BUS 6600 Module 2 Chapters 7 and 10 Exam
Questions With Correct Answers
Define a vision. - ANSWER-an encompassing explanation of why the organization
exists and where it is headed; it is more than a goal.
Define a mission statement. - ANSWER-is an outline of the fundamental purposes of
the organization.
What should a good mission statement address? - ANSWER-i. The organization's self-
concept
ii. Company philosophy
iii. Long-term survival
iv. Customer needs
v. Social responsibility
vi. The nature of the product or service
__________________ are the broad, long-term accomplishments an organization
wishes to attain. - ANSWER-Goals
Define the planning process of organizational management. - ANSWER-a management
function that includes anticipating trends and determining the best strategies and tactics
to achieve organizational goals and objectives; setting goals
What is the key management function? - ANSWER-Planning (you must have a good
plan for all other functions to work)
Define the organizing function of management. - ANSWER-Designing the structure of
the organization and creating conditions and systems in which everyone and everything
work together to achieve the organization's goals and objectives
Allocating resources, assigning tasks, establishing procedures for accomplishing goals,
recruiting and selecting are all parts of which function of management? - ANSWER-
Organizing
Managers today tend to be... - ANSWER-Collaborative, emphasize teams and team
building, guide, train, support, motivate, must be globally prepared, must be skilled
communicators and team players
Name the four functions of management. - ANSWER-planning, organizing, leading,
controlling
Define management. - ANSWER-the process used to accomplish organizational goals
through planning, organizing, leading, and controlling people and other organizational
resources
,Successful organizations today are designed around what? - ANSWER-Pleasing the
customer at a profit
What is leading? - ANSWER-creating a vision for the organization and guiding, training,
coaching, and motivating others to work effectively to achieve the organization's goals
and objectives in a timely manner.
Give examples of the leading function of management. - ANSWER-Clarifying policies,
guiding and motivating, providing feedback on performance
Today, most managers tend to ______________ employees. This function was once
known as _________________, that is, telling employees exactly what to do. -
ANSWER-empower; directing
What is the controlling function of management? - ANSWER-involves establishing clear
standards to determine whether or not an organization is progressing toward its goals
and objectives, rewarding people for doing a good job, and taking corrective action if
they are not.
Give examples of controlling in management. - ANSWER-Measuring results against
corporate objectives; monitoring performance relative to standards; taking corrective
action when necessary
Planning involves setting these three things. - ANSWER-Organizational vision; goals
and objectives
Objectives are? - ANSWER-Specific, short-term statements detailing how to achieve the
organization's goals.
What two fundamental questions does planning address? - ANSWER-1. What is the
situation now?
2. How can we get there from here?
Define SWOT analysis. - ANSWER-A planning tool used to analyze an organization's
strengths, weaknesses, opportunities, and threats.
Strengths and weaknesses are ______________ to the firm. Opportunities and threats
are ____________ to the firm. - ANSWER-Internal; external (cannot always be
anticipated)
"Entry of lower-cost foreign competitors" is an example of what in SWOT analysis? -
ANSWER-Threat
"Weak market image" is an example of what in SWOT analysis? - ANSWER-Weakness
, "Ability to serve additional customer groups" is an example of what in SWOT analysis? -
ANSWER-Opportunity
"Core competency in key areas" is an example of what in SWOT analysis? - ANSWER-
Strength
What are the four types of planning? - ANSWER-1. Strategic Planning
2. Tactical Planning
3. Operational Planning
4. Contingency Planning
Define strategic planning and who is involved. - ANSWER-Determining the major goals
of the organization and the policies and strategies for obtaining and using resources to
achieve those goals (upper-level management; executives)
Define tactical planning and who is involved. - ANSWER-Developing detailed, short-
term statements about what is to be done, who is to do it, and how it is to be done.
Tactical planning is normally done by managers at lower levels of the organization.
An example of tactical planning is setting annual budgets.
Define policies vs. strategies - ANSWER-Policies: Broad guidelines for action
Strategies: Determine the best way to use resources
Who decides which customers to serve, when to serve them, what products to sell and
the geographic areas in which to compete? - ANSWER-Top-level management.
Companies are embracing plans that respond quickly to _____________
____________. - ANSWER-customer needs
Define operational planning. - ANSWER-the process of setting of work standards and
schedules necessary to implement the company's tactical objectives. Operational
planning focuses on specific supervisors and individual employees.
Who does operational planning? - ANSWER-Department or first-line manager (tool for
daily operations)
Define contingency planning. - ANSWER-the process of preparing alternative courses
of action that may be used if the primary plans don't achieve the organization's
objectives.
ex: An organization needs to have alternative plans ready for environmental changes.
What is crisis planning? - ANSWER-a part of contingency planning, involves reacting to
sudden changes in the environment.
Questions With Correct Answers
Define a vision. - ANSWER-an encompassing explanation of why the organization
exists and where it is headed; it is more than a goal.
Define a mission statement. - ANSWER-is an outline of the fundamental purposes of
the organization.
What should a good mission statement address? - ANSWER-i. The organization's self-
concept
ii. Company philosophy
iii. Long-term survival
iv. Customer needs
v. Social responsibility
vi. The nature of the product or service
__________________ are the broad, long-term accomplishments an organization
wishes to attain. - ANSWER-Goals
Define the planning process of organizational management. - ANSWER-a management
function that includes anticipating trends and determining the best strategies and tactics
to achieve organizational goals and objectives; setting goals
What is the key management function? - ANSWER-Planning (you must have a good
plan for all other functions to work)
Define the organizing function of management. - ANSWER-Designing the structure of
the organization and creating conditions and systems in which everyone and everything
work together to achieve the organization's goals and objectives
Allocating resources, assigning tasks, establishing procedures for accomplishing goals,
recruiting and selecting are all parts of which function of management? - ANSWER-
Organizing
Managers today tend to be... - ANSWER-Collaborative, emphasize teams and team
building, guide, train, support, motivate, must be globally prepared, must be skilled
communicators and team players
Name the four functions of management. - ANSWER-planning, organizing, leading,
controlling
Define management. - ANSWER-the process used to accomplish organizational goals
through planning, organizing, leading, and controlling people and other organizational
resources
,Successful organizations today are designed around what? - ANSWER-Pleasing the
customer at a profit
What is leading? - ANSWER-creating a vision for the organization and guiding, training,
coaching, and motivating others to work effectively to achieve the organization's goals
and objectives in a timely manner.
Give examples of the leading function of management. - ANSWER-Clarifying policies,
guiding and motivating, providing feedback on performance
Today, most managers tend to ______________ employees. This function was once
known as _________________, that is, telling employees exactly what to do. -
ANSWER-empower; directing
What is the controlling function of management? - ANSWER-involves establishing clear
standards to determine whether or not an organization is progressing toward its goals
and objectives, rewarding people for doing a good job, and taking corrective action if
they are not.
Give examples of controlling in management. - ANSWER-Measuring results against
corporate objectives; monitoring performance relative to standards; taking corrective
action when necessary
Planning involves setting these three things. - ANSWER-Organizational vision; goals
and objectives
Objectives are? - ANSWER-Specific, short-term statements detailing how to achieve the
organization's goals.
What two fundamental questions does planning address? - ANSWER-1. What is the
situation now?
2. How can we get there from here?
Define SWOT analysis. - ANSWER-A planning tool used to analyze an organization's
strengths, weaknesses, opportunities, and threats.
Strengths and weaknesses are ______________ to the firm. Opportunities and threats
are ____________ to the firm. - ANSWER-Internal; external (cannot always be
anticipated)
"Entry of lower-cost foreign competitors" is an example of what in SWOT analysis? -
ANSWER-Threat
"Weak market image" is an example of what in SWOT analysis? - ANSWER-Weakness
, "Ability to serve additional customer groups" is an example of what in SWOT analysis? -
ANSWER-Opportunity
"Core competency in key areas" is an example of what in SWOT analysis? - ANSWER-
Strength
What are the four types of planning? - ANSWER-1. Strategic Planning
2. Tactical Planning
3. Operational Planning
4. Contingency Planning
Define strategic planning and who is involved. - ANSWER-Determining the major goals
of the organization and the policies and strategies for obtaining and using resources to
achieve those goals (upper-level management; executives)
Define tactical planning and who is involved. - ANSWER-Developing detailed, short-
term statements about what is to be done, who is to do it, and how it is to be done.
Tactical planning is normally done by managers at lower levels of the organization.
An example of tactical planning is setting annual budgets.
Define policies vs. strategies - ANSWER-Policies: Broad guidelines for action
Strategies: Determine the best way to use resources
Who decides which customers to serve, when to serve them, what products to sell and
the geographic areas in which to compete? - ANSWER-Top-level management.
Companies are embracing plans that respond quickly to _____________
____________. - ANSWER-customer needs
Define operational planning. - ANSWER-the process of setting of work standards and
schedules necessary to implement the company's tactical objectives. Operational
planning focuses on specific supervisors and individual employees.
Who does operational planning? - ANSWER-Department or first-line manager (tool for
daily operations)
Define contingency planning. - ANSWER-the process of preparing alternative courses
of action that may be used if the primary plans don't achieve the organization's
objectives.
ex: An organization needs to have alternative plans ready for environmental changes.
What is crisis planning? - ANSWER-a part of contingency planning, involves reacting to
sudden changes in the environment.
