SFDC: Admin 201 Part IV UPDATED
ACTUAL Questions and CORRECT
Answers
What is true when assigning a Task to a Group in SF? - CORRECT ANSWER Each
member of the group is assigned a copy of the task
The Support Manager has requested that all cases that are not updated by a Support rep within 6
hours of creation should be re-assigned ownership to the Tier 2 Executive Support Queue. Which
support solution should be utilized in Salesforce to fulfill this request? - CORRECT
ANSWER Escalation Rule
You have a time-based workflow action scheduled to fire tomorrow and it is visible in the Time-
Based Workflow Queue. What is true, if the criteria for this time-based workflow action is no
longer valid once you update the record today? - CORRECT ANSWER The time-based
workflow action will be removed from the Time-Based Workflow Queue and will no longer
display, since the criteria for this action is no longer valid
A user needs to be able to delete Cases in Salesforce. Which Security settings can accommodate
this request? - CORRECT ANSWER Security settings to let a user delete cases would be
accessing Profile or Permission Set
Can Profiles, Permission Sets, or Roles be used to set CRUD? - CORRECT
ANSWER Only Profiles and Permission Sets can be used to set CRUD
Website visitors fill out a web-to-case form on your company's website to submit a new case.
They often call to be sure the case has been received. The Support Manager wants to eliminate
these unnecessary calls into support and asks if an email can be sent back to the submitter of the
case to let them know their case has been received and they will be contacted soon.
What Salesforce support feature would you implement to satisfy this request? - CORRECT
ANSWER Auto-Response Rules allow for users to confirm their case-form submission
through SF web to case form
, The Chief Marketing Officer needs to see the daily response rate for campaigns, and wants to
track this historically, in order to monitor trends over time. What analytics feature in Salesforce
would you use to satisfy this request? - CORRECT ANSWER Reporting Snapshot
What is a Reporting Snapshot? - CORRECT ANSWER A reporting snapshot lets you
report on historical data. Authorized users can save tabular or summary report results to fields on
a custom object, then map those fields to corresponding fields on a target object.
They can then schedule when to run the report to load the custom object's fields with the report's
data. Reporting snapshots enable you to work with report data similarly to how you work with
other records in Salesforce
The Director of IT has asked that you set all Salesforce System Administrators to where their
Salesforce passwords never expire.
All of these users currently have the Standard Profile of System Administrator. What would you
need to do to fulfill this request? - CORRECT ANSWER Set the password to never expire
in the standard System Administrator profile, under the Password Policies section of the profile
Another way to accomplish this would be to clone the Standard System Administrator Profile to
make a new Custom Profile
The IT Director has mandated that all records in SFDC must be backed up weekly. Which Data
Management tool can meet this requirement? - CORRECT ANSWER Data Export can
handle schedule backups for data
Can the Process Builder post a message to Chatter? - CORRECT ANSWER The Process
Builder can post a message to Chatter, as an Action Type
What relationship supports roll-up summary fields? - CORRECT ANSWER Master-Detail
Relationship supports roll-up summary fields
ACTUAL Questions and CORRECT
Answers
What is true when assigning a Task to a Group in SF? - CORRECT ANSWER Each
member of the group is assigned a copy of the task
The Support Manager has requested that all cases that are not updated by a Support rep within 6
hours of creation should be re-assigned ownership to the Tier 2 Executive Support Queue. Which
support solution should be utilized in Salesforce to fulfill this request? - CORRECT
ANSWER Escalation Rule
You have a time-based workflow action scheduled to fire tomorrow and it is visible in the Time-
Based Workflow Queue. What is true, if the criteria for this time-based workflow action is no
longer valid once you update the record today? - CORRECT ANSWER The time-based
workflow action will be removed from the Time-Based Workflow Queue and will no longer
display, since the criteria for this action is no longer valid
A user needs to be able to delete Cases in Salesforce. Which Security settings can accommodate
this request? - CORRECT ANSWER Security settings to let a user delete cases would be
accessing Profile or Permission Set
Can Profiles, Permission Sets, or Roles be used to set CRUD? - CORRECT
ANSWER Only Profiles and Permission Sets can be used to set CRUD
Website visitors fill out a web-to-case form on your company's website to submit a new case.
They often call to be sure the case has been received. The Support Manager wants to eliminate
these unnecessary calls into support and asks if an email can be sent back to the submitter of the
case to let them know their case has been received and they will be contacted soon.
What Salesforce support feature would you implement to satisfy this request? - CORRECT
ANSWER Auto-Response Rules allow for users to confirm their case-form submission
through SF web to case form
, The Chief Marketing Officer needs to see the daily response rate for campaigns, and wants to
track this historically, in order to monitor trends over time. What analytics feature in Salesforce
would you use to satisfy this request? - CORRECT ANSWER Reporting Snapshot
What is a Reporting Snapshot? - CORRECT ANSWER A reporting snapshot lets you
report on historical data. Authorized users can save tabular or summary report results to fields on
a custom object, then map those fields to corresponding fields on a target object.
They can then schedule when to run the report to load the custom object's fields with the report's
data. Reporting snapshots enable you to work with report data similarly to how you work with
other records in Salesforce
The Director of IT has asked that you set all Salesforce System Administrators to where their
Salesforce passwords never expire.
All of these users currently have the Standard Profile of System Administrator. What would you
need to do to fulfill this request? - CORRECT ANSWER Set the password to never expire
in the standard System Administrator profile, under the Password Policies section of the profile
Another way to accomplish this would be to clone the Standard System Administrator Profile to
make a new Custom Profile
The IT Director has mandated that all records in SFDC must be backed up weekly. Which Data
Management tool can meet this requirement? - CORRECT ANSWER Data Export can
handle schedule backups for data
Can the Process Builder post a message to Chatter? - CORRECT ANSWER The Process
Builder can post a message to Chatter, as an Action Type
What relationship supports roll-up summary fields? - CORRECT ANSWER Master-Detail
Relationship supports roll-up summary fields
