ECU OMGT QUIZ 2 ELLIS STUDY GUIDE
support process - Answer -a process that performs necessary, albeit not value-added
primary process - Answer -a process that addresses the main value-added activities of
an organization
Mapping - Answer -Specifically creates a common understanding of the content of the
process
ALWAYS internal, never external
Swim Lane - Answer -IT IS A PROCESS MAP
-informational
-physical
-monetary
You have 300 customers to help, and you have five employees. Each is working for four
hours at seven dollars an hour. - Answer -Sales/labor, material, and machine costs
300/ (5x7x4)= 300/140= 2.1428
Efficiency - Answer -a measure of process performance, the ratio of actual outputs to
standard output
Efficiency Math problem: 20 operation hours, and the water turns off every 10 hours for
30 minutes. What is your efficiency? - Answer -efficiency= (actual outputs/standards)
30 minutes twice a day= one hour less than operating hours.
Operating at 19 hours a day, even though operating hours are 20.
19 hours/20 hours= .95= 95% efficiency
Six Sigma Process - Answer --DEFINE (not design)
-Measure
-Analyze
-Improve
-Control
Six Sigma People - Answer --Champion: senior executive
-Master Black Belt: Full-time Six Sigma expert
-Black Belt: Fully trained Six Sigma expert
-Green Belt: Individuals with basic Six Sigma training
-Team Members: Six Sigma project members
(further down, less proficient)
Total Quality Management (TQM) - Answer --a managerial approach in which an entire
organization is managed so that it excels in all quality dimensions that are important to
customers
support process - Answer -a process that performs necessary, albeit not value-added
primary process - Answer -a process that addresses the main value-added activities of
an organization
Mapping - Answer -Specifically creates a common understanding of the content of the
process
ALWAYS internal, never external
Swim Lane - Answer -IT IS A PROCESS MAP
-informational
-physical
-monetary
You have 300 customers to help, and you have five employees. Each is working for four
hours at seven dollars an hour. - Answer -Sales/labor, material, and machine costs
300/ (5x7x4)= 300/140= 2.1428
Efficiency - Answer -a measure of process performance, the ratio of actual outputs to
standard output
Efficiency Math problem: 20 operation hours, and the water turns off every 10 hours for
30 minutes. What is your efficiency? - Answer -efficiency= (actual outputs/standards)
30 minutes twice a day= one hour less than operating hours.
Operating at 19 hours a day, even though operating hours are 20.
19 hours/20 hours= .95= 95% efficiency
Six Sigma Process - Answer --DEFINE (not design)
-Measure
-Analyze
-Improve
-Control
Six Sigma People - Answer --Champion: senior executive
-Master Black Belt: Full-time Six Sigma expert
-Black Belt: Fully trained Six Sigma expert
-Green Belt: Individuals with basic Six Sigma training
-Team Members: Six Sigma project members
(further down, less proficient)
Total Quality Management (TQM) - Answer --a managerial approach in which an entire
organization is managed so that it excels in all quality dimensions that are important to
customers
