State Farm Auto Exam 2026 Questions
and Answers
Competitive Bids - Correct answer-The competitive bid process requires that two
or more repairers submit competitive estimates or
"bids" for a specific repair job. The amount of the low, complete bid is generally
considered to
be the "competitive" price and is used as the basis for settlement. In all cases, the
vehicle owner
selects the facility that will perform repairs.
PCPs - Correct answer-State Farm uses a continuous
survey that gives repairers the opportunity to provide information
online. The repairer information is used to determine labor rates and material
pricing levels that
reflect prevailing prices in that area. PCPs are determined by analyzing
information provided by
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, repairers that meet the Equipment/Capabilities Criteria listed on the Repair Facility
Survey form
Select Service Program - Correct answer-In some market areas, repairers have been
selected to participate in State Farm's Select Service
Program. The program is designed to enhance claim service,
increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and estimate
vehicle damage
Paintless Dent repair - Correct answer-Paintless Dent Repair (PDR) is an industry
recognized repair process that involves the removal
of
hail dents or other types of damage from metal exterior surface panels without
disturbing the
vehicle's finish. In most cases, this procedure involves the use of specialized tools
to apply
pressure to the backside of the panel to remove surface imperfections. Other
techniques may be
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and Answers
Competitive Bids - Correct answer-The competitive bid process requires that two
or more repairers submit competitive estimates or
"bids" for a specific repair job. The amount of the low, complete bid is generally
considered to
be the "competitive" price and is used as the basis for settlement. In all cases, the
vehicle owner
selects the facility that will perform repairs.
PCPs - Correct answer-State Farm uses a continuous
survey that gives repairers the opportunity to provide information
online. The repairer information is used to determine labor rates and material
pricing levels that
reflect prevailing prices in that area. PCPs are determined by analyzing
information provided by
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, repairers that meet the Equipment/Capabilities Criteria listed on the Repair Facility
Survey form
Select Service Program - Correct answer-In some market areas, repairers have been
selected to participate in State Farm's Select Service
Program. The program is designed to enhance claim service,
increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and estimate
vehicle damage
Paintless Dent repair - Correct answer-Paintless Dent Repair (PDR) is an industry
recognized repair process that involves the removal
of
hail dents or other types of damage from metal exterior surface panels without
disturbing the
vehicle's finish. In most cases, this procedure involves the use of specialized tools
to apply
pressure to the backside of the panel to remove surface imperfections. Other
techniques may be
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
