
a small price to rent that product, much less that what it would cost to purchase the
product. Cintas needs the product returned to rent again or must purchase other
