SFDC Admin UPDATED Questions and
CORRECT Answers
What are Campaigns? - CORRECT ANSWER A Campaign is any Marketing project that
you want to plan, manage and track in Salesforce.
What are Leads? - CORRECT ANSWER A Lead is any person, organization or company
that may be interested in your products. Sometimes Leads are referred to as Prospects or
Suspects. Leads are not yet customers.
What are Accounts? - CORRECT ANSWER An Account is an organization, individual or
company involved with your business such as customers, competitors and partners that you wish
to track in Salesforce.
Who are Contacts? - CORRECT ANSWER A Contact is any individual or influencer
associated with an account that you want to track in Salesforce.
What is an Opportunity? - CORRECT ANSWER An Opportunity is any potential revenue-
generating event ("sales deal") that you want to track in Salesforce.
What are Cases? - CORRECT ANSWER A case is a detailed description of a customer's
feedback, problem or question.
What are Solutions? - CORRECT ANSWER A solution is a detailed description of a
customer issue and the resolution of that issue. The collection of your organization's solution is
referred to as knowledge base.
What are Forecasts? - CORRECT ANSWER Forecast is your best estimate of how much
revenue you can generate in a quarter.
What are Reports? - CORRECT ANSWER Reports are summaries and analyses of your
data, which you can display or print.
, What are Dashboards? - CORRECT ANSWER Dashboards give you a real-time snapshot
of corporate metrics and key performance indicators. A dashboard is a group of different charts
or components that graphically display your custom report data.
What are Calendar and Tasks? - CORRECT ANSWER Activities are both tasks and
scheduled calendar events. You can define and track activities for many different objects,
including campaigns, accounts, contacts and leads.
What are Products? - CORRECT ANSWER Products are the individual items that you sell
on your opportunities.
What are the different editions in a Sales Cloud? - CORRECT ANSWER Contact
Manager, Group, Professional, Enterprise, Unlimited
What are the different editions in a Service Cloud? - CORRECT ANSWER Professional,
Enterprise, Unlimited
When does a user receive an email to activate his IP address? - CORRECT
ANSWER "After a user enters his login credentials and clicks on the Login button
- Salesforce checks whether the user is active.
- Checks if the Profile has login hours set.
- Checks if there are IP restrictions at Profile level.
- Checks browser for salesforce cookie
- Checks if IP is within Org wide trusted network.
Yes on any of the above options - bypass identity confirmation.
No to all of the checks - activation reqd."
What is a business process? - CORRECT ANSWER "Lead Process: Lead Status (open,
closed, etc.)
Sales Process (opportunity): Stage (won, lost, percentage)
CORRECT Answers
What are Campaigns? - CORRECT ANSWER A Campaign is any Marketing project that
you want to plan, manage and track in Salesforce.
What are Leads? - CORRECT ANSWER A Lead is any person, organization or company
that may be interested in your products. Sometimes Leads are referred to as Prospects or
Suspects. Leads are not yet customers.
What are Accounts? - CORRECT ANSWER An Account is an organization, individual or
company involved with your business such as customers, competitors and partners that you wish
to track in Salesforce.
Who are Contacts? - CORRECT ANSWER A Contact is any individual or influencer
associated with an account that you want to track in Salesforce.
What is an Opportunity? - CORRECT ANSWER An Opportunity is any potential revenue-
generating event ("sales deal") that you want to track in Salesforce.
What are Cases? - CORRECT ANSWER A case is a detailed description of a customer's
feedback, problem or question.
What are Solutions? - CORRECT ANSWER A solution is a detailed description of a
customer issue and the resolution of that issue. The collection of your organization's solution is
referred to as knowledge base.
What are Forecasts? - CORRECT ANSWER Forecast is your best estimate of how much
revenue you can generate in a quarter.
What are Reports? - CORRECT ANSWER Reports are summaries and analyses of your
data, which you can display or print.
, What are Dashboards? - CORRECT ANSWER Dashboards give you a real-time snapshot
of corporate metrics and key performance indicators. A dashboard is a group of different charts
or components that graphically display your custom report data.
What are Calendar and Tasks? - CORRECT ANSWER Activities are both tasks and
scheduled calendar events. You can define and track activities for many different objects,
including campaigns, accounts, contacts and leads.
What are Products? - CORRECT ANSWER Products are the individual items that you sell
on your opportunities.
What are the different editions in a Sales Cloud? - CORRECT ANSWER Contact
Manager, Group, Professional, Enterprise, Unlimited
What are the different editions in a Service Cloud? - CORRECT ANSWER Professional,
Enterprise, Unlimited
When does a user receive an email to activate his IP address? - CORRECT
ANSWER "After a user enters his login credentials and clicks on the Login button
- Salesforce checks whether the user is active.
- Checks if the Profile has login hours set.
- Checks if there are IP restrictions at Profile level.
- Checks browser for salesforce cookie
- Checks if IP is within Org wide trusted network.
Yes on any of the above options - bypass identity confirmation.
No to all of the checks - activation reqd."
What is a business process? - CORRECT ANSWER "Lead Process: Lead Status (open,
closed, etc.)
Sales Process (opportunity): Stage (won, lost, percentage)
