SHRM Exam 1 UPDATED ACTUAL
Questions and CORRECT Answers
Human resource management definition - CORRECT ANSWER - the policies, practices,
and systems that influence employees: behavior, attitudes, performance
outcomes of effective HRM - CORRECT ANSWER - 1) effective HRM creates
opportunities
2) an organization can succeed if it has successful competitive advantage
- people are companies best form of sustainable competitive advantage
- good HR practices are valuable, rare, cannot be imitated, and have no good substitute
3) employees and customers tend to be more satisfied
4) the companies tend to:
- be more innovative
- have greater productivity
- develop a more favorable reputation in the community
human capital - CORRECT ANSWER - 1) an organizations employees describe in terms
of their:
- training
- experience
- judgement
- intelligence
- relationships
- insight
2) the concept of human resource management implies that employees are resources of the
employers
3 basic roles of HR - CORRECT ANSWER - 1) admin services and transactions
,- handling admin tasks effectively, such as hiring and benefits admin
2) business partner services
- working with department/ managers to identify needs, such as recruiting and training for
specific jobs
3) strategic partner
- has a place at the table in the C-suite. contributions to corporate strategy through actions such a
developing strategic plans and recruiting the top execs
responsibilities of HR depts - CORRECT ANSWER - 1) analysis of design of work
2) recruitment and selection
3) training and development
4) performance management
5) compensation and benefits
6) employee relations
7) personnel policies
8)compliance with laws
9) support for strategy
job analysis - CORRECT ANSWER - the process of getting detailed information about
jobs
job design - CORRECT ANSWER - the process of defining the way work will be
performed and the tasks that a given job requires
recruitment - CORRECT ANSWER - the process through which the organization seeks
applicants for potential employment
selection - CORRECT ANSWER - the process by which the organization attempts to
identify applicants with the necessary knowledge, skills, abilities, and other characteristics that
will help the organization achieve its goals
, attraction-selection-attrition framework - CORRECT ANSWER - 1) individuals are
attracted to certain organizations and jobs because of their skills, interests, and personalities
2) organizations selected employees based on needs of the organizations
- HR departments can help select based on strong match between employees and organization
(southwest, whole foods)
3) attrition occurs when it is not a good fit
- either individuals find they don't like the org./ job and leave or the org. finds the individual is
not a good fit and terminates
- orgs. that are good at managing this have a system in place (like trial employment periods and
team voting)
top 5 skills employers are looking for - CORRECT ANSWER - 1) interpersonal skills
2) work ethic
3) initiative/ flexibility
4) honesty/ loyalty
5) strong communication skills (verbal and written)
training - CORRECT ANSWER - a planned effort to enable employees to learn job related
knowledge, skills, and behavior
development - CORRECT ANSWER - the acquisition of knowledge, skills, and behaviors
that improve an employees ability to meet changes in job requirements and in customer demands
performance management - CORRECT ANSWER - 1) the process of ensuring that
employees activities and output match the organizations goals
2) the human resource department may be responsible for developing and obtaining
questionnaires and other devices for measuring performance
8 HRM practices - CORRECT ANSWER - 1) analysis and design of work
Questions and CORRECT Answers
Human resource management definition - CORRECT ANSWER - the policies, practices,
and systems that influence employees: behavior, attitudes, performance
outcomes of effective HRM - CORRECT ANSWER - 1) effective HRM creates
opportunities
2) an organization can succeed if it has successful competitive advantage
- people are companies best form of sustainable competitive advantage
- good HR practices are valuable, rare, cannot be imitated, and have no good substitute
3) employees and customers tend to be more satisfied
4) the companies tend to:
- be more innovative
- have greater productivity
- develop a more favorable reputation in the community
human capital - CORRECT ANSWER - 1) an organizations employees describe in terms
of their:
- training
- experience
- judgement
- intelligence
- relationships
- insight
2) the concept of human resource management implies that employees are resources of the
employers
3 basic roles of HR - CORRECT ANSWER - 1) admin services and transactions
,- handling admin tasks effectively, such as hiring and benefits admin
2) business partner services
- working with department/ managers to identify needs, such as recruiting and training for
specific jobs
3) strategic partner
- has a place at the table in the C-suite. contributions to corporate strategy through actions such a
developing strategic plans and recruiting the top execs
responsibilities of HR depts - CORRECT ANSWER - 1) analysis of design of work
2) recruitment and selection
3) training and development
4) performance management
5) compensation and benefits
6) employee relations
7) personnel policies
8)compliance with laws
9) support for strategy
job analysis - CORRECT ANSWER - the process of getting detailed information about
jobs
job design - CORRECT ANSWER - the process of defining the way work will be
performed and the tasks that a given job requires
recruitment - CORRECT ANSWER - the process through which the organization seeks
applicants for potential employment
selection - CORRECT ANSWER - the process by which the organization attempts to
identify applicants with the necessary knowledge, skills, abilities, and other characteristics that
will help the organization achieve its goals
, attraction-selection-attrition framework - CORRECT ANSWER - 1) individuals are
attracted to certain organizations and jobs because of their skills, interests, and personalities
2) organizations selected employees based on needs of the organizations
- HR departments can help select based on strong match between employees and organization
(southwest, whole foods)
3) attrition occurs when it is not a good fit
- either individuals find they don't like the org./ job and leave or the org. finds the individual is
not a good fit and terminates
- orgs. that are good at managing this have a system in place (like trial employment periods and
team voting)
top 5 skills employers are looking for - CORRECT ANSWER - 1) interpersonal skills
2) work ethic
3) initiative/ flexibility
4) honesty/ loyalty
5) strong communication skills (verbal and written)
training - CORRECT ANSWER - a planned effort to enable employees to learn job related
knowledge, skills, and behavior
development - CORRECT ANSWER - the acquisition of knowledge, skills, and behaviors
that improve an employees ability to meet changes in job requirements and in customer demands
performance management - CORRECT ANSWER - 1) the process of ensuring that
employees activities and output match the organizations goals
2) the human resource department may be responsible for developing and obtaining
questionnaires and other devices for measuring performance
8 HRM practices - CORRECT ANSWER - 1) analysis and design of work
