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IT SERVICE MANAGEMENT EXAM PREP COMPLETE QUESTIONS AND VERIFIED ANSWERS GRADED A+

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IT SERVICE MANAGEMENT EXAM PREP COMPLETE QUESTIONS AND VERIFIED ANSWERS GRADED A+

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IT SERVICE MANAGEMENT EXAM PREP
COMPLETE QUESTIONS AND VERIFIED
ANSWERS GRADED A+




◉Que signifie le R dans le R.A.C.I. model ? Answer: Responsible


◉Que signifie le A dans le R.A.C.I. model ? Answer: Accountable


◉Que signifie le C dans le R.A.C.I. model ? Answer: Consulted


◉Que signifie le I dans le R.A.C.I. model ? Answer: Informed


◉Qu'est ce que le S.L.A ? Answer: Service Level Agreement


◉User Answer: Person who uses IT service on a daily basis


◉Customer Answer: Person who buys a good or a service

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