HS 4510 FINAL EXAM STUDY GUIDE
fixed costs - Answer -Costs stay same regardless of number of customers (rent,
utilities, insurance)
variable costs - Answer -costs that change based on numbers of consumers
ERP (Enterprise Resource Planning) - Answer -Framework for organizing, defining,
and standardizing the business processes necessary to effectively plan and control an
organization so the organization can use its internal knowledge to seek external
advantage.
automation - Answer -The use of technology to ease human labor or to extend the
mental or physical capabilities of humans.
Portability - Answer -refers to the ability of an application to operate on different devices
or software platforms, such as different operating systems
electronic medical records (EMR) - Answer -the computerized records of one
physician's encounters with a patient over time
Electronic Health Record (EHR) - Answer -An electronic record of health-related
information on an individual that conforms to nationally recognized interoperability
standards and that can be created, managed, and consulted by authorized clinicians
and staff across more than one healthcare organization
cons: poor visibility, time consuming data entry
HIPPA - Answer -Health Insurance Portability and Accountability Act of 1996
Three Former of Businesses - Answer -1. sole proprietor: one owner
2. partnership: a legal formation of usually 2 or more people (LLC, limited liability
company)
3. Corporation: most complex, public has access to financials
Tax status of Health Care Organizations - Answer -for profit: pay state/federal taxes
not for profit: exempt from taxes
Uncompensated care - Answer -Overall measure of services provided for which no
payments were received from the patient, client, or third-party payer.
1. bad debt
, 2. charity care
FTE - Answer -full time equivalent
Human resource Management - Answer -consists of the activities managers perform to
plan for, attract, develop, and retain an effective workforce
HRM falls into two general areas - Answer -1. staffing and designing work
2. employee compensation benefits
Two Functions of Human Resource Management - Answer -1. Line: directly relate to
output (ex: doctors, nurses, PT)
2. Staff: support line function (ex: HR, marketing)
Forces affecting HR - Answer -- declining reimbursements
- shortage of skilled workers, changes in recruiting and staffing specialized services
- increasing population needs
staffing - Answer -A management function that includes hiring, motivating, and retaining
the best people available to accomplish the company's objectives
1. workforce planning: determine the future staff needed and acquire them
2. Employee retention: care, support, and development of staff
compensation - Answer -designed to improve organizational performance
major forms of benefits for employees - Answer -1. sick leave
2. vacation
3. holidays
4. health insurance
5. life insurance
Uses of performance appraisal - Answer -- let workers know how they are doing and
how they can do better
- provide the basis for distributing rewards
- help the organization monitor employee selection, training, and development activities
types of sexual harassment - Answer -1. Quid Pro Quo
2. Hostile Work Environment
quid pro quo - Answer -something given in exchange or return for something else. "Ill
give you a raise if you do this"
hostile work environment - Answer -form of sexual harassment deriving from off-color
jokes, lewd comments, and so forth
fixed costs - Answer -Costs stay same regardless of number of customers (rent,
utilities, insurance)
variable costs - Answer -costs that change based on numbers of consumers
ERP (Enterprise Resource Planning) - Answer -Framework for organizing, defining,
and standardizing the business processes necessary to effectively plan and control an
organization so the organization can use its internal knowledge to seek external
advantage.
automation - Answer -The use of technology to ease human labor or to extend the
mental or physical capabilities of humans.
Portability - Answer -refers to the ability of an application to operate on different devices
or software platforms, such as different operating systems
electronic medical records (EMR) - Answer -the computerized records of one
physician's encounters with a patient over time
Electronic Health Record (EHR) - Answer -An electronic record of health-related
information on an individual that conforms to nationally recognized interoperability
standards and that can be created, managed, and consulted by authorized clinicians
and staff across more than one healthcare organization
cons: poor visibility, time consuming data entry
HIPPA - Answer -Health Insurance Portability and Accountability Act of 1996
Three Former of Businesses - Answer -1. sole proprietor: one owner
2. partnership: a legal formation of usually 2 or more people (LLC, limited liability
company)
3. Corporation: most complex, public has access to financials
Tax status of Health Care Organizations - Answer -for profit: pay state/federal taxes
not for profit: exempt from taxes
Uncompensated care - Answer -Overall measure of services provided for which no
payments were received from the patient, client, or third-party payer.
1. bad debt
, 2. charity care
FTE - Answer -full time equivalent
Human resource Management - Answer -consists of the activities managers perform to
plan for, attract, develop, and retain an effective workforce
HRM falls into two general areas - Answer -1. staffing and designing work
2. employee compensation benefits
Two Functions of Human Resource Management - Answer -1. Line: directly relate to
output (ex: doctors, nurses, PT)
2. Staff: support line function (ex: HR, marketing)
Forces affecting HR - Answer -- declining reimbursements
- shortage of skilled workers, changes in recruiting and staffing specialized services
- increasing population needs
staffing - Answer -A management function that includes hiring, motivating, and retaining
the best people available to accomplish the company's objectives
1. workforce planning: determine the future staff needed and acquire them
2. Employee retention: care, support, and development of staff
compensation - Answer -designed to improve organizational performance
major forms of benefits for employees - Answer -1. sick leave
2. vacation
3. holidays
4. health insurance
5. life insurance
Uses of performance appraisal - Answer -- let workers know how they are doing and
how they can do better
- provide the basis for distributing rewards
- help the organization monitor employee selection, training, and development activities
types of sexual harassment - Answer -1. Quid Pro Quo
2. Hostile Work Environment
quid pro quo - Answer -something given in exchange or return for something else. "Ill
give you a raise if you do this"
hostile work environment - Answer -form of sexual harassment deriving from off-color
jokes, lewd comments, and so forth
