BCOM 3360 final review Exam 2026
Questions and Answers
When using the direct approach for negative messages, you should do which of the
following? - Correct answer-open with the bad news
which of the following goals may NOT be appropriate when communicating
negative information - Correct answer-to reduce or eliminate the need for future
correspondence on the matter
when using the direct approach for negative messages, you should do which of the
following? - Correct answer-maintain a calm professional tone
which of the following is true for routine negative responses - Correct answer-the
direct approach works best
what is the best way to deny a requested raise? - Correct answer-in person
in a crisis, which general rule about communicating with employees may have to
be overlooked for the sake of health, safety, or time constraints - Correct answer-
communication with employees about bad news should be delivered in person
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, if appropriate the closing of a direct negative message might benefit from the
inclusion of - Correct answer-an alternative solution
john became frustrated with an angry customer and responded with abusive
language. the worst thing about john's response is it could result in - Correct
answer-the customer accusing john of defamation
when you are writing to reject a job application, which of these is considered the
BEST strategy - Correct answer-use an indirect approach to soften the blow
which of the following is true regarding social networking recommendations -
Correct answer-you can write as little as a one sentence recommendation in a
social network
messages using the indirect approach open with an - Correct answer-buffer
which of these is a guideline to follow when communicating negative organization
news in a crisis situation? - Correct answer-get top management involved
immediately
stan is preparing a message by using the interest and desire sections of the AIDA
model to demonstrate that he has good reason for making the request and sharing
what he knows about the situation. what type of persuasive business message is
stan preparing? - Correct answer-a request for action
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
Questions and Answers
When using the direct approach for negative messages, you should do which of the
following? - Correct answer-open with the bad news
which of the following goals may NOT be appropriate when communicating
negative information - Correct answer-to reduce or eliminate the need for future
correspondence on the matter
when using the direct approach for negative messages, you should do which of the
following? - Correct answer-maintain a calm professional tone
which of the following is true for routine negative responses - Correct answer-the
direct approach works best
what is the best way to deny a requested raise? - Correct answer-in person
in a crisis, which general rule about communicating with employees may have to
be overlooked for the sake of health, safety, or time constraints - Correct answer-
communication with employees about bad news should be delivered in person
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, if appropriate the closing of a direct negative message might benefit from the
inclusion of - Correct answer-an alternative solution
john became frustrated with an angry customer and responded with abusive
language. the worst thing about john's response is it could result in - Correct
answer-the customer accusing john of defamation
when you are writing to reject a job application, which of these is considered the
BEST strategy - Correct answer-use an indirect approach to soften the blow
which of the following is true regarding social networking recommendations -
Correct answer-you can write as little as a one sentence recommendation in a
social network
messages using the indirect approach open with an - Correct answer-buffer
which of these is a guideline to follow when communicating negative organization
news in a crisis situation? - Correct answer-get top management involved
immediately
stan is preparing a message by using the interest and desire sections of the AIDA
model to demonstrate that he has good reason for making the request and sharing
what he knows about the situation. what type of persuasive business message is
stan preparing? - Correct answer-a request for action
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
