BUS 3382 - Borowski - Troy Online - Chapter 14 Final Exam and All Correct Answers Updated.

Constructive feedback is used only to soften negative messages. - Answer False Putting the person, you called on hold while you wait for an executive to be free to talk is not courteous. - Answer True Most people do a reasonably good job of talking informally and do not need to work on improving their conversational abilities. - Answer False Lukas, a manager, makes sure to show up ten minutes early for a meeting with Roberto, an important client, to convey respect. What type of nonverbal communication does this demonstrate? - Answer use of time Objective, helpful comments that build goodwill, improve others' work, and help both parties achieve their goals are called - Answer constructive feedback. Dina recently started work on the sorting line in a factory that makes chocolate candy. Every day she gets a lunch break, plus two 15-minute breaks. One day, her boss tells her that her 15-minute breaks have been reduced to 10-minute breaks. This news makes Dina angry, but she dislikes arguing and does not think she could articulate her argument anyway. Which strategy for managing conflict will Dina most likely use? - Answer conflict avoidance strategy Emilio is the president of a small furniture manufacturing company. One of the employees on the design team has been acting disrespectfully toward her manager, and it has reached the point where Emilio needs to step in and have a conversation with her. Which of the following sentences would be most appropriate for Emilio say during the conversation? - Answer I understand why you feel like defending yourself is necessary. Lashonda, a manager, needs to speak with one of her employees about his constant tardiness. Which of the following should she do? - Answer Lashonda should make sure to prepare so that she delivers a thoughtful and polished message. When leaving a voicemail message, which of the following must you do if you want the call to be returned? - Answer You should request that the call be returned and mention when you can be reached.