CERTIFIED TRAVEL AGENT FINALS PAPER QUESTIONS AND
SOLUTIONS MARKED A+
✔✔Which of the following is not a characteristic of a productive team? - ✔✔Team
members have individual missions.
✔✔A team should be given the freedom to act so that mistakes will be made and
lessons can be learned. - ✔✔True
✔✔When dealing with conflict, teams need to negotiate more than innovate. - ✔✔False
✔✔Which of the following describes an internal time waster that is within your contro -
✔✔Procrastination
✔✔The best way to get the job done is to do it yourself. - ✔✔False
✔✔A well-thought-out plan can shorten the gap between what you want to accomplish
and what you actually do accomplish. - ✔✔True
✔✔A tool that requires you to keep a diary of your activities to show you how you use
your time is known as a - ✔✔Time Log
✔✔By asking yourself if a task relates to your mission, you are attempting to prioritize
the task by determining its relative - ✔✔Importance
✔✔If you postpone work to the last minute, you likely will do a better job. - ✔✔False
✔✔The Pareto Principle states that - ✔✔80 percent of the work gets done in 20 percent
of the time.
✔✔Success is based on what you know. - ✔✔False
✔✔Developing your planning, conceptual and perception skills demonstrates a focus on
which of the following type of behavior? - ✔✔Intellectual
✔✔Successful people have fun at what they are doing. - ✔✔True
✔✔In general, business travelers will be least concerned with which of the following? -
✔✔economical accommodations
✔✔Which of the following is considered a psychographic characteristic? - ✔✔travel
preferences
, ✔✔Which type of traveler is most likely to seek out unique, novel, and adventurous
travel experiences? - ✔✔allocentric
✔✔In general, affinity group travelers attending a family event will be most concerned
with which of the following? - ✔✔economical transportation
✔✔Travel competes with other luxury items, such as high-end audio and video systems,
for discretionary spending. - ✔✔True
✔✔Which of the following questions is not necessary to satisfy your customer's travel
needs? - ✔✔What is the customer's annual income?
✔✔Psychocentric travelers are the first to travel to a new destination. - ✔✔False
✔✔People who are primarily worried about keeping a roof over their heads will be
equally concerned with what others think of them. - ✔✔False
✔✔Travel is sometimes awarded by companies as an incentive to achieve company
goals. - ✔✔True
✔✔Affinity group travel includes travel for people with similar hobbies or lifestyles. -
✔✔True
✔✔There's not much of a difference in the potential for fraud between doing business
face-to-face and doing business over the telephone - ✔✔False
✔✔If your agency does business via its website, you will probably have to - ✔✔All of the
above, make extra telephone calls to verify that the, information given is correct., use
AVS., exercise caution if the client has a free Web-based e-mail address.
✔✔Chip-enabled credit cards that appear on the face of your credit card can help
prevent your online payment credentials from being stolen - ✔✔False
✔✔When a corporate client wants to pay for a business trip with a credit card, - ✔✔you
should check whether he is on the approved-to-travel list and get confirmation from the
employer.
✔✔If it's difficult to obtain an authorization for a credit card charge, it's okay to complete
the transaction and get the authorization later. - ✔✔False
✔✔The first step in a face-to-face credit card transaction is to - ✔✔check that the credit
card security features indicate that the card is legitimate.
SOLUTIONS MARKED A+
✔✔Which of the following is not a characteristic of a productive team? - ✔✔Team
members have individual missions.
✔✔A team should be given the freedom to act so that mistakes will be made and
lessons can be learned. - ✔✔True
✔✔When dealing with conflict, teams need to negotiate more than innovate. - ✔✔False
✔✔Which of the following describes an internal time waster that is within your contro -
✔✔Procrastination
✔✔The best way to get the job done is to do it yourself. - ✔✔False
✔✔A well-thought-out plan can shorten the gap between what you want to accomplish
and what you actually do accomplish. - ✔✔True
✔✔A tool that requires you to keep a diary of your activities to show you how you use
your time is known as a - ✔✔Time Log
✔✔By asking yourself if a task relates to your mission, you are attempting to prioritize
the task by determining its relative - ✔✔Importance
✔✔If you postpone work to the last minute, you likely will do a better job. - ✔✔False
✔✔The Pareto Principle states that - ✔✔80 percent of the work gets done in 20 percent
of the time.
✔✔Success is based on what you know. - ✔✔False
✔✔Developing your planning, conceptual and perception skills demonstrates a focus on
which of the following type of behavior? - ✔✔Intellectual
✔✔Successful people have fun at what they are doing. - ✔✔True
✔✔In general, business travelers will be least concerned with which of the following? -
✔✔economical accommodations
✔✔Which of the following is considered a psychographic characteristic? - ✔✔travel
preferences
, ✔✔Which type of traveler is most likely to seek out unique, novel, and adventurous
travel experiences? - ✔✔allocentric
✔✔In general, affinity group travelers attending a family event will be most concerned
with which of the following? - ✔✔economical transportation
✔✔Travel competes with other luxury items, such as high-end audio and video systems,
for discretionary spending. - ✔✔True
✔✔Which of the following questions is not necessary to satisfy your customer's travel
needs? - ✔✔What is the customer's annual income?
✔✔Psychocentric travelers are the first to travel to a new destination. - ✔✔False
✔✔People who are primarily worried about keeping a roof over their heads will be
equally concerned with what others think of them. - ✔✔False
✔✔Travel is sometimes awarded by companies as an incentive to achieve company
goals. - ✔✔True
✔✔Affinity group travel includes travel for people with similar hobbies or lifestyles. -
✔✔True
✔✔There's not much of a difference in the potential for fraud between doing business
face-to-face and doing business over the telephone - ✔✔False
✔✔If your agency does business via its website, you will probably have to - ✔✔All of the
above, make extra telephone calls to verify that the, information given is correct., use
AVS., exercise caution if the client has a free Web-based e-mail address.
✔✔Chip-enabled credit cards that appear on the face of your credit card can help
prevent your online payment credentials from being stolen - ✔✔False
✔✔When a corporate client wants to pay for a business trip with a credit card, - ✔✔you
should check whether he is on the approved-to-travel list and get confirmation from the
employer.
✔✔If it's difficult to obtain an authorization for a credit card charge, it's okay to complete
the transaction and get the authorization later. - ✔✔False
✔✔The first step in a face-to-face credit card transaction is to - ✔✔check that the credit
card security features indicate that the card is legitimate.
