Certify Travel Associate
Multiple Choice with correct
answers 2025/2026
Business Ethics
A commitment to ongoing education and training:
A. is a mark of a professional.
B. is not necessary once you've gotten a job.
C. is too costly for most travel industry employees.
D. can create a problem with ethical decisions. - correct answersA. is a mark of a professional.
Business Ethics
A loyal customer asks you to do something unethical. You:
A. do it anyway—the customer is always right.
B. explain to the customer why it is unethical.
C. avoid the situation by not taking the customer's call.
D. offer an alternative solution. - correct answersD. offer an alternative solution.
Business Ethics
A professional code of ethics should:
, A. use false or deceptive advertising practices.
B. undermine the integrity of dominant competitors.
C. disclose accurate information.
D. misrepresent services provided when necessary. - correct answersC. disclose accurate
information.
Business Ethics
A professional possesses the necessary knowledge and skills for the job as well as:
A. an expensive business suit.
B. sporadic education and training.
C. the willingness to give the agency's interests priority over the client's interests.
D. a commitment to ethical behavior. - correct answersD. a commitment to ethical behavior.
Business Ethics
Disclosing information that is factually inaccurate is ethical if it closes the sale.
A. True
B. False - correct answersB. False
Business Ethics
Ethically speaking, taking the high road means following the path of least resistance.
A. True
B. False - correct answersB. False
Multiple Choice with correct
answers 2025/2026
Business Ethics
A commitment to ongoing education and training:
A. is a mark of a professional.
B. is not necessary once you've gotten a job.
C. is too costly for most travel industry employees.
D. can create a problem with ethical decisions. - correct answersA. is a mark of a professional.
Business Ethics
A loyal customer asks you to do something unethical. You:
A. do it anyway—the customer is always right.
B. explain to the customer why it is unethical.
C. avoid the situation by not taking the customer's call.
D. offer an alternative solution. - correct answersD. offer an alternative solution.
Business Ethics
A professional code of ethics should:
, A. use false or deceptive advertising practices.
B. undermine the integrity of dominant competitors.
C. disclose accurate information.
D. misrepresent services provided when necessary. - correct answersC. disclose accurate
information.
Business Ethics
A professional possesses the necessary knowledge and skills for the job as well as:
A. an expensive business suit.
B. sporadic education and training.
C. the willingness to give the agency's interests priority over the client's interests.
D. a commitment to ethical behavior. - correct answersD. a commitment to ethical behavior.
Business Ethics
Disclosing information that is factually inaccurate is ethical if it closes the sale.
A. True
B. False - correct answersB. False
Business Ethics
Ethically speaking, taking the high road means following the path of least resistance.
A. True
B. False - correct answersB. False
