Six Sigma Black Belt
"Six Sigma" measures the capability of a process to perform defect-free work with a
failure rate of: - answer3.4 parts per million
The goal of Six Sigma is improved: - answer Process performance and increased
customer satisfaction
Reducing poor quality is accomplished by: - answer• Understanding who your
customers are
• Understanding customer feedback, called
the Voice of the Customer
• Prioritizing issues
Six Sigma designates clear roles for people within the project using: - answer Colored
Belts
In statistics, ________ is a measure that is used to quantify the amount of variation or
dispersion of a set of data values. - answerSigma
"The objective of an organization is the optimization of the total system and not the
optimization of individual subsystems." - answerTheory of optimization
(PDCA) Cycle stands for: - answerPlan , Do, Check, Act
By using _____________________, organizations can discover internal problems that
may or may not be apparent. - answerresearch and data collection
The Six Sigma problem solving strategy all begins with a simple equation: - answery =
f(x)
For y = f(x), the Y represents: - answerThe desired outcome, result, or goal you want to
achieve.
Defining the _________ includes what the customers' requirements are for product and
what their expectations are: both positive and negative. - answerVoice of the Customer
(VOC)
How can you collect data to determine the needs of the customer and the Voice of the
Customer? - answerSurveys, interviews, in person, focus groups, email, or phone
Six Sigma team formation typically consists of: - answerStakeholders, executives,
champions, and team members (yellow belts) who are led by a green belt or black belt.
, _____ refers to a difference from the expected or likely outcome. - answerVariation
"Quality" is not about products being accurate as you see it, but rather: - answerAs the
customer sees it
Lean Methodology works on the basis of improving quality by: - answerEliminating
waste
In Lean, _____ is unevenness in work demand or work flow. - answerMura
When a company undertakes a Six Sigma project they must start by investing in: -
answerTheir employees (Training & Awareness)
The person who sponsors the Six Sigma project is: - answerThe Champion
Manager or member of the operational team that currently has responsibility for the part
of the business about to be improved: - answerProcess Owner
Regular __________ is vital throughout the six sigma project. - answerCommunication
Every Six Sigma project will follow the same process in a systematic and uniform
method known as: - answerDMAIC
DMAIC stands for: - answerDefine
Measure
Analyze
Improve
Control
This stage of DMAIC is where the starting point metrics are recorded to baseline the
current performance level and constraints of the process to be worked upon. -
answerMeasure
This stage reviews the metrics, and using a variety of tools, gains an understanding of
the cause and effects interactivity within the system being looked at. - answerAnalyze
This uses the information found in your analysis and develops possible solutions. -
answerImprove
Sometimes a need arises where no existing process for undertaking an activity or
achieving a customer-needed output exists. In this case you would use __________
instead of DMAIC - answerDMADV
Define
Measure
"Six Sigma" measures the capability of a process to perform defect-free work with a
failure rate of: - answer3.4 parts per million
The goal of Six Sigma is improved: - answer Process performance and increased
customer satisfaction
Reducing poor quality is accomplished by: - answer• Understanding who your
customers are
• Understanding customer feedback, called
the Voice of the Customer
• Prioritizing issues
Six Sigma designates clear roles for people within the project using: - answer Colored
Belts
In statistics, ________ is a measure that is used to quantify the amount of variation or
dispersion of a set of data values. - answerSigma
"The objective of an organization is the optimization of the total system and not the
optimization of individual subsystems." - answerTheory of optimization
(PDCA) Cycle stands for: - answerPlan , Do, Check, Act
By using _____________________, organizations can discover internal problems that
may or may not be apparent. - answerresearch and data collection
The Six Sigma problem solving strategy all begins with a simple equation: - answery =
f(x)
For y = f(x), the Y represents: - answerThe desired outcome, result, or goal you want to
achieve.
Defining the _________ includes what the customers' requirements are for product and
what their expectations are: both positive and negative. - answerVoice of the Customer
(VOC)
How can you collect data to determine the needs of the customer and the Voice of the
Customer? - answerSurveys, interviews, in person, focus groups, email, or phone
Six Sigma team formation typically consists of: - answerStakeholders, executives,
champions, and team members (yellow belts) who are led by a green belt or black belt.
, _____ refers to a difference from the expected or likely outcome. - answerVariation
"Quality" is not about products being accurate as you see it, but rather: - answerAs the
customer sees it
Lean Methodology works on the basis of improving quality by: - answerEliminating
waste
In Lean, _____ is unevenness in work demand or work flow. - answerMura
When a company undertakes a Six Sigma project they must start by investing in: -
answerTheir employees (Training & Awareness)
The person who sponsors the Six Sigma project is: - answerThe Champion
Manager or member of the operational team that currently has responsibility for the part
of the business about to be improved: - answerProcess Owner
Regular __________ is vital throughout the six sigma project. - answerCommunication
Every Six Sigma project will follow the same process in a systematic and uniform
method known as: - answerDMAIC
DMAIC stands for: - answerDefine
Measure
Analyze
Improve
Control
This stage of DMAIC is where the starting point metrics are recorded to baseline the
current performance level and constraints of the process to be worked upon. -
answerMeasure
This stage reviews the metrics, and using a variety of tools, gains an understanding of
the cause and effects interactivity within the system being looked at. - answerAnalyze
This uses the information found in your analysis and develops possible solutions. -
answerImprove
Sometimes a need arises where no existing process for undertaking an activity or
achieving a customer-needed output exists. In this case you would use __________
instead of DMAIC - answerDMADV
Define
Measure
