IT SERVICE MANAGEMENT COMPREHENSIVE
REVIEW GUIDE WITH SCENARIOS AND
VERIFIED SOLUTIONS
◉Economy . Ans: This is the structure of production, distribution, and
utilization of goods and services, which includes IT services that ensure
that IT infrastructure, applications, and systems are efficiently
implemented, operated, and optimized to support an organization's
business objectives and requirements.
◉Four (4) Distinct IT Service Market in the Philippines . Ans: 1. IT
Consulting and Implementation
2. Business Process Outsourcing (BPO)
3. IT Outsourcing (ITO)
4. Other IT Services
, ◉IT Consulting and Implementation . Ans: This covers advisory
services for businesses to evaluate their technology strategies and align
them with their business strategies or internal processes.
Revenue Projected in 2023: $106.6 million
◉Business Process Outsourcing (BPO) . Ans: This is the transfer of the
entire business process from a company to an IT-based third party.
This has a wide variety of business processes that are either in the back
office, such as human resources, or in the front office, which includes
customer service in call centers.
Revenue Projected in 2023: $0.62 billion
◉Special Economic Zone Act of 1995 . Ans: The Philippines
government implemented this to support the industry in establishing
ecozones and ICT hubs.
◉IT Outsourcing (ITO) . Ans: The external contracting of IT functions,
services, and projects instead of relying on company-owned resources.
Revenue Projected in 2023: $596.2 million
REVIEW GUIDE WITH SCENARIOS AND
VERIFIED SOLUTIONS
◉Economy . Ans: This is the structure of production, distribution, and
utilization of goods and services, which includes IT services that ensure
that IT infrastructure, applications, and systems are efficiently
implemented, operated, and optimized to support an organization's
business objectives and requirements.
◉Four (4) Distinct IT Service Market in the Philippines . Ans: 1. IT
Consulting and Implementation
2. Business Process Outsourcing (BPO)
3. IT Outsourcing (ITO)
4. Other IT Services
, ◉IT Consulting and Implementation . Ans: This covers advisory
services for businesses to evaluate their technology strategies and align
them with their business strategies or internal processes.
Revenue Projected in 2023: $106.6 million
◉Business Process Outsourcing (BPO) . Ans: This is the transfer of the
entire business process from a company to an IT-based third party.
This has a wide variety of business processes that are either in the back
office, such as human resources, or in the front office, which includes
customer service in call centers.
Revenue Projected in 2023: $0.62 billion
◉Special Economic Zone Act of 1995 . Ans: The Philippines
government implemented this to support the industry in establishing
ecozones and ICT hubs.
◉IT Outsourcing (ITO) . Ans: The external contracting of IT functions,
services, and projects instead of relying on company-owned resources.
Revenue Projected in 2023: $596.2 million
