Page 1 of 22
CIGNA SELLING WITH INTEGRITY
EXAM ALL QUESTIONS AND VERIFIED
SOLUTIONS LATEST UPDATE THIS
YEAR
QUESTION: Which of the following types of preparation is important as part of a sales agent's
regimen? - ANSWER-D. Mental and material preparation
QUESTION: What is a key Consultative Selling skill that is a stepping stone to building trust and
establishing a long-term customer relationship? - ANSWER-A. Rapport
QUESTION: What is a key Consultative Selling skill that is a stepping stone to building trust and
establishing a long-term customer relationship? - ANSWER-A. Rapport
QUESTION: When verifying if a doctor is in the Cigna network, which of the following is correct?
- ANSWER-A. You should verify doctors and other providers using the Provider Lookup Tool,
download the daily provider spreadsheets from the resource library and/or call the CARL Unit
1
, Page 2 of 22
QUESTION: When verifying if a doctor is in the Cigna network, which of the following is correct?
- ANSWER-A. You should verify doctors and other providers using the Provider Lookup Tool,
download the daily provider spreadsheets from the resource library and/or call the CARL Unit
QUESTION: Which of the following is a true statement? - ANSWER-C. In order to be eligible to
receive a commission payment from Cigna, both the agent and agency must be properly
contracted, licensed, trained and appointed before making a sale
Which of the following is a Cigna Guiding Principle that we want all our reps, agents and
partners to embrace? - ANSWER-B. Do the right thing. Always!
QUESTION: Which of the following is a Cigna Guiding Principle that we want all our reps, agents
and partners to embrace? - ANSWER-B. Do the right thing. Always!
QUESTION: Which of the following statements is true about the Scope of Appointment (SOA)
requirements? - ANSWER-A. All planned one-on-one appointments require the completion of
an SOA before the appointment
2
, Page 3 of 22
QUESTION: Which of the following statements is true about the Scope of Appointment (SOA)
requirements? - ANSWER-A. All planned one-on-one appointments require the completion of
an SOA before the appointment
QUESTION: Bella Cruz, a telesales agent is enrolling a customer on an inbound call and using the
Enrollment script. Which of the following can she do? - ANSWER-C. She must not skip or add to
the enrollment script. She must use it verbatim
QUESTION: Bella Cruz, a telesales agent is enrolling a customer on an inbound call and using the
Enrollment script. Which of the following can she do? - ANSWER-C. She must not skip or add to
the enrollment script. She must use it verbatim
QUESTION: Which of the following types of preparation is important as part of a sales agent's
regimen? - ANSWER-D. Mental and material preparation
QUESTION: Which of the following is a true statement? - ANSWER-C. In order to be eligible to
receive a commission payment from Cigna, both the agent and agency must be properly
contracted, licensed, trained and appointed before making a sale
3
CIGNA SELLING WITH INTEGRITY
EXAM ALL QUESTIONS AND VERIFIED
SOLUTIONS LATEST UPDATE THIS
YEAR
QUESTION: Which of the following types of preparation is important as part of a sales agent's
regimen? - ANSWER-D. Mental and material preparation
QUESTION: What is a key Consultative Selling skill that is a stepping stone to building trust and
establishing a long-term customer relationship? - ANSWER-A. Rapport
QUESTION: What is a key Consultative Selling skill that is a stepping stone to building trust and
establishing a long-term customer relationship? - ANSWER-A. Rapport
QUESTION: When verifying if a doctor is in the Cigna network, which of the following is correct?
- ANSWER-A. You should verify doctors and other providers using the Provider Lookup Tool,
download the daily provider spreadsheets from the resource library and/or call the CARL Unit
1
, Page 2 of 22
QUESTION: When verifying if a doctor is in the Cigna network, which of the following is correct?
- ANSWER-A. You should verify doctors and other providers using the Provider Lookup Tool,
download the daily provider spreadsheets from the resource library and/or call the CARL Unit
QUESTION: Which of the following is a true statement? - ANSWER-C. In order to be eligible to
receive a commission payment from Cigna, both the agent and agency must be properly
contracted, licensed, trained and appointed before making a sale
Which of the following is a Cigna Guiding Principle that we want all our reps, agents and
partners to embrace? - ANSWER-B. Do the right thing. Always!
QUESTION: Which of the following is a Cigna Guiding Principle that we want all our reps, agents
and partners to embrace? - ANSWER-B. Do the right thing. Always!
QUESTION: Which of the following statements is true about the Scope of Appointment (SOA)
requirements? - ANSWER-A. All planned one-on-one appointments require the completion of
an SOA before the appointment
2
, Page 3 of 22
QUESTION: Which of the following statements is true about the Scope of Appointment (SOA)
requirements? - ANSWER-A. All planned one-on-one appointments require the completion of
an SOA before the appointment
QUESTION: Bella Cruz, a telesales agent is enrolling a customer on an inbound call and using the
Enrollment script. Which of the following can she do? - ANSWER-C. She must not skip or add to
the enrollment script. She must use it verbatim
QUESTION: Bella Cruz, a telesales agent is enrolling a customer on an inbound call and using the
Enrollment script. Which of the following can she do? - ANSWER-C. She must not skip or add to
the enrollment script. She must use it verbatim
QUESTION: Which of the following types of preparation is important as part of a sales agent's
regimen? - ANSWER-D. Mental and material preparation
QUESTION: Which of the following is a true statement? - ANSWER-C. In order to be eligible to
receive a commission payment from Cigna, both the agent and agency must be properly
contracted, licensed, trained and appointed before making a sale
3
