Lean Six Sigma Black Belt
Acronym/meaning of the 8 wastes: - answer "D.O.W.N.T.I.M.E."
Defects
Over Production
Wait Time
Non-utilized
Transportation
Inventories
Motion
Extras
SIPOC - answer Suppliers, Inputs, Process, Outputs, and Customers
Used to identify internal and external customer needs. A process to use with other lean
tools for process improvement
DMAIC - answerDefine, Measure, Analyze, Improve, Control:
Usually for Existing/Old products for processes & mostly @ floor/office
DMADV - answerDefine, Measure, Analyze, Design, Validate:
Typically for Upcoming / New products or processes
MMMM has what two meanings in "ops" vs. in the "office" - answerMan, Material,
Machine, Method in ops... OR...
Man, Material, Metrics, Missing in the office
Lean focuses on what? and 6 Sigma focuses on what? - answerEliminating waste &
reducing cycle time and
Delivery of near-perfect products or services by reducing defects & deviation.
Lean Principles? - answer1) Specify Value through the eyes of the customer
2) Identify the Value Stream (end-to-end process)
3) Identify and eliminate waste
4) Make Value Flow at the Pull/Demand of the Customer
5) Create or enhance Process Flexibility
6) Common Sense and Business Sense Prevail
7) Involve Associates (Cross representation)
8) Create a Visual Management System
9) Do Not Reward Overcoming, Drive Root Cause Elimination
10) Continuously Improve in Pursuit of Perfection
11) Don't Fool Yourself
, Name the "Lean Principle" that really stands out compared to ITIL incidents, work
arounds, and problem solving: - answerDo Not Reward Overcoming, Drive Root Cause
Elimination
Kanban is a - answervisual maintenance system
3 R's of Gemba-Oriented thinking - answerFind Real place
Real thing
Real facts
5 Whys: ask why till root cause! Not just 5 but at least - answerMMMM's and Mother
nature AKA
Mother Nature, Man, Method, Material, Machine
A3 is named after what? - answer1 by 17 inch drawer in a copier
A3 is a great template for what purpose on a ? page - answerproblem solving on 11x17"
page
*In what ways do projects fail? - answerScope Creep/Scoping issues typically
*Process is a function of converting - answerinputs (Xs) into outputs (KPOVs or Ys)
*KPOV stands for what? - answerKey Process Output Variables
*X is a(n) _______// Y is a(n) _________? - answerInput // output
*Which form of commo is most permanent? - answerWritten
Add an S to RACI - RASCI: what do they mean - answerResponsible, Accountable,
Support, Consult, Informed
types of savings? - answerHard Savings, Customer experience, and cost avoidance
Customer satisfaction type of justifiable "savings"? True / False? - answerTrue
What type of savings is a killed safety issue? - answer"cost avoidance"
SIPOC stands for what and is a what? - answerSupplier, Input, Process, Output,
Customer and is a
high level mapping of current state
D in DMAIC is what? - answerDefining (describe the problem)
DMAIC Stands for what? - answerDefine, Measure, Analyze, Improve, & Control
Acronym/meaning of the 8 wastes: - answer "D.O.W.N.T.I.M.E."
Defects
Over Production
Wait Time
Non-utilized
Transportation
Inventories
Motion
Extras
SIPOC - answer Suppliers, Inputs, Process, Outputs, and Customers
Used to identify internal and external customer needs. A process to use with other lean
tools for process improvement
DMAIC - answerDefine, Measure, Analyze, Improve, Control:
Usually for Existing/Old products for processes & mostly @ floor/office
DMADV - answerDefine, Measure, Analyze, Design, Validate:
Typically for Upcoming / New products or processes
MMMM has what two meanings in "ops" vs. in the "office" - answerMan, Material,
Machine, Method in ops... OR...
Man, Material, Metrics, Missing in the office
Lean focuses on what? and 6 Sigma focuses on what? - answerEliminating waste &
reducing cycle time and
Delivery of near-perfect products or services by reducing defects & deviation.
Lean Principles? - answer1) Specify Value through the eyes of the customer
2) Identify the Value Stream (end-to-end process)
3) Identify and eliminate waste
4) Make Value Flow at the Pull/Demand of the Customer
5) Create or enhance Process Flexibility
6) Common Sense and Business Sense Prevail
7) Involve Associates (Cross representation)
8) Create a Visual Management System
9) Do Not Reward Overcoming, Drive Root Cause Elimination
10) Continuously Improve in Pursuit of Perfection
11) Don't Fool Yourself
, Name the "Lean Principle" that really stands out compared to ITIL incidents, work
arounds, and problem solving: - answerDo Not Reward Overcoming, Drive Root Cause
Elimination
Kanban is a - answervisual maintenance system
3 R's of Gemba-Oriented thinking - answerFind Real place
Real thing
Real facts
5 Whys: ask why till root cause! Not just 5 but at least - answerMMMM's and Mother
nature AKA
Mother Nature, Man, Method, Material, Machine
A3 is named after what? - answer1 by 17 inch drawer in a copier
A3 is a great template for what purpose on a ? page - answerproblem solving on 11x17"
page
*In what ways do projects fail? - answerScope Creep/Scoping issues typically
*Process is a function of converting - answerinputs (Xs) into outputs (KPOVs or Ys)
*KPOV stands for what? - answerKey Process Output Variables
*X is a(n) _______// Y is a(n) _________? - answerInput // output
*Which form of commo is most permanent? - answerWritten
Add an S to RACI - RASCI: what do they mean - answerResponsible, Accountable,
Support, Consult, Informed
types of savings? - answerHard Savings, Customer experience, and cost avoidance
Customer satisfaction type of justifiable "savings"? True / False? - answerTrue
What type of savings is a killed safety issue? - answer"cost avoidance"
SIPOC stands for what and is a what? - answerSupplier, Input, Process, Output,
Customer and is a
high level mapping of current state
D in DMAIC is what? - answerDefining (describe the problem)
DMAIC Stands for what? - answerDefine, Measure, Analyze, Improve, & Control
