ALBERTA BASIC SECURITY TRAINING EXAM
QUESTIONS AND CORRECT ANSWERS
why should SPs consider the factors of time and distance when accessing a
situation?
a. these factors provide a clue to the subjects intentions
b. these factors provide information about the subjects motives
c. these factors determine
whether an SP must respond immediately or
may employ a delay in response
d. all of the
above - CORRECT ANSWER-c. these factors determine
whether an SP must respond immediately or may employ a delay in
response
what must an SP ensure before disengaging from a situation?
a. adequate control of the subject
b. the safety of the public
c. SPs own safety and that of the public
d. requirementsin the operational policies - CORRECT ANSWER-c.
SPs own safety and that of the public
what is the goal of tactical communication?
a. to gain
voluntary compliance of the part of a subject by skillfully
managing his or her behaviour
b. to ensure that all SPs on the same shift use the same tactics when
dealing with non compliant subjects
c. to ensure that all SPs go through a desicion making process before
deciding how to deal with non compliant subject
d. all of the
above - CORRECT ANSWER-a. to gain voluntary
compliance of the part of a subject by skillfully managing his or her
behaviour
,the three general strategies in tactical communication are:
a. bonding, purpose, resolution
b. initial intervention, persuasion, defusing challenge
c. eye contact, rapport questioning
d. persuasion, negotiation, decision- CORRECT ANSWER-b. initial
intervention, persuasion, defusing challenge
the "ear doctor" technique in tactical communication involves:
a. ignoring the verbal attacks by the subject
b. repeating your request
c. re-asserting your professional presence
d. all of the above - CORRECT ANSWER-b. repeating your request
the "teacher" technique in tactical communication involves:
a. explaining why the subject must do what you have asked them to do
b. allowing a passive resistant subject to save face
c. explaining how the subjects behaviour violates the law/policy/ procedures
d. (a) and (c) - CORRECT ANSWER-d. (a) and (c)
what does "escalate your response" mean
a. calling the police or supervisor
b. heightening your state of alert and readiness
c. intensifying your scrutiny of the subject
d. increasing the
volume of your voice when giving directions or
commands - CORRECT ANSWER-a. calling the police or supervisor
deflecting is a way of defusing challenge by allowing the subject to release
energy through words
a. true
, b. false - CORRECT ANSWER-b. false
if a subject protests for long the SP should acknowledge his comments in
order to show empathy
a. true
b. false - CORRECT ANSWER-b. false
which tactical communication technique involves turning aside the other
persons comments and not reacting to them?
a. empathizing
b. bonding
c. deflecting
d. establishing rapport - CORRECT ANSWER-c. deflecting
the effective organized competent and business like pracitioner is called
a. stereotype
b. profesional
c. bias.
d. deportment - CORRECT ANSWER-b. profesional
SP must produce their security worker licence only if requested by a police
officer or a personnel of a regulator agency
a. true
b. false - CORRECT ANSWER-a. true
how should SPs begin encounters with a subject?
a. by describing the course of action that the SPs would like the other person
to take
b. by correctly identifying themselves including their function and main
concern
QUESTIONS AND CORRECT ANSWERS
why should SPs consider the factors of time and distance when accessing a
situation?
a. these factors provide a clue to the subjects intentions
b. these factors provide information about the subjects motives
c. these factors determine
whether an SP must respond immediately or
may employ a delay in response
d. all of the
above - CORRECT ANSWER-c. these factors determine
whether an SP must respond immediately or may employ a delay in
response
what must an SP ensure before disengaging from a situation?
a. adequate control of the subject
b. the safety of the public
c. SPs own safety and that of the public
d. requirementsin the operational policies - CORRECT ANSWER-c.
SPs own safety and that of the public
what is the goal of tactical communication?
a. to gain
voluntary compliance of the part of a subject by skillfully
managing his or her behaviour
b. to ensure that all SPs on the same shift use the same tactics when
dealing with non compliant subjects
c. to ensure that all SPs go through a desicion making process before
deciding how to deal with non compliant subject
d. all of the
above - CORRECT ANSWER-a. to gain voluntary
compliance of the part of a subject by skillfully managing his or her
behaviour
,the three general strategies in tactical communication are:
a. bonding, purpose, resolution
b. initial intervention, persuasion, defusing challenge
c. eye contact, rapport questioning
d. persuasion, negotiation, decision- CORRECT ANSWER-b. initial
intervention, persuasion, defusing challenge
the "ear doctor" technique in tactical communication involves:
a. ignoring the verbal attacks by the subject
b. repeating your request
c. re-asserting your professional presence
d. all of the above - CORRECT ANSWER-b. repeating your request
the "teacher" technique in tactical communication involves:
a. explaining why the subject must do what you have asked them to do
b. allowing a passive resistant subject to save face
c. explaining how the subjects behaviour violates the law/policy/ procedures
d. (a) and (c) - CORRECT ANSWER-d. (a) and (c)
what does "escalate your response" mean
a. calling the police or supervisor
b. heightening your state of alert and readiness
c. intensifying your scrutiny of the subject
d. increasing the
volume of your voice when giving directions or
commands - CORRECT ANSWER-a. calling the police or supervisor
deflecting is a way of defusing challenge by allowing the subject to release
energy through words
a. true
, b. false - CORRECT ANSWER-b. false
if a subject protests for long the SP should acknowledge his comments in
order to show empathy
a. true
b. false - CORRECT ANSWER-b. false
which tactical communication technique involves turning aside the other
persons comments and not reacting to them?
a. empathizing
b. bonding
c. deflecting
d. establishing rapport - CORRECT ANSWER-c. deflecting
the effective organized competent and business like pracitioner is called
a. stereotype
b. profesional
c. bias.
d. deportment - CORRECT ANSWER-b. profesional
SP must produce their security worker licence only if requested by a police
officer or a personnel of a regulator agency
a. true
b. false - CORRECT ANSWER-a. true
how should SPs begin encounters with a subject?
a. by describing the course of action that the SPs would like the other person
to take
b. by correctly identifying themselves including their function and main
concern
