PGA PGM Level 3 -3.0 Full Study Guide questions with complete solutions

PGA PGM Level 3 3 0 Full Study Guide
questions with complete solutions


Recommended guideline a manager should use if an employee's performance differs
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from the expected? - answer-Address and find mutual agreement
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How should resources be allocated to avoid overwhelming a performer? - answer-Make
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them aware of what is available
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What should a manager do when a performer has difficulty recognizing when to act on a
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specific task? - answer-Take a specific direction
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A team member sets the holes correctly and is assigned this task routinely. What is the
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result of this? - answer-Reinforced the desired outcome
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How should the GM use significant work when telling the merchandiser to spot audit due
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to shrinkage? - answer-Explain feedback and consequences
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How can managers communicate that they want to work with the performer to ensure
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success? - answer-Feedback is clear
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What guidelines apply when a manager uses the supporting strategy? - answer-Capable
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and motivated
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What guideline is used with the convincing strategy because the employee is resistant? -
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answer-Help overcome resistance and give resources to do the job
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What strategy is used by the head pro when requested solutions by his assistant? -
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answer-Supporting
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What strategy is used with employees who are experienced but unwilling? - answer-
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Involving

What action increases the chances of finding a solution that satisfies all parties? -
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answer-Address the problem early
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During joint problem solving, why is it important to state the problem in relation to the
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expectations? - answer-To avoid blame
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, What manager behavior is appropriate during termination? - answer-Considerate, clear,
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decisive
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F&B uses internal control to keep the operation functioning smoothly; what are the
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characteristics? - answer-Measure, evaluate, act
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What is food cost control? - answer-Management and procedures to regulate costs
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What is the most important consideration when forecasting number of staff and
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scheduling? - answer-Provide the service, minimal payroll
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Which condition enhances the benefits of mental practice? - answer-Cognitive
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hypothesis
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What is an effective means to help a beginner use motor imagery to improve? - answer-
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Combine with physical performance
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What optimizes performance when combining mental and physical practice? - answer-
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Recall past shots, execute prior memory
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What conditions lead to greater learning transfer? - answer-Same/similar conditions
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What approach is recommended to optimize learning transfer of a golf skill? - answer-
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Transfer skill at similar level in transfer learning
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What are two major ways to structure swing change movements through rehearsal? -
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answer-Skills practice and transfer practice
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What should a coach do when a student gets mad a swing change does not work? -
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answer-Accept blame, remind them they agreed to it
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What step in pre shot routine is helpful to a player who wants to trust their swing? -
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answer-Positive self-talk
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What are the benefits of an effective pre shot routine? - answer-Stay in the present,
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prepare, manage emotions
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What is recommended immediately after a poor shot is hit? - answer-Identify the flaw
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What pre shot routine problem could cause a poor shot outcome? - answer-Lie,
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distance, club
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How should players use the post shot routine to achieve focus on playing the game? -
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answer-Accept it, ask why
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