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MHA 702 CH 12 Exam Questions and Answers 100% Pass |Verified & Updated|ACTUAL 2025/2026 Cheat Sheet

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MHA 702 CH 12 Exam Questions and Answers 100% Pass |Verified & Updated|ACTUAL 2025/2026 Cheat Sheet

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MHA 702 CH 12
Study online at https://quizlet.com/_hsdduf

1. Many contemporary healthcare organizations are administered through
state and local governments and therefore are governed by a personnel ad-
ministration process known as the_____.: civil service system.
2. Civil service systems are defined by either state or local laws and are overseen
by a body that is typically referred to as a ____.: civil service commission
3. Some of the main features of personnel administration governed by civil
service law include ____.: position classification, compensation, hiring, promotion, and dismissal
4. Civil service systems are used primarily by _____ and agencies of the federal
and state government such as USPS.: government employers
5. Position classifications usually have: numbers or letters or both
6. _____ is based on the position classification and hiring promotion and dis-
missal are all controlled in these systems.: compensation
7. Contemporary state and local healthcare organizations that are governed by
civil service law are likely to be at least partially publicly funded. Examples of
such organizations include _____.: hospitals operated by state and local governments, state and local
health departments, and mental health clinics
8. Employees working in healthcare organizations that are covered by civil ser-
vice are _____, even though they may not seem to fit the stereotypical role of a
government worker.: government employees
9. A merit-based system began in 1789 and evolved until the: 1880s
10. The american ware introduced problems for merit based systems. In the
years following the end of the war, federal workers were hired on bases other
than merit. This approach allowed officials in the federal government to reward
friends by giving them jobs, this is known as: spoils sytem
11. Senator G. H. Pendleton of Ohio, introduced a _____ in 1881.: civil service reform bil
12. Congress did not create civil service legislation when the bill was first intro-
duced in 1881, and because of this the new merit system in federal service was
enacted in: 1883
13. The basic principles established by the civil service act has not changed
in: 130+ years
14. Almost 1.4 million people in the United States are employed by ____.: publicly
administered state and local healthcare organizations
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, MHA 702 CH 12
Study online at https://quizlet.com/_hsdduf

15. The modern era of ____ began in 1938.: personnel administration
16. In 1938, Corruption had reentered the process of ____.: hiring government workers
17. Beginning in the late 1950s, the focus of federal personnel activities shifted
to ____.: attracting and retaining highly qualified employees.
18. Reforms of the federal civil service system were made between 1977 and
1979. These reforms reshaped the institutions responsible for the merit sys-
tem ideal and launched the federal personnel management system in a new
direction.:
19. _____ marked the beginning of a period of change for government personnel
management.: The Civil Service Reform Act of 1978
20. The intent of the civil service reform act of 1978 was to ____.: strengthen and diversify
the federal civil service system
21. Before civil service systems were adopted by state and local governments,
people were hired and fired largely on the basis of____.: the spoils system
22. The civil service systems that cover most state and local public employees
evolved in the ____.: late 1800s
23. Under the spoils system, elected officials felt ____.: they had the right to reward their
friends and supporters with government jobs
24. The impetus for reform can be traced back to 1877 through the actions of
the ____.: New York Civil Service Reform Association
25. The hard work of NY civil service reform association led to the elimination of
the_____.: spoils system and the establishment of merit principles for public service employees in New York City
and New York State
26. The basic structure of the traditional civil service system evolved as a series
of rules that were designed so that ____.: all employees were treated in a similar manner
27. This basic organizing approach of the css included common salary structures
and position classifications that were based on___.: employee responsibilities.
28. Furthermore,____ was enforced by a civil service commission.: job security
29. The overarching goals of contemporary civil service systems remain remark-
ably similar to those that existed at the beginning of the movement. These
goals include ____.: recruiting and promoting professionally trained employees and insulating them from
political pressures
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