Quality & Safety - Exam 2 Questions
and All Correct Answers 2025-2026
Updated.
Why is this important - Answer Nurses are the crucial link to patient safety, we know the
patient best and recognize when things are going wrong
Definition of quality - Answer the degree to which health services for individuals and
populations increase the likelihood of desired health outcomes and are consistent with current
professional knowledge - defining this is difficult because expectations of all participating can be
different
-pt = the wow factor, answering call lights
-nurse - providing safe, caring care, had time to spend with pts
-physician = outcomes of interventions, no complications
-administration = look at presgane scores
components of quality - Answer competent health care
comprehensive communication
interprofessional teamwork
cultural sensitivity
cost-effective
scope of quality - Answer very abstract concept-can be viewed on a continuum from
consistently poor outcomes to consistently optimal outcomes that is error-free care/positive
outcomes
-there are different variables within the continuum that are highly interrelated which impact the
outcomes including pt-centered, pt care outcomes, pt satisfaction, safe, evidence based, and
resource effective
HIgh-reliability organizations (HROs) - Answer systems that operate in hazardous conditions
but have very few adverse events
-Ex = aviation, nuclear power plants, naval aircraft carriers
-these are systems that have successfully developed reporting and fixing systems that lead to
serious accidents and near misses
, effective
Minor attributes of health care quality - Answer timely - reducing waste and delays of care
patient centered -respecting the patient and their values
equitable - care provided benefits all and s not different between people based on race, gender,
ethnicity, etc
Safe - Answer major attribute of health care quality
-demonstrates knowledge base on health.illness status of individuals/groups
-provides sound decision making in care of pt
-avoids injuries from care that is intended to help patient
-acts within scope of practice of licensure or certification - especially with delegation
-conforms to standards of practice for both self and patient
Effective - Answer major attribute of health care quality
-offers services that address the most important challenges/issues
-addresses health problems of most vulnerable groups
-integrates curative and preventative services
-attains high population coverage
-main idea is to refrain for providing services to people who will not benefit and giving services
to people who will benefit --> trying to limit the overuse and underuse of goods and services;
ethics sometimes make this difficult
Efficient - Answer major attribute of health care quality
-ensures that transitions between providers, departments, and health care settings are
respectful, coordinated, and efficient
-routinely uses information for decision making
-same work is performed with fewer resources
-recuses length of hospital stays from increased safety and better scheduling and coordination
-monitors costs and delivers most effective, cost-effective interventions
*avoiding waste of equipment, time, services and people
and All Correct Answers 2025-2026
Updated.
Why is this important - Answer Nurses are the crucial link to patient safety, we know the
patient best and recognize when things are going wrong
Definition of quality - Answer the degree to which health services for individuals and
populations increase the likelihood of desired health outcomes and are consistent with current
professional knowledge - defining this is difficult because expectations of all participating can be
different
-pt = the wow factor, answering call lights
-nurse - providing safe, caring care, had time to spend with pts
-physician = outcomes of interventions, no complications
-administration = look at presgane scores
components of quality - Answer competent health care
comprehensive communication
interprofessional teamwork
cultural sensitivity
cost-effective
scope of quality - Answer very abstract concept-can be viewed on a continuum from
consistently poor outcomes to consistently optimal outcomes that is error-free care/positive
outcomes
-there are different variables within the continuum that are highly interrelated which impact the
outcomes including pt-centered, pt care outcomes, pt satisfaction, safe, evidence based, and
resource effective
HIgh-reliability organizations (HROs) - Answer systems that operate in hazardous conditions
but have very few adverse events
-Ex = aviation, nuclear power plants, naval aircraft carriers
-these are systems that have successfully developed reporting and fixing systems that lead to
serious accidents and near misses
, effective
Minor attributes of health care quality - Answer timely - reducing waste and delays of care
patient centered -respecting the patient and their values
equitable - care provided benefits all and s not different between people based on race, gender,
ethnicity, etc
Safe - Answer major attribute of health care quality
-demonstrates knowledge base on health.illness status of individuals/groups
-provides sound decision making in care of pt
-avoids injuries from care that is intended to help patient
-acts within scope of practice of licensure or certification - especially with delegation
-conforms to standards of practice for both self and patient
Effective - Answer major attribute of health care quality
-offers services that address the most important challenges/issues
-addresses health problems of most vulnerable groups
-integrates curative and preventative services
-attains high population coverage
-main idea is to refrain for providing services to people who will not benefit and giving services
to people who will benefit --> trying to limit the overuse and underuse of goods and services;
ethics sometimes make this difficult
Efficient - Answer major attribute of health care quality
-ensures that transitions between providers, departments, and health care settings are
respectful, coordinated, and efficient
-routinely uses information for decision making
-same work is performed with fewer resources
-recuses length of hospital stays from increased safety and better scheduling and coordination
-monitors costs and delivers most effective, cost-effective interventions
*avoiding waste of equipment, time, services and people
