IPPSA Check on Learning Questions And Answers Verified 100% Correct

IPPSA Check on Learning Questions And Answers Verified 100% Correct What is the only status an assignment can be in that the Delete icon will be available? - ANSWER -Draft What Discretionary Elections Status is used to indicate that selections have been completed and finalized in order to prevent auto-submission. - ANSWER Complete An assignment may only be revoked once it has been approved. - ANSWER -True Once a Curtail/Extend action is performed with the new projected end date, what will be the new status for assignment and workflow? - ANSWER -Pending The Change Effective Date for the Change of Position must fall within what date range? - ANSWER -The Projected Begin Date and Projected End Date To depart a Member on an assignment, select _____ and _____. - ANSWER Other Actions; Depart Member To arrive a Member on an assignment, select _________ and _________' - ANSWER -Other Actions; Arrive Member Select this action to revoke the arrival at an assignment. - ANSWER -Revoke Arrival Select this action to revoke a departure for an assignment. - ANSWER -Revoke Departure When reviewing an assignment this action may be taken. - ANSWER -Add an Approver Add an Intermediate Approver Recommend Approval Recommend Denial An approver may perform these actions on a Member's assignment - ANSWER Approve Deny Back to Draft A case may be cancelled for these reasons: - ANSWER -The Case was created in error. The HR Professional feels that the Member has the ability to resolve the issue. It is a duplicate case. Where can a Member find the Top ANSWERs page relating to HR questions? - ANSWER -IPPS-A Help Center page The Member may use ____________ to search for specific HR solutions. - ANSWER -Keywords What does the Frequently Asked Questions search return? - ANSWER -Questions on the chosen topic The selection options for the Type and Detail drop-down options lists will be the same no matter what selection you make for Category. - ANSWER -False The Member receives an email notification when their case is closed. - ANSWER -True Under what conditions may a Member reopen a case created in the IPPS-A Help Center? - ANSWER -The issue concerning the closed case resurfaced or is not resolved Who has the ability to view a case upon its creation? - ANSWER -The Member for which the case was created The HR Professional or Agent who created the case An interested party who has been added to the case An HR Professional may escalate, deescalate, or reassign a case _____. - ANSWER -to any provider group according to organizational SOPs or business rules To search for a viable solution to resolve a case, an HR Professional may_____. - ANSWER -enter key words associated with the search option browse the library via FAQ search Frequently Used Solutions Before switching the Business Unit for an HR case to IT, the user should ensure that ________________. - ANSWER -the issue is a legitimate system problem In order to view documentation regarding their case sent by the HR Professional working the case, the Member must _____. - ANSWER -log into IPPS-A to access their case to view the documentation In order to reopen a case, its current status must be: - ANSWER -Closed - Resolved Closed - Canceled The system automatically populates the following email recipients. - ANSWER Member Assigned Helpdesk Agent Assigned Provider Group A case may be cancelled for these reasons: - ANSWER -The Case was created in error. It is a duplicate case. A Helpdesk Agent may perform these actions from the case toolbar. - ANSWER Spell check the case Print the case View the Member in the 360 Degree View page These fields are included in the related actions section in a help case. - ANSWER Training Payroll Benefits Correspondence access provides Members the ability to _____. - ANSWER -be a suggested recipient for email correspondence To view all the cases assigned by provider group, go to _____. - ANSWER Group Worklists Which of the following are not considered a view for cases in the My Agent Cases tile? - ANSWER -45 day one year