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Quality Management Theorists Overview UPDATED ACTUAL Questions and CORRECT Answers

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Quality Management Theorists Overview UPDATED ACTUAL Questions and CORRECT Answers

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Institution: Quality Management
Course: Quality Management

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Uploaded on: October 20, 2025
Number of pages: 3
Written in: 2025/2026
Type: Exam (elaborations)
Contains: Questions & answers

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quality management
quality management theorists overview

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Quality Management Theorists Overview
UPDATED ACTUAL Questions and
CORRECT Answers
Healthcare Quality Definition - CORRECT ANSWER - Degree services increase desired
outcomes, aligned with professional knowledge.

IOM Six Aims of Healthcare Quality - CORRECT ANSWER - Safe, Effective, Patient
Centered, Timely, Efficient, Equitable

Abraham Flexnor - CORRECT ANSWER - Studied hospital outcomes for improvement,
part of quality theorists

Earnest Armory Codman - CORRECT ANSWER - Founded Hospital Standardization
program, Joint Commission

Walter Shewhart - CORRECT ANSWER - Introduced Plan-Do-Check-Act cycle,
scientific method principles

W. Edwards Deming - CORRECT ANSWER - Introduced statistical process in industrial
quality, 14 points of management

Joseph M Juran - CORRECT ANSWER - Introduced Total Quality Control, emphasized
organizational participation

Philip P Crosby - CORRECT ANSWER - Added financial consequences to quality
improvement principles

Quality Assurance - CORRECT ANSWER - Focuses on negative events, sentinel events,
aims for quality monitoring

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