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An arbitration agreement is a __________________.
1. Contract between a lawyer and judge that helps prevent lawsuits
2. Contract between parties agreeing to resolve disputes using a neutral third party
3. More expensive option than going to court to resolve a claim
4. More labor-intensive option than going to court to resolve a claim - ANSWER -
2. Contract between parties agreeing to resolve disputes using a neutral third party
Which of the following methods of conflict resolution uses a third party who
reviews the situation and makes a binding decision?
1. Litigation
2. Arbitration
3. Adjudication
4. Mediation - ANSWER -2. Arbitration
Healthcare organizations are required by law to have a governing body that
__________________.
1. Has authority assigned by the administrator
2. Reports directly to the administrator, with limited authority
3. Has ultimate authority and accountability for the organization's affairs
4. Is appointed by the administrator and serves in an advisory capacity - ANSWER
-3. Has ultimate authority and accountability for the organization's affairs
Because healthcare organizations can be held liable for the criminal acts of their
employees, the Office of Inspector General (OIG) encourages the implementation
of programs in __________________.
1. Employee education
2. Labor standards
3. Employee safety
4. Corporate compliance - ANSWER -4. Corporate compliance
A statement outlining the desired future of the organization is the
__________________.
1. Vision
2. Mission
3. By-laws
4. Articles of incorporation - ANSWER -2. Mission
, Care recipient satisfaction is defined as __________________.
1. A tangible measurement
2. A service that meets or exceeds expectations
3. Family and staff surveys
4. Public perception of the community - ANSWER -2. A service that meets or
exceeds expectations
Respondeat superior is a legal term that means the healthcare organization
__________________.
1. Must perform employee evaluations annually
2. Must respond to employee labor inquiries
3. Is responsible for providing employee liability protection
4. Is responsible for employee work errors while the employee is on duty -
ANSWER -4. Is responsible for employee work errors while the employee is on
duty
When determining an employer's liability for the acts of employees, it is important
to ascertain __________________.
1. Personal liability
2. Civil liability
3. Qualified opinions
4. Scope of employment - ANSWER -4. Scope of employment
Consensus building works best when participants are __________________.
1. Limited in time
2. Electing a spokesperson
3. Following specific guidelines
4. Asked for input - ANSWER -4. Asked for input
Deception that results in damage to another is referred to as
__________________.
1. Negligence
2. Fraud
3. Slander
4. Malfeasance - ANSWER -2. Fraud
Which of the following documents would be used to comply with the Patient Self
Determination Act of 1990?
1. Organ donor card
, 2. Power of attorney
3. Notice of privacy practices
4. Durable power of attorney - ANSWER -2. Power of attorney
A group that is legally designated to establish and implement policies regarding
the management of a healthcare organization is called the __________________.
1. Executive committee
2. Corporation
3. Governing body
4. Commission - ANSWER -3. Governing body
When negotiating contracts with outside vendors or consultants for professional
services, contracts are not required to __________________.
1. Spell out the terms of the contract
2. Be in writing and be signed by all parties
3. Include compensation for services rendered
4. Contain a mutual indemnity clause - ANSWER -4. Contain a mutual indemnity
clause
The current ratio is also known as the __________________.
1. Contemporary ratio
2. Acid test ratio
3. Quick ratio
4. Working capital ratio - ANSWER -4. Working capital ratio
Which of the following items should an administrator reference in order to
determine if there are enough funds to purchase new equipment?
1. Current assets
2. Current liabilities
3. Working capital
4. Working revenue - ANSWER -3. Working capital
Professional and general liability insurance that only covers claims reported
during the policy period is operating under a/an __________________.
1. Liability-period policy
2. Claims-made policy
3. Occurrence policy
4. Risk-acceptance policy - ANSWER -2. Claims-made policy