BUS-110 Final Exam Review 2026
Questions and Answers
A _____ is a formal document that states an organization's purpose and reason for
existing and describes its basic philosophy. - Correct answer-mission statement
A clothing wholesaler that buys most of its inventory from manufacturers in the
Caribbean should have a _____ plan in the event a hurricane demolishes the
manufacturing facility of one of its principal suppliers. - Correct answer-
contingency
Airline stewards in China will remove someone from the plane if they attempt to
bring their own food with them. Instead, passengers must buy the food sold on the
plane. The stewardesses have been given _____ power to deal with passengers who
won't obey the rules. - Correct answer-coercive
Among managers there are three distinctive leadership styles. They are: - Correct
answer-autocratic, participative, and free-rein
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,Andy Pearson ran PepsiCo Inc. for nearly 15 years, driving revenues from $1
billion to $8 billion. In 1980, Fortunenamed him one of the 10 toughest bosses in
the United States. Pearson was singled out for the relentless demands that he put on
his people. As one employee put it, Pearson's talents were often "brutally abrasive."
Every year, without hesitation, he fired the least productive 10% to 20% of his
workforce. Pearson used a(n) _____ leadership style. - Correct answer-autocratic
Asan Linhoud has a major decision to make regarding whether to create a new
sales territory or simply add customers to existing territories. He asks for
suggestions from his sales reps but will make his own decision. This style of
leadership is called: - Correct answer-consultative
At IBM, the MDX group is at a crossroad about how to market a new software
package. Judy Ramsby, the head of the group, has told the group of managers that
"it is up to the group. As long as they don't violate company policy, the decisions
are up to them." Judy Ramsby is practicing a(n) _____ leadership style. - Correct
answer-free rein
Creative Good is a 35-person strategy-consulting firm that believes you must
create a good employee experience to offer a good customer experience. Toward
this goal, Creative Good focuses on collaborative workshops, full-staff meetings,
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, and a company-wide emphasis on relationships and communication--from the
customer to the client, to the employees of Creative Good, and to the company's
leaders. This description represents the _____ of Creative Good. - Correct answer-
corporate culture
Dean Jager is in charge of the volunteer staff at the Booth Western Art Museum.
He makes the work assignments, determines work schedules, and makes sure the
museum uses all of its volunteer staff efficiently. Jager is a _____ manager. -
Correct answer-supervisory
Dewayne Gibbons of Burger King decided to introduce a new sliced chicken
sandwich without consulting any of his subordinates or the franchise. Managers
who use this style of decision making exhibit the _____ style of leadership. -
Correct answer-autocratic
If a customer at a Target store brings a purchase to checkout, and the item is not
priced, the clerk at the register can ask the customer what the price is. If the price is
$25 or less, the clerk does not have to do a price check. The clerk has been given
the authority to trust the customer to have quoted the correct price. This sort of
discretionary power is called: - Correct answer-empowerment
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
Questions and Answers
A _____ is a formal document that states an organization's purpose and reason for
existing and describes its basic philosophy. - Correct answer-mission statement
A clothing wholesaler that buys most of its inventory from manufacturers in the
Caribbean should have a _____ plan in the event a hurricane demolishes the
manufacturing facility of one of its principal suppliers. - Correct answer-
contingency
Airline stewards in China will remove someone from the plane if they attempt to
bring their own food with them. Instead, passengers must buy the food sold on the
plane. The stewardesses have been given _____ power to deal with passengers who
won't obey the rules. - Correct answer-coercive
Among managers there are three distinctive leadership styles. They are: - Correct
answer-autocratic, participative, and free-rein
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Andy Pearson ran PepsiCo Inc. for nearly 15 years, driving revenues from $1
billion to $8 billion. In 1980, Fortunenamed him one of the 10 toughest bosses in
the United States. Pearson was singled out for the relentless demands that he put on
his people. As one employee put it, Pearson's talents were often "brutally abrasive."
Every year, without hesitation, he fired the least productive 10% to 20% of his
workforce. Pearson used a(n) _____ leadership style. - Correct answer-autocratic
Asan Linhoud has a major decision to make regarding whether to create a new
sales territory or simply add customers to existing territories. He asks for
suggestions from his sales reps but will make his own decision. This style of
leadership is called: - Correct answer-consultative
At IBM, the MDX group is at a crossroad about how to market a new software
package. Judy Ramsby, the head of the group, has told the group of managers that
"it is up to the group. As long as they don't violate company policy, the decisions
are up to them." Judy Ramsby is practicing a(n) _____ leadership style. - Correct
answer-free rein
Creative Good is a 35-person strategy-consulting firm that believes you must
create a good employee experience to offer a good customer experience. Toward
this goal, Creative Good focuses on collaborative workshops, full-staff meetings,
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, and a company-wide emphasis on relationships and communication--from the
customer to the client, to the employees of Creative Good, and to the company's
leaders. This description represents the _____ of Creative Good. - Correct answer-
corporate culture
Dean Jager is in charge of the volunteer staff at the Booth Western Art Museum.
He makes the work assignments, determines work schedules, and makes sure the
museum uses all of its volunteer staff efficiently. Jager is a _____ manager. -
Correct answer-supervisory
Dewayne Gibbons of Burger King decided to introduce a new sliced chicken
sandwich without consulting any of his subordinates or the franchise. Managers
who use this style of decision making exhibit the _____ style of leadership. -
Correct answer-autocratic
If a customer at a Target store brings a purchase to checkout, and the item is not
priced, the clerk at the register can ask the customer what the price is. If the price is
$25 or less, the clerk does not have to do a price check. The clerk has been given
the authority to trust the customer to have quoted the correct price. This sort of
discretionary power is called: - Correct answer-empowerment
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
