Operations management: - Answers The planning, scheduling, and control of the activities that
transform inputs into finished goods and services.
Supply chain management: - Answers The active management of supply chain activities and
relationships in order to maximize customer value and achieve a sustainable competitive
advantage.
Supply chain: - Answers A network of manufacturers and service providers that work together to
create products or services needed by end users. These manufacturers are linked together
through physical flows, information flows, and monetary flows.
Supply chain activities: - Answers Plan
Buy/Source
Make
Deliver
Return
Focal Firm: - Answers The organization with which one identifies when discussing supply chain
management
Upstream: - Answers Activities or firms positioned earlier in the supply chain (prior to the focal
firm)
Downstream: - Answers Activities or firms positioned later in the supply chain
1st Tier Supplier: - Answers Direct supply to the Focal Firm
2nd Tier Supplier - Answers Direct supplier to the 1st Tier Supplier
Electronic commerce: - Answers The use of computer and telecommunications technologies to
conduct business via electronic transfer of data and documents
Increasing competition and globalization: - Answers Customer demands are changing and new
competitors are entering the markets
Relationship management: - Answers Organizations must manage the relationships with their
upstream suppliers as well as their downstream customers
coordinated decision making: - Answers Systems approach to management that considers the
total impact of functional and channel partner decisions of the final customer
Structural element: - Answers Large capital investments that are difficult to reverse. Includes