NSRG 2221 Leadership and Management Problem Set
Exam Questions with All Answers Correctly Provided
Latest 2025/2026
A dispute arises between an RN and an LPN over a patient issue. The
tension continues
Between the two and begins to affect other staff members, who are drawn
into the conflict.
Over time, the team becomes polarized toward either the RN or the LPN.
How might this
Situation be prevented?
A. Expediency in responding to the initial dispute, once it became apparent
that it
Could not be resolved by the two parties themselves
B. Asking other staff members what the real issues were in the dispute
between the
RN and the LPN
C. Reassigning one of the parties to another unit when it became apparent
that the two
Individuals could not resolve the dispute themselves
D. Calling a staff meeting at the onset of the dispute to allow the team and
the RN and
LPN to discuss the initial dispute - correct answer ANS: A
The initial step in conflict resolution should have involved an expedient
response to the issues
And putting a focus on the issues involved in the dispute between the LPN
and RN through
Negotiation involving the two parties, before the dispute involved others
,A grievance brought by a staff nurse against the unit manager requires
mediation. At the first
Mediation session, the staff nurse repeatedly calls the unit manager's
actions unfair, and the
Unit manager continues to reiterate the reasons for the actions. What
would be the best course
Of action at this time?
A. Send the two disputants away to reach their own resolution.
B. Involve another staff nurse in the discussion for clarity issues.
C. Ask each party to examine their own motives and issues in the conflict.
D. Continue to listen as the parties repeat their thoughts and feelings about
the
Conflict. - correct answer ANS: C
For resolution of conflict, one should address the interests and involvement
of participants in
The conflict by examining the real issues of all parties.
The chief nursing officer decides to establish a client advocacy position in
an oncology unit.
Advocacy is best represented by:
A. Establishing private and professional networking systems.
B. Asking social services to handle clients' concerns.
C. Identifying community support groups.
D. Empowering others by promoting self-determination. - correct answer
ANS: D
Advocacy involves empowering and promoting self-determination in others.
,The complexity of the healthcare environment for consumers is increased
by:
A. Falling levels of education among the public.
B. Increased levels of poverty.
C. Complex compensatory systems and a variety of delivery systems.
D. Increased numbers of uninsured or underinsured. - correct answer
ANS: C
The complexity of options in health care and the processes and policies
involved in funding
Health services for patients, as well as fragmented relationships with a
growing variety of
Healthcare providers, contribute to the complexity of the system for
patients, especially for
Those who might need it most, such as the poor, uninsured or
underinsured, and homeless.
You are involved in designing a clinic for women in an inner-city
neighborhood. A goal of
This clinic might be:
A. Development of services that are identified in various studies as
important for this
Target group.
B. Partnership with area city councilors and health professionals to provide
services
That are consistent with their vision and funding sources.
C. Provision of immunization and addictions services and health screening
services
For women in the area.
, D. Development of services that have been identified by the women and
neighborhood
Advocates as necessary for their health care. - correct answer ANS: D
Involvement of persons in their own health care is a cornerstone of
healthcare reform and is
Important for improving health outcomes and patient experiences. While
studies and
Partnership with key informants are important sources of information in the
design of
Services, engagement of the women through their neighborhood advocates
may increase
Activation and resulting behavior. Patient activation refers to patients'
willingness and ability
To take independent actions to manage their health and care.
The nurse manager must develop a patient satisfaction survey. What is one
of the critical
Elements in selecting a patient satisfaction instrument?
A. Being able to use the same instrument for all clinical units
B. Including items that are important from the patient's perspective
C. Being able to administer the instrument before a patient's discharge from
the
Hospital
D. Being sure that the reading level is no higher than third grade - correct
answer ANS: B
Because satisfaction is a measure of service and service is a measure of
perception of what
Matters to the patient, to measure satisfaction, surveys must include items
that reflect the
Exam Questions with All Answers Correctly Provided
Latest 2025/2026
A dispute arises between an RN and an LPN over a patient issue. The
tension continues
Between the two and begins to affect other staff members, who are drawn
into the conflict.
Over time, the team becomes polarized toward either the RN or the LPN.
How might this
Situation be prevented?
A. Expediency in responding to the initial dispute, once it became apparent
that it
Could not be resolved by the two parties themselves
B. Asking other staff members what the real issues were in the dispute
between the
RN and the LPN
C. Reassigning one of the parties to another unit when it became apparent
that the two
Individuals could not resolve the dispute themselves
D. Calling a staff meeting at the onset of the dispute to allow the team and
the RN and
LPN to discuss the initial dispute - correct answer ANS: A
The initial step in conflict resolution should have involved an expedient
response to the issues
And putting a focus on the issues involved in the dispute between the LPN
and RN through
Negotiation involving the two parties, before the dispute involved others
,A grievance brought by a staff nurse against the unit manager requires
mediation. At the first
Mediation session, the staff nurse repeatedly calls the unit manager's
actions unfair, and the
Unit manager continues to reiterate the reasons for the actions. What
would be the best course
Of action at this time?
A. Send the two disputants away to reach their own resolution.
B. Involve another staff nurse in the discussion for clarity issues.
C. Ask each party to examine their own motives and issues in the conflict.
D. Continue to listen as the parties repeat their thoughts and feelings about
the
Conflict. - correct answer ANS: C
For resolution of conflict, one should address the interests and involvement
of participants in
The conflict by examining the real issues of all parties.
The chief nursing officer decides to establish a client advocacy position in
an oncology unit.
Advocacy is best represented by:
A. Establishing private and professional networking systems.
B. Asking social services to handle clients' concerns.
C. Identifying community support groups.
D. Empowering others by promoting self-determination. - correct answer
ANS: D
Advocacy involves empowering and promoting self-determination in others.
,The complexity of the healthcare environment for consumers is increased
by:
A. Falling levels of education among the public.
B. Increased levels of poverty.
C. Complex compensatory systems and a variety of delivery systems.
D. Increased numbers of uninsured or underinsured. - correct answer
ANS: C
The complexity of options in health care and the processes and policies
involved in funding
Health services for patients, as well as fragmented relationships with a
growing variety of
Healthcare providers, contribute to the complexity of the system for
patients, especially for
Those who might need it most, such as the poor, uninsured or
underinsured, and homeless.
You are involved in designing a clinic for women in an inner-city
neighborhood. A goal of
This clinic might be:
A. Development of services that are identified in various studies as
important for this
Target group.
B. Partnership with area city councilors and health professionals to provide
services
That are consistent with their vision and funding sources.
C. Provision of immunization and addictions services and health screening
services
For women in the area.
, D. Development of services that have been identified by the women and
neighborhood
Advocates as necessary for their health care. - correct answer ANS: D
Involvement of persons in their own health care is a cornerstone of
healthcare reform and is
Important for improving health outcomes and patient experiences. While
studies and
Partnership with key informants are important sources of information in the
design of
Services, engagement of the women through their neighborhood advocates
may increase
Activation and resulting behavior. Patient activation refers to patients'
willingness and ability
To take independent actions to manage their health and care.
The nurse manager must develop a patient satisfaction survey. What is one
of the critical
Elements in selecting a patient satisfaction instrument?
A. Being able to use the same instrument for all clinical units
B. Including items that are important from the patient's perspective
C. Being able to administer the instrument before a patient's discharge from
the
Hospital
D. Being sure that the reading level is no higher than third grade - correct
answer ANS: B
Because satisfaction is a measure of service and service is a measure of
perception of what
Matters to the patient, to measure satisfaction, surveys must include items
that reflect the
