CERTIFIED TRAVEL AGENT QUESTIONS AND SOLUTIONS
MARKED A+
✔✔T/F: A travel agent is a professional who analyzes a traveler's needs and then
prices, recommends, arranges, and sells one or more components of the person's trip. -
✔✔True
✔✔T/F: Cruise lines are the fastest growing segment in the travel industry and includes
companies such as Hilton, Marriott, and Hyatt. - ✔✔False
✔✔Intermediaries are.... - ✔✔Companies that act as go-betweens, linking suppliers with
the traveling public.
✔✔Consumers are... - ✔✔That's you! You consume or use the travel product.
✔✔Business travel... - ✔✔travel related to work
✔✔T/F: tourism comes from the word tourist; therefore, it clearly implies that pleasure-
not business- is the motive for travel. - ✔✔True
✔✔A travel package is.... - ✔✔several travel components bundled together and sold as
one product.
✔✔T/F: rail travel was once the dominant form of transit-especially in Europe and Asia-
but still represents an important part of the transportation industry within travel. - ✔✔true
✔✔The distance between seat rows on an aircraft is known as: - ✔✔pitch
✔✔T/F: The person handling luggage at curbside is called skycap. - ✔✔True
✔✔T/F: Airports used by airlines for a majority of their flights are called hubs. - ✔✔True
✔✔The airline code for American Airlines is? - ✔✔AA
✔✔Companies that specialize in unsold air inventory are called: - ✔✔Consolidators
✔✔When a flight starts in one country and ends in another, it is called a(n): -
✔✔International flight
✔✔The largest hub for Delta Air Lines is in what city - ✔✔Atlanta
✔✔Air transportation that flies regularly at set, advertised times is known as: -
✔✔Scheduled service
, ✔✔The airline code for Sun Country Airlines is? - ✔✔SY
✔✔The airline code for United Airlines is? - ✔✔UN
✔✔A flight in which no stops are made is called a: - ✔✔nonstop flight
✔✔T/F: Bumped is the term used to describe what happens to a passenger when they
are not allowed to board the plane because of overbooking. - ✔✔True
✔✔What type of itinerary is when a traveler flies from Minneapolis to New York City,
stays awhile, and then returns to Minneapolis? - ✔✔Round-trip
✔✔T/F: It is possible that every person on a flight has paid a different price for that
flight. - ✔✔True
✔✔The airline code for Delta Air Lines is? - ✔✔DL
✔✔A flight in which the passenger changes planes en route is called: - ✔✔A connecting
flight
✔✔Fares that have been discounted are usually called: - ✔✔Promotional fares
✔✔One of the most important duties of the Federal Aviation Administration is to: -
✔✔Inspect aircraft and oversee maintenance
✔✔T/F: Jet lag is the feeling that occurs when a person's internal body clock is able to
set itself automatically when crossing multiple time zones. - ✔✔False
✔✔Which types of airlines usually establish their hubs at secondary airports such as
Chicago/Midway and Dallas/Love Field. - ✔✔Low fare airlines
✔✔T/F:A wide-body jet has a two-aisle configuration - ✔✔True
✔✔Passengers may smoke on which of the following airlines? - ✔✔None of the above
allow smoking
✔✔T/F: A ticket that is paid for is referred to as a revenue ticket. - ✔✔True
✔✔SN is the code for southwest Airlines - ✔✔False
✔✔The industry that builds and flies aircraft is known as aviation. - ✔✔True
MARKED A+
✔✔T/F: A travel agent is a professional who analyzes a traveler's needs and then
prices, recommends, arranges, and sells one or more components of the person's trip. -
✔✔True
✔✔T/F: Cruise lines are the fastest growing segment in the travel industry and includes
companies such as Hilton, Marriott, and Hyatt. - ✔✔False
✔✔Intermediaries are.... - ✔✔Companies that act as go-betweens, linking suppliers with
the traveling public.
✔✔Consumers are... - ✔✔That's you! You consume or use the travel product.
✔✔Business travel... - ✔✔travel related to work
✔✔T/F: tourism comes from the word tourist; therefore, it clearly implies that pleasure-
not business- is the motive for travel. - ✔✔True
✔✔A travel package is.... - ✔✔several travel components bundled together and sold as
one product.
✔✔T/F: rail travel was once the dominant form of transit-especially in Europe and Asia-
but still represents an important part of the transportation industry within travel. - ✔✔true
✔✔The distance between seat rows on an aircraft is known as: - ✔✔pitch
✔✔T/F: The person handling luggage at curbside is called skycap. - ✔✔True
✔✔T/F: Airports used by airlines for a majority of their flights are called hubs. - ✔✔True
✔✔The airline code for American Airlines is? - ✔✔AA
✔✔Companies that specialize in unsold air inventory are called: - ✔✔Consolidators
✔✔When a flight starts in one country and ends in another, it is called a(n): -
✔✔International flight
✔✔The largest hub for Delta Air Lines is in what city - ✔✔Atlanta
✔✔Air transportation that flies regularly at set, advertised times is known as: -
✔✔Scheduled service
, ✔✔The airline code for Sun Country Airlines is? - ✔✔SY
✔✔The airline code for United Airlines is? - ✔✔UN
✔✔A flight in which no stops are made is called a: - ✔✔nonstop flight
✔✔T/F: Bumped is the term used to describe what happens to a passenger when they
are not allowed to board the plane because of overbooking. - ✔✔True
✔✔What type of itinerary is when a traveler flies from Minneapolis to New York City,
stays awhile, and then returns to Minneapolis? - ✔✔Round-trip
✔✔T/F: It is possible that every person on a flight has paid a different price for that
flight. - ✔✔True
✔✔The airline code for Delta Air Lines is? - ✔✔DL
✔✔A flight in which the passenger changes planes en route is called: - ✔✔A connecting
flight
✔✔Fares that have been discounted are usually called: - ✔✔Promotional fares
✔✔One of the most important duties of the Federal Aviation Administration is to: -
✔✔Inspect aircraft and oversee maintenance
✔✔T/F: Jet lag is the feeling that occurs when a person's internal body clock is able to
set itself automatically when crossing multiple time zones. - ✔✔False
✔✔Which types of airlines usually establish their hubs at secondary airports such as
Chicago/Midway and Dallas/Love Field. - ✔✔Low fare airlines
✔✔T/F:A wide-body jet has a two-aisle configuration - ✔✔True
✔✔Passengers may smoke on which of the following airlines? - ✔✔None of the above
allow smoking
✔✔T/F: A ticket that is paid for is referred to as a revenue ticket. - ✔✔True
✔✔SN is the code for southwest Airlines - ✔✔False
✔✔The industry that builds and flies aircraft is known as aviation. - ✔✔True
