HFT 2220 Chapter 11 Quiz Questions And Answers

The ability to promote or protect oneself or group by influencing those with resources - ANS Organizational Politics Influence over others that results from knowledge, information, or experience - ANS Expert Power Ability to recognize the power structures in politics in a workplace - ANS Organizational Awareness Beliefs that drive all activities in the organization - ANS Core Assumptions Influence through authority that comes with a position - ANS Legitimate Power The characteristic of employees who are enthusiastic and make a maximum effort to perform is: - ANS Commitment The influence through authority that comes with a position is: - ANS Legitimate power This type of networking includes developing coalitions within the organization. These relationships should be developed upwards with those higher in the organizational structure, laterally with peers, and downwards with subordinates. - ANS Professional networking What principles should hospitality managers incorporate when working to change workplace culture? - ANS The principles of High Performance Organization Which is not a characteristic of the High Performance Organization model? - ANS ????Extensive sharing of information throughout the organization Many status distinctions such as different uniforms, reserved parking, etc. Which of the following is not one of the seven dimensions of the organizational culture? - ANS Outcome orientation ranging from production oriented to profitability A personality characteristic that attracts others to follow is referred to as compliance. - ANS False Artifacts are tangible signs of the organizational culture seen through stories, rituals, language, and rewards. - ANS True At the deepest level of an organization are the artifacts. - ANS False Characteristics of employees who refuse to follow or sabotage work are referred to as rebellion. - ANS False Ingratiation is establishing oneself in good favor of others. - ANS True Organizational awareness is the ability to interpret actions of others and the social networks that exist. - ANS False The successful manager must align himself/herself with others who are more powerful by gaining the support of those with power. - ANS True The use of power over others is also referred to as control. - ANS False Those who control access to the stakeholders are called gatekeepers. - ANS True